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About this app
Gladly helps ecommerce brands transform their customer service to grow customer loyalty.
Gladly is the only customer service platform built around people, not tickets. Our platform helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly works as one, lifelong conversation stream. Agents become brand heroes with no time wasted on channel switching and no missed conversation history. That's why the world's most loved brands choose Gladly.
- A single, ticket-free view of a customer's lifelong history with your brand.
- All communication channels threaded into a single stream organized by time.
- Personalized self-service based on everything you know about your customer.
- Cut costs and complexity with a single platform including voice.
- Match customers to agents based on real-time history, situation, or skills.
Categories
Key Benefits
- Meet customers everywhere: All customer service channels are natively built-in and unified into a single thread for seamless agent-customer interactions.
- Transform agents into heroes: Empower CX agents to be wildly productive with a modern and intuitive UI, robust single view of the customer, and advanced routing.
- Grow without friction: Scale faster with quick CX agent onboarding, self-service automation, real-time insights, and unlimited agent and integration capabilities.
Pricing Plans
Free to install
App Insights
Monthly Reviews
Stores by category
Stores by product count
Distribution of store sizes using this app
Brands Using This App
DÔEN
Apparel & Accessories
Spyder
Apparel & Accessories
Peepers by PeeperSpecs
Health & Beauty
Framebridge
KITSCH
Health & Beauty
Kizik
Apparel & Accessories
Recent Reviews
Reviews
2022-09-12
United States
I really love that all channels are available in one platform as well as the history of communication for each customer in one thread. That makes it so much easier for us to look into different issues and see customer behavior, interactions, and notes. The Gladly support team is also very quick and responsive to any issues that come up. Some feedback I have is that it would be nice if forwarding was also available for social DM’s, if agent reporting was able to be broken down by channel and average (for example, emails/hr), if a Create Order action was available in Gladly, partial refunds were an option in Gladly, and if people matching was available for calls. But overall, Gladly has been great and we're confident more improvements will be made over time. Our team is loving it so far!
2022-04-27
United States
The integration was seamless, and the usability requires zero training. The additional visibility has allowed our team to be even more agile in our day to day.
2022-04-27
United States
Gladly has positively changed how we are able to delight our customers by providing a one stop shop tool that is easy to use and geared towards providing an efficient and elevated interaction between agents and customers.
2022-04-01
United States
I am truly a huge Gladly fan. It is revolutionary for efficiency, while not losing sight of the customer experience. Highly recommend!
2022-02-28
United States
User friendly interface, amazing support team, and customer profiles log all forms of contact (email, phone, SMS, live chat) and order history, making it easy to review previous conversations and purchases in real time. Switching over to Gladly was a game changer and we’re so excited about the integration!
2022-02-15
Canada
Our team is really happy with Gladly. The shift from tickets to a conversation-focused design is a game-changer, and the Gladly team has provided us with excellent support. The Shopify integration not as intricate as Gorgias, but Gladly's more advanced features make it a better fit for mid-size merchants. Some features do require custom app development. Would give 4.5 stars if I could.
