Reviews for GemPages Landing Page Builder

this app is perfect for giving the style you want to your shop. the support is responsive if you are in the same time zone :) ideal with the pro formula is more than enough for all those who start

What can I say. Gempages have the best support team. CIndy and Ann are always very pleasant and I love the direction they are going with gempages. Get this APP NOW. YOU WILL SAVE SO MUCH $$$$.

Fyxo

2019-09-24

Australia

GemsPages is intuitive and easy to use. Makes any rookie designer look like a whiz. Customer service is fast, friendly and helpful.

Most of the time, it's hard to get help being in the States. However, if you're up late enough and can catch the team (different time zones), then they're really incredible with support. REALLY incredible. Ann + Janie have been awesome!

Mahnal

2019-09-23

United States

I've been using this app for over 10 months now and have to say this app has GREAT potential. The amount of customization is amazing for the price. However, the rave stops there. The first couple months were great, but for longterm use this is not a good option. The amount of glitches have become too much for the cost. I would love to continue using Gempages because I've integrated so much of my website into their platform, but when you lose hours of work time recreating the same page over and over because something as basic as a save or export feature isn't working- its time to go. I've had to redo the product page on each individual product twice because their meta widget kept failing, I've had to recreate a simple blog post 3 times, the complaints are endless. Time is money and the frustration is unbearable. Customer service was great the first couple months (or maybe my patience was just higher), but they seem to only give promises of improvements with nothing ever changing. I hope Gempages improves their issues, until then maybe my review will save someone else their time and money.

Constant lag throughout, spent 3 hours trying to create a single landing page. Saving feature won't always work either, lost half of my work and had to restart again. The biggest issue is the LAG! I have the newest windows computer with a core i7 chip, this is ridiculous. Constantly waiting just to type a single message, very disappointed and support cared too much about their lunch rather than helping.

The app does have a lot of nice design features, but also has its significant drawbacks. For one, it's quiet hard and complicated to use, and designing pages (or even just sections) with it can be a tiring and draining experience that takes much of your time. In addition, when you try to edit an existing subpage with the app, all the existing content of the page gets completely messed up, and at least in my experience, the features I tried to add (in existing subpages) didn't even work properly. I'm currently using the app as a temporary solution until I get a new theme, to complete a lot of things that are missing in my current free, sucky theme. I only used to build the home page. This app is, indeed, good as a specific or a short-term solution for a feature that's missing in your theme, but I don't recommend using it as a long-term solution or build your entire store with it.

It is the best Shopify app for building landing pages hands down. The customer service is very good as well.

fast service and help from support, great app. Only thing i dont like is how sometimes images or things are not on the same height but they say they are, could be me idk

Love the app but support is not as advertised. They clam a 20min response and "instant" on the advanced plan but neither pan out. Waiting 3+ hrs just for install help across multiple domains.

This app has a very cool concept and is fun when it is working but I have found it is just not worth the time and effort you put in. The customer service is great (Only Leah you should give her a raise). But sadly the only reason that I mention customer service is bc of the amount of times the app bugs up. The page when you are finish editing does not look like it does on the app, when you actually go to the website, so you have to work off that. Had a couple times where my page just wouldn't load at all. Had a section just randomly deleted that I spent hours working on. & the app is extremely slow. Defiantly not worth the money and time. Too anyone considering I would just suggest to go and buy a nice shopify theme so you won't have to waste so much time on random bugs. I wish the app the best though for the future as it would be really cool and unique if it didn't have so much problems. I seriously felt like I was dealing with an app in Beta. Sorry for the criticism but hopefully it will spark some improvements.

Waste of time....I'm so mad I spent so much time to make it work. The basics like moving images around or even Ctrl+Z on hotkeys don't work XD you cant lock layers (rows) so when trying to click on things you just have all these pop-ups of underlying layers, you cant work. no one answeres in customer service...im just going to hire a developer, less hassle

Gempages has been a huge help during the development of our webshop. All the basic things you need to style a webshop are in the app. And if you need specialised elements, you can always use the liquid elements and write your own code. The support is great. The are super friendly and always answer you questions. The only minor issue I've had was that because of the time difference (I'm working in Europe) it sometimes took a while before I received an answer.

At first use, I was very happy with the ease of design. But when I would publish the (hours and hours worth of) edits, the real view of my website would totally glitch and ruin everything I worked on in both desktop and mobile view. Support team is friendly and eager to help, but ultimately were not able to fix the problem properly. I could not afford to waste any more time fiddling with it so disconnected the app. Very upset with all my time and effort wasted!

LARSSON & JENNINGS

2019-07-31

United Kingdom

Good service but have experienced page building problems in the trial period. Issues have now been sorted thanks to support team.

This is the little app that could! - GemPages is by far the best drag and drop editor I've worked with. I've built out several sites for clients and have used other page creation apps in the past before this one was released but I'm glad this app came out! Its still very new and I've been providing feedback to their development team but thanks to their customer support and dev team, they have been able to help me overcome any obstacle I've faced so far. I can't wait for them to rollout updates and new features because they've already hit the ground running with what they've released and its only going to get better and provide more robust page designing to shopify users.

I really love the idea and platform, however, tech support never responded to my issues. I downloaded this app because of the positive reviews regarding awesome tech support, but I got zero response. It's a real bummer because I found the app useful for what I need, but if I am going to pay $20/month, I want to know my issues will taken care in a timely manner so my store doesn't lose sales. I lost some money for sure.

Updated Review... I left this 1-star review because they left the app on my store and caused major problems for me, I then got hassled for about 4 hours this evening through messenger and phone calls... This included the owners of Gempages slagging off other apps and saying how superior theirs was and everyone else was garbage... Then they started to insult me personally... calling me an idiot and not a businessman because I refused to play their game... So this leads me to think how many other 1 star reviews did this shower get before they pressured and harassed reviewers to change their reviews... They are not nice people... Especially Chris Koh Very Rude Guy... So to make this perfectly Clear... One Star Review for Your Lousy Customer Service and your Ineptitude in doing what you are contracted to do. 2 days ago I contacted Shopify to remove this garbage and it's still there causing problems, every time I build a page out, the product gets hijacked by Gem, I rectify it, then publish, think everything is ok =, check my site and half my pages are missing. Gem has Hijacked them again... God, I wish I could give ZERO stars...

I'm a web designer by trade, and beginning to use this app seemed intuitive, easy, and fast. I loved it in the beginning. Shortly after, I had started gathering issues (integrating into Shopify Homepage, Product Element blocks not showing properly, widgets not completely loading in the gem builder, inconsistent viewing, and continuous bug after bug). This is where it stopped being intuitive and straight annoying. A web designers apps and tools are everything to them. It's how I do my job. I found I couldn't depend on GemPages to properly execute my designs or support me with my problems when I needed them to, and for this, that is their BIGGEST flaw. That's why they have a two star rating. The interface is beautiful and the customization is endless. However, if you have deadlines and wish for support to fix your problems FIRST TIME AROUND, this app will do nothing but disappoint you.

I am updating my review as of today because I am so disappointed in the customer service at GemPages. When I in my trail GemPages were communicating with me every day but now I cannot get an answer. It has to be the worst customer service I have received here on the Shopify App Store and it doesn't feel good knowing that the owner only wants to communicate with you to get you onboard and when you are onboard he just ignores you! The page builder is good but the customer service sucks - BIGTIME!!

I have had some problems with the editor of Gempages that did not work very well on my Lenovo computer. However I did experience great customer service that wanted to help me out with my problems, so that is definitely a plus.

Very intuitive app, which we use to create nice looking pages in short time. The service is also very responsive and friendly. I would recommend!

Jacked Factory

2019-02-21

United States

Great customer service, and easy to use app! Thanks to everyone at the gempages store - awesome team!

This was a horrible experience, but after realizing most of the horror was my lack of knowledge on blogging. I should have backed up my content and I did not. I also didn't prepare for there to be an issue where i needed to and you always expect your site code to have a way to find lost files. This weird instance, was THANKFULLY resolved. I glanced at my blog section, and wow, it was all returned to me, Thank you for helping me and retreiving one of my first blog posts ever and almost a baby to me. The other customer support members were very kind and figured out the issue without delay; I truly don't know what happened initially. I will leave my old review up as it an help others see that even when very rare things happen, Gem pages found a way, and that is all that really matters! BTW: My other pages are beautiful and from my last review, still functioning just fine. They lost content from my pages. Didn't bother to help me understand what happened; they didn't even know what happened in their own system. Customer service will leave you on "seen" and not bother to reply or care. I spent SOLID HOURS to write each blog and need them for my business, Not only did it completely wipe out my blog; but they don't have the slightest clue why. I even checked previous themes and tried to recover it from code. Without even pressing the save button, it is wiped out of my entire history? This is not even slightly ok. Be very very careful when utilizing this app and backup everything you do even a font change! Before this, I couldn't even work on anything but new pages because it said my page was locked from an app. It 'unlocks' and the first attempt at editing an existing page causes this. The responses from customer service WHILE it says they are active AND have 'seen' your messages is STILL HOURS!!!

Best page builder app for shopify! I tried every page building app & this one is the easiest and also the fastest. Also great support !! :)