Reviews for Genie Store Pickup

Great app and amazing customer service that is rarely found in this day and age.

We needed to create a BOPIS service on our website where clients could choose between over a hundred locations. Genie helped us set this up through a very easy and intuitive interface. Furthermore, we needed some custom code done for a specific feature on our website. I messaged Genie Support and have been going back and forth with Ali, Genie's owner, perfecting the custom code based on our needs. Ali is professional in his replies, reply time and always did his best to accomodate my many requests. I heavily suggest working with Genie if you need a similar service implemented in your shop. Customer support is great and will give you clear and prompt replies.

Genie Store Pickup has been wonderful for our business, with 6 pickup locations it was important for us to be able to offer this to our customers. The app looks good integrated on our website and functions well. Best of all Ali and the team are so responsive - if we ever have any questions or want to change things (or have forgotten how to do it ourselves) they reply right away and get things done. Thank you for a great service.

Amazing service!

I had a great experience with this app! The customer service was fantastic, everytime I asked a question it was answered promptly and with helpful tips and screenshots of how and where to find things and customize options for my site. Thank you!

Rustic Marlin

2024-07-18

United States

We transitioned to a new theme and as such, needed the Genie Store Pickup app re-coded. The support team kept us up to date on status and worked quickly to make sure we had our Store Pickup options restored. Thanks for your help!

Great app that extends the store! Support team is very dedicated to helping customize the app features to suit your store. I would recommend this app!

Great customer service. Responded quickly to my query and sorted all issues.

The application support is excellent, with quick response.

Ich habe versucht zu instalieren als ich aber nucht weiter wuste habe ich die Firma um Hilfe gebeten=> es wurde schnell erledigt kann ich nur empfehlen

The application support is excellent, with quick response.

10/10 customer service! The team at Genie has been quick to help us get the app running for our store. Definitely would recommend this app to everyone.

Great app and a great team. They are super responsive and helped with a lot of customization. The only pickup scheduling app that ticked all of the boxes.

My store is for pickup only from our shop, so this app was just what I was looking for! Very easy to implement, and the customer service was amazing. I had a query regarding checkout and it was very efficiently and easily solved within a day

I didn't try it out. I'm looking for a basic date/time picker solution and this app CLAIMED: Price: Free. However, after installing it, it says it's only a free trial with a subscription fee after. This information is not advertised anywhere on the app page like it is for other similar apps.

Great app, with excellent customer service! I highly recommend.

The app has worked great for us. I particularly appreciated that when I had a question and was having a small problem with the app they responded promptly and went in and fixed the problem within a day.

I'm so happy I found this App for need to offer pick ups with a schedule in mind. I sell both large items that ship on a pallet and small items that generate automatic shipping rates at checkout. Those items can be picked up yet if someone was to put one of each in their cart, it would generate a shipping rate that was VERY wrong for my business. I needed to find a way to block the items from offering a shipping rate when they can only be picked up. Ali and his team took time to understand my problems and fixed it so I can utilize their app more efficently. As a entrepreneur it is hard to make money when we have to give it away to shippers because the platform isn't set up correctly. I'm happy to have worked with Ali and will implement this app on my other businesses.

Great customer service with prompt reply and resolution.

Super fast, accurate response! Definitely recommended!

This app was perfect for our needs! We needed customers to be able to select which store they would like to pick up from independent of the actual location's inventory and this not only handled that but also works so much more intuitively than the Local Pickup option that is built into Shopify. We have a few small hiccups while getting the app setup, but Ali was able to get us sorted out with lightning speed and efficiency. I wholeheartedly recommend this app not only for how well it works but also how great the support is!

Update: They contacted me, and fixed the issue. Original: Not good, it says it is Free on the app store, but when I install it, I have to agree to 6,99 every month... A hard no...

The customer service is on point! My experience with GenieApp was easy from the start. They took me in charge from the beginning and they are very quick on the reply for any issue that may occur. My clients are very happy to have multiples options for pick up orders now. I recommend :)

Ali provided exceptional support during the transition from my existing store pickup choices to those offered by Genie. Second review - my concerns were addressed within one working day, earning a thumbs up from me.

I didn't like the Shopify built-in in-store pickup function for a bunch of reasons. This app looked appealing and affordable. I have a pretty customized theme so installation was a little bit complicated, but Ali patiently listened to what I wanted and implemented it perfectly. Now our in-store pickup option works just like I envisioned. The app works great and is an excellent value, and Ali is top-notch in terms of support.