Reviews for Gift Box | Free Gift Selection

We encountered some issues with the free gift not triggering after we redesigned our website to include a quick add feature and a cart flyout instead of our traditional checkout. A member of the Digismoothie team was able to provide custom coded support and got it working within a day (and on a Saturday at that!). A very positive experience and we look forward to exploring other Digismoothie apps in the future. Well done!

Simple set up and did exactly what we needed it to do - also there were a couple of things that we decided we needed to tweak and customer service were so quick and helpful in guiding us.

Llevamos varios meses utilizando la aplicación con éxito. Hace unos días al cambiar de tema, la app comenzó a tener algunos problemas pero les escribimos y nos ayudaron rápidamente. Gracias!

I had some trouble out of the gate getting the app to work with my theme, but the support team was able to make customizations specific for our site to get it to function.

Customer service is amazing. I worked with Juan on some issues and he was extremely helpful and knowledgeable about the capabilities of the app and helped do some custom coding to make the widget appear where we wanted it.

The app is the best and the easiest to use, as far as I tried, and the support is AMAZING! I highly recommend it if you want to grow your sales and increase cart value. Thank you so much for what you have to offer!

Great app and customer support. I can recommend it to everyone who wants to expand the store and offer something special to customers and viewers.

Excellent app to drive AOV. Easy to use and the team respond very quickly to any query with easy to follow responses to your questions instead of sending you to an article to read.

NIALAYA INC

2022-06-02

United States

We recommend the Gift Box app, it's a great offering for our customers and easy to use. Their support team has always been very responsive and helpful any time we have reached out to them in the past. Highly recommended.

Happy with the app. Their support has always been quick to respond when I've had any (small) issues.

There are only 3 apps that can create a campaign where you give a free gift with purchase. I tried 2 other apps but they both didn't work. Giftbox is the only app perfectly worked for my site. It was so easy to setup the campaign! I am so happy with this app and will use every time I run campaign.

This is a great app with excellent customer service, however, there are a few issues: 1) All Paypal payments were only accepted in US$ and not in the customers local currency 2) Although there is an option to enter a regular discount code via the app pop up, most customers are used to seeing this option at checkout- when using the app this option is not available 3) Does not work with Auto discounts since the app uses draft orders

A big shoutout to Lucia and the team on Digismoothie that have helped us to make sure we are fully satisfied. Great knowledge, fast replies, fast action. The app is a must-have! Its built with quality and looks great. If you are looking for a successful business - this is a partner to have onboard.

Used this app after a cart app I used stopped their "Free Gift". Amazing customer support - had a layout issue; was actually a cache issue on my end. All that aside, Juan the customer service rep I spoke with was great to work with and very clear each step of the way!

Great App really, this can boost the Conversion crazily! Needed some changes in the code and the support was quick to help too! Definitely recommended. :)

We have used this app for a few months now. It has given us an extra $50k in sales since implementation on our site. Their customer service is very responsive and as good as it gets and the team is always eager to help. Juan was on their Chat service with me for 90 mins while we made some changes and everything was done very professionally. Great app, great company.

Peter Coppola

2022-01-03

United States

I definitely recommend the Gift Box app. The support team went above and beyond to help us with any questions or issues we had. Everything is working perfectly and was very easy to setup. Best "free item" app on Shopify.

Pro: The app lets customers know the gift is waiting in checkout with a side drawer in cart -- which is great for fewer cart abandonments. Beautiful design. Con: Express checkout users would not get gift on the basic plan (with no access to cart code) so be sure to remove the express checkout option on the product page.

The GIFT cannot be seen at Add to Cart page untill checkout page. Glacy gave great support to customize the instruction statement so visitors willl know clearly what's next. Nice trying.

Amazing support team! Went above and beyond to accommodate what we needed even with numerous changes and updates. Definitely appreciate the entire team and their hard work.

I have been using this app for about six months and I love it. Very simple to set up and use, lots of variations for discounts and free gifts, and when I recently had a small glitch the tech team reached out to me to investigate and fix the issue right away. I am very happy with this app and their level of customer service!

Surfside Supply Co.

2021-11-01

United States

Great app and even better customer service! We needed the widget size and placement customized for both mobile and desktop views and this was changed and implemented onto our site in less than 30 minutes from our initial outreach. Great team and product

We used this app to provide a buy 2 X item, get 1 Y item free. It worked perfectly. The best thing about this app is the support. My emails were answered extremely quickly and issues were resolved within minutes. Would highly, highly recommend!

We are using this app for 3 stores and there is nothing else like it in the marketplace. It performs so well and the staff who support the app are next level. I've used hundreds of apps over the years and I can tell this team is ready and committed to support their customers succeed in ecommerce.

Excellent - does exactly what we need it to, and it adds real value to our site. The monthly cost versus the conversions we're seeing from offering free gifts is very pleasing.