Reviews for Gelato: Print on Demand

Good Hello, Thank you for your feedback! We're happy to hear you're satisfied with the service. If there's anything else we can do to support you, don't hesitate to reach out! Kind regards, Bart Gelato Support Team

VERY GOOD CONNECTION WITH SHOPIFY, MAKE IMPORT PRODUCT VERY SLEEK AND EASY Hello, We’re happy to hear the integration with Shopify is working well for you! We strive to make the process as seamless as possible. If you need assistance in the future, we’re here to help. Best regards, Bart Gelato Support Team

Hello, Thank you for your positive feedback! We’re thrilled to hear you had a great experience. If there’s anything else we can assist with, don’t hesitate to reach out. Best regards, Bart Gelato Support Team

A warning to my fellow sellers: Hidden Price Hikes and Broken Trust: Why I'm changing from Gelato I’ve been a loyal customer of Gelato for several years, but my frustrations with this company have steadily grown, and this latest issue is the final straw. While Gelato is quick to send emails announcing price reductions, they’ve hidden significant price increases from customers. Both products I sell have undergone significant price increases in a short period of time. Premium matte paper has increased by over 15% since I last checked in September, and premium frames with premium paper have risen by over 16%. For example, the price of a 70x100 premium frame with premium paper has increased by a staggering €25.43, now priced at €194.91 (in Ireland). Discovering these price hikes only through my own records feels dishonest and unprofessional. There are also shocking price differences between countries. For example, the exact same 70x100 frame costs €90.82 in Germany, while in the neighbouring Netherlands it is priced at €190.30—almost €100 more for the identical product. How can such extreme price discrepancies exist, let alone be justified? How are businesses expected to price their products consistently with such wild and unpredictable variations? This isn’t the only issue. Over the years, I’ve dealt with numerous problems: orders lost in the post, items arriving damaged, and prints of poor quality. As Gelato have grown as a company their service has become gradually worse. This Christmas just gone was a disaster for orders, especially in the US. I had some customers waiting into earlier January for orders they made in late Nov/early Dec. These ongoing issues combined with their lack of transparency have made it clear I can no longer trust them as a supplier. For anyone considering Gelato, I’d strongly advise looking elsewhere. I’ve reached the point where I can no longer justify working with a company that treats its customers this way and will be actively looking for a new supplier to take over my orders. Hi there, Thank you for taking the time to share your feedback. We sincerely apologise for any frustration caused by unclear pricing and the challenges you’ve experienced with our services. Transparency is very important to us, and we regret that we've let you down in this regard. We would like to clarify that we have not raised prices overall; in fact, we’ve reduced prices in the majority of locations. However, we understand that pricing differences between regions can be confusing and frustrating, and we have identified improvements we'll make in this regard. While this is influenced by various factors such as local production costs, currency fluctuations, and logistics, we acknowledge the need to improve how we communicate these details. We’re also sorry to hear about the difficulties you’ve faced with delivery delays and product quality over the years. These issues are not reflective of the standards we strive for, and we’re actively working to address them. Once again, we apologise for the inconvenience caused and have reached out to you directly to discuss your concerns in more detail and find a way to make things right. Kind regards, Kyle Head of Customer Service

App is so, easy and fun to use. Hello, Thank you so much for your feedback! We're really happy to hear that you're enjoying the app and finding it easy to use. If you ever need assistance or have any questions, don’t hesitate to reach out—we’re always here to help! Best regards, Bart Gelato Support Team

Vary nice prosses Print On Demand Hello, Thank you for your feedback! We're happy to hear you're satisfied with the Gelato. If there's anything else we can assist with, don't hesitate to reach out! Kind regards, Bart Gelato Support Team

Super man kann auch Personalisation aktivieren, so dass Kunden ihre eigenen Designs verwenden können Hallo, Vielen Dank für dein positives Feedback! Es freut uns sehr zu hören, dass dir die Personalisierungsfunktionen gefallen. Unser Ziel ist es, Kreativen die besten Tools zur Verfügung zu stellen, um individuelle Designs mühelos zu erstellen. Solltest du Fragen haben oder Unterstützung benötigen, sind wir jederzeit gerne für dich da. Andrzej Gelato Support Team

Hello, Thank you for your positive feedback and support! We're committed to providing a great experience and are here to help whenever you need. Andrzej Gelato Support Team

Impressively simple to make a promo merch business! Hello, Thank you for your feedback! We're glad to hear you're finding it simple to set up your merch business. If there's anything we can assist with, don’t hesitate to reach out! Best regards, Bart Gelato Support Team

Hello, Thank you for your 5-star review! We're glad you're having a positive experience with Gelato. If there's anything we can assist you with, feel free to reach out. Andrzej Gelato Support Team

I've only been using it for a short while, but so far so good. This is the third app that I have tried and it is by far the easiest, and most comprehensive. They have great, clear prices with the best product range for my needs. I'm impressed. Hello, Thank you for your feedback! We're happy to see that you're having a great time using Gelato. If you need any assistance, we're here to help. Andrzej Gelato Support Team

super amazing to create your own brand Hello, Thank you for your kind feedback! We're glad you’re having a positive experience with Gelato. If you ever need assistance, we're here to help. Andrzej Gelato Support Team

Hi there, Thank you for the 5-star rating! We're glad to hear you're having a good experience. If you need anything or have any feedback, feel free to reach out—we're here to help! Best regards, Bart Gelato Support Team

So far so good. Great interface Hi there, Thank you for your feedback! We're glad to hear you're enjoying the interface. If you need any assistance or have suggestions, we're always here to help! Best regards, Bart Gelato Support Team

Easy app so far will keep you updated Hi there, Thank you for sharing your experience! We're glad you're finding the app easy to use so far. If you have any feedback or questions along the way, we’re here to help! Best regards, Bart Gelato Support Team

Estou a adorar esta aplicação Olá, Obrigado pela sua avaliação de 5 estrelas! É ótimo saber que está a gostar da nossa aplicação. Estamos aqui para ajudar sempre que precisar. Andrzej Gelato Support Team

This is the easiest POD feature you will find out there. Super easy and fun to use! Hello, Thank you for your 5-star review! We’re glad to hear you’re enjoying the ease and fun of using Gelato. Simplifying the POD process is what we aim for. If you need any assistance, feel free to reach out. Andrzej Gelato Support Team

Hi, Thank you for the 5-star rating! We're delighted to know you're enjoying your experience with Gelato. Let us know if there's anything more we can do to support your success! Best regards, Michal Gelato Support Team

Tested out this platform and canceled. They keep taking money from my credit card, once gone to their website and chat live they claim my account was deleted...STILL GETTING CHARGED! Avoid signing up to test this. Hi, Thank you for your feedback, and we sincerely apologize for any inconvenience caused. We have reviewed your case and found that the paid subscription began after the 30-day free trial period, as the trial was not canceled before it ended. However, we understand your concerns and have processed a full refund of the subscription charge. Please rest assured that your subscription has now been fully canceled, and no further charges will be made. If you have any additional questions or need further assistance, feel free to contact us directly. Kind regards, Michal Gelato Support Team

gut Hallo, Vielen Dank für Ihre positive Bewertung! Es freut uns, dass Sie zufrieden sind. Wenn Sie weitere Unterstützung benötigen, stehen wir Ihnen jederzeit gerne zur Verfügung. Mit freundlichen Grüßen, Michal Gelato Support Team

Terrible unacceptable absolute no-go experiences with Gelato, continued!! ‍ Gelato platform / system is full of bugs, nothing works properly, constant hazzles, loss of effort+time! Processes not well thought out, misleading claims Dev team does NOT understand how to properly implement features, NO clue how to nail safe test before release CS (Customer Support) most of times NOT aware of all those bugs their platform has! CS AND Gelato itself committed to ABSOLUTE NO-GOs, lying & cheating, sadly => We switched to a competitor: Smooth, efficient + bug-free service Lying about Printing Locations = ABSOLUTE NO-GO!! Gelato claims to print everything in CH, but turned out only posters but NOT T-Shirts/Hoodie etc. CS even asked "how did you find out" !! Confirming that company obviously cheats, trying to hide what they're lying about "Product Expansion": Made to gain time, but requires learning curve, final products contain bugs, actually you loose time! Instead Gelatos ad claim "scale business", you ruin it with lost repeated efforts, time+money gone! API: Functional parts shown online unfinished, NOT WORKING, before CS told us to use it, we run into various bugs , 1st confirmed by 2 separate "junior consultants" Then "senior implementation manager" gets into the conversation , suddenly claims "No, there is no bug, we the merchant using their API must apparently NOT follow the API description correctly, NOT understanding the semantics of an API, the failure is on us" !!!! This let us literally freak out: Change in policy how to communicate with merchants? Blaming on the customer their own bugs/failures? Senior manager finally admitted ONLY IN CALL that this part of the API is actually not working !! ‍ But only in a call, not admitted in a mail knowing THIS COULD BE LEGALLY HOLDING. => Absolute NO-GO! Suddenly accusing the customer is doing wrong whereas Gelato confirmed the bug before is NOT AT ALL how to interact. You do NOT accuse your customers for doing wrong in order to avoid having to admit your own bug which has been admitted twice before by your colleagues !! => Finally we asked Gelato CS why lying online and not taking this part of the API doku down as it's highly misleading (aka cheating) that this shall work to other merchants as well = no reply !! "New Personalization Studio": "Seamless integration" incredibly slow, "DOES TAKE AGES TO LOAD", from 3 to 30 seconds Gelatos asks money for that!!! Appears to any end customer page is NOT Renders any product you place on your shop USELESS! DO NOT USE GELATO! Summary of hazzle and shame: NOT ANY TRUST ON GELATO AS A WHOLE COMPANY! Constant hazzles-lies-cheating-bugs, loss of effort+time+money! Gelato company has the guts to put parts of an API online CLAIMING A FUNCIONALITY while ACTUALLY CHEATING on that, willingly having to know API DOES NOT WORK!! ABSOLUTE NO-GO !! Gelato company has the guts TO ACCUSE ITS OWN CUSTOMERs that they may not understand the technique, whereas it has been confirmed before that the API HAS BUGS, API DOES NOT WORK!! THREATENING THE CUSTOMER TO AVOID ADMITTING OWN FAILURES is NOT how to behave as a company!! ABSOLUTE NO-GO !! We lost time again and get annoyed with the Gelato system = not intuitive, not straigt-forward, FULL OF BUGS !! IMPOSSIBLE TO TRUST GELATO in its total! Cause they work on fancy videos, fancy claims, fancy ads "scale your business" whereas upper management at CEO&CTO level should know HUGE PROBLEMS WITH SYSTEM, TONS OF PLATFORM BUGS, partially wrong NON-INTUITIVE manner of processes, ALL A HAZZLE. ‍ Just use any other POD provider than Gelato: Stay safe and healthy out there!

Ottima app, facile comprensione e utilizzo Ciao, Grazie per la tua recensione! Siamo lieti che tu trovi l'app intuitiva e facile da usare. Se c'è qualcosa che possiamo fare per migliorare ulteriormente la tua esperienza, non esitare a contattarci! Cordiali saluti, Bart Gelato Support Team

Hello, Thank you for your review! We’re glad you’re finding Gelato helpful and look forward to supporting your continued success. If there’s anything we can do to enhance your experience, feel free to let us know! Best regards, Bart Gelato Support Team

Overall, very powerful and mostly user-friendly. I hit snags along the way to be sure, but it's simply amazing how easy it is to use compared to doing this all on my own. Great work. 4 out of 5 because there is always room to improve! Hi there, Thank you for your thoughtful feedback! We're glad to hear you're enjoying the ease of using Gelato. If you have specific suggestions for improvements, we’d love to hear them—feel free to reach out to us at apifeedback@gelato.com. We're always working to make your experience even better! Best regards, Bart Gelato Support Team

Gelato's prices and platform seem nice enough and they came highly recommended to me. Prices are fine but their customer service seems a miss and fulfillment/delivery times are way off and inconsistent (1 order took almost 4 weeks from order to delivery). I had them on my store, a long order fulfillment and poor customer service resulted in my removing them from my store. I cannot recommend them. I set up a number of design templates, placed a sample order, and added the products to my store. Initially the sample order was broken up into multiple fulfillment locations and charged for each location, from that their initial discount was messed up and they charged about 15% more. They were quick to correct this issue and refunded the difference. Then fulfilment location 1 got their items to me quickly, location 2 took almost 4 weeks to deliver to me (2 weeks to print and almost 2 weeks in shipping time); estimated delivery time was 5-18 days. There was also an order placed through my store, same 5-18 day delivery time estimate, and it took 16 days to be delivered. The customer service blew me off, refused to acknowledge the slow fulfillment time from their fulfillment company, and just kept telling me to message them back in a few days if it didn't arrive (each time pushing further and further back). Hi, Thank you for taking the time to share your feedback. We deeply regret the issues you experienced with fulfillment and customer service, and we sincerely apologize for falling short of your expectations. We have reached out to you via email to address your concerns and provide a resolution. Your feedback is incredibly important to us, and we are actively working to improve our processes to ensure more consistent fulfillment times and better communication. Thank you for bringing this to our attention. We are committed to learning from this experience and making the necessary improvements to better serve you and our other customers in the future. Best regards, Michal Gelato Support Team