Reviews for Genie Store Pickup

The app has worked great for us. I particularly appreciated that when I had a question and was having a small problem with the app they responded promptly and went in and fixed the problem within a day.

I'm so happy I found this App for need to offer pick ups with a schedule in mind. I sell both large items that ship on a pallet and small items that generate automatic shipping rates at checkout. Those items can be picked up yet if someone was to put one of each in their cart, it would generate a shipping rate that was VERY wrong for my business. I needed to find a way to block the items from offering a shipping rate when they can only be picked up. Ali and his team took time to understand my problems and fixed it so I can utilize their app more efficently. As a entrepreneur it is hard to make money when we have to give it away to shippers because the platform isn't set up correctly. I'm happy to have worked with Ali and will implement this app on my other businesses.

Great customer service with prompt reply and resolution.

Super fast, accurate response! Definitely recommended!

This app was perfect for our needs! We needed customers to be able to select which store they would like to pick up from independent of the actual location's inventory and this not only handled that but also works so much more intuitively than the Local Pickup option that is built into Shopify. We have a few small hiccups while getting the app setup, but Ali was able to get us sorted out with lightning speed and efficiency. I wholeheartedly recommend this app not only for how well it works but also how great the support is!

Update: They contacted me, and fixed the issue. Original: Not good, it says it is Free on the app store, but when I install it, I have to agree to 6,99 every month... A hard no...

The customer service is on point! My experience with GenieApp was easy from the start. They took me in charge from the beginning and they are very quick on the reply for any issue that may occur. My clients are very happy to have multiples options for pick up orders now. I recommend :)

Ali provided exceptional support during the transition from my existing store pickup choices to those offered by Genie. Second review - my concerns were addressed within one working day, earning a thumbs up from me.

I didn't like the Shopify built-in in-store pickup function for a bunch of reasons. This app looked appealing and affordable. I have a pretty customized theme so installation was a little bit complicated, but Ali patiently listened to what I wanted and implemented it perfectly. Now our in-store pickup option works just like I envisioned. The app works great and is an excellent value, and Ali is top-notch in terms of support.

This app is exactly what I was looking for! I wasn't able to get it to integrate with the theme I was using, but Ali was able to assist and set it up perfectly in a day! Update: I wanted to hide my local pickup address as it is a residential address and Ali was able to help me do that and only have the pickup address revealed when orders are made. This is super helpful for small businesses operating out of their homes. I also had an issue with the pickup emails not syncing and he was able to look into it quickly and fix it.

Fantastic App! It matches our need with simple functions, and also amazing tech support service, which helped us fixing all the integration issues with the theme we are using. Also the pickup info can be sync to the order detail and be sent to the warehouse with order so that the logistics team can review and prepare for those pickups

I have recently downloaded the app for a new TakeAway Sushi shop that I am building and I must say the app does exactly what we need. There were some small details about the way things were displayed in the checkout but after a quick conversation with the developer, everything was sorted out. The app works great so far and the developer is really quick and helpful.

The customer service for this app is wonderful. Ali was very quick to help us with an installation issue.

My store has a main location and a location that is pickup only. I was struggling to find a way to accomplish this. I downloaded GenieApps and when I couldn’t quite figure out everything I emailed the developer and they went in and set things up for me. I have had several questions and they are very quick to respond and extremely helpful. I would definitely recommend giving them a try.Thanks GenieApps.

Very helpful

Exactly what I was looking for. Ali was very helpful during set up. Thank you for everything and your continued support!

Ali is super responsive and very quick to help. I also asked for some added functionality and he was more than willing to help out with that as well. This app is really going to add true functionality for Pay and Collect function for my store

I’ve only had Genie Store Pickup for a few days but I’m falling in love fast! Customer service was great! They took time to customize somethings for me!! Awesome job, Ali !

We were actually using another app for pickups but it does not have the flexibility like the Genie Store Pickup app. The app is very well thought off, and the developer is very helpful. It was easy to navigate and very good app to use.

This app covers the needs for a Click & Collect based store. We've experienced some problems after installing it, but developers helped us quickly and effective. Very reccomended.

My store is a small online store based in rural Canada. For this reason it's important for me to offer free local pick up options in neighbouring communities. These pickup locations are business friends who have agreed to allow my store to use them for a pickup location. Unfortunately, Shopify didn't have a suitable option to accommodate this (I don't want to stock inventory in these locations). Genie App to the rescue. I'll say it isn't exactly perfect BUT it's about as perfect as it can get when using a work around option. I will also say the customer service Ali offers is excellent and addresses issues quickly. If you are looking for a solution - give Genie app a shot.

Ali was very kind and helped me with some troubleshooting and customization upon installation in a short timeframe which I deeply appreciated. The App works great for my shop's needs and is easy to use on the backend. Thanks again! Update - they continue to be responsive to helping troubleshoot issues and customize as needed. Their timeliness and willingness to help is always appreciated. Very good customer service.

UPDATE: Recently for some reason, it has stopped working properly. I'm waiting for a response from the team and a fix... Most orders don't show the tags, date or time anymore. This app is VERY useful for our store. Their customer service is also exceptionnel. We have had to make many adjustments to fit our needs exactly how we want it to and they are responding super quick and doing all the little twerks to customise it for us. Definitely recommend!!

I think this app helps some, but the information for pickup doesn't initially flow into the packing slip unless you request additional support (we use it to fulfill the orders), and the app uses tags to work, which clogs up the tags so I don't see what I need to see in the dashboard. It feels like the app creators need to go further to put the information - date and time from the customer - into something that we as the end-user can see and print out when dealing with the orders. I downloaded this app back in February of 2022, and the same thing happened then. I was hoping that there were changes from that time, but nope, it's the same.

Lovely App!!! With a verry good and fast support :-) Thank you Ali for helping me out install the app.