Reviews for Gelato: Print on Demand

Nice products but the automatic availability update doesn't work on a reliable basis. So it might be that you sold tons of shirts over the weekend and monday they cancel all orders. No reimbursement on your loss. No proactive or realtime info that something is out of stock. Could be so easy. Customer service is rather quick but can't help, cause they have no insights on availability.

Hello, We appreciate the great 5-star review! If you ever need assistance or have any questions, please feel free to reach out. Kind regards, Michal Gelato Support Team

very easy and fast it is a dream for people that wants to start an clothing brand

It is Easy to use!

I’ve been using the Gelato app, and it’s been an incredibly easy and fun experience. The interface is super user-friendly, making it simple to navigate and get tasks done quickly. What really sets Gelato apart is how intuitive the features are—it’s designed for anyone to pick up and start using, whether you're tech-savvy or not. Plus, it adds a layer of creativity and flexibility to my work. I’d highly recommend trying it out if you’re looking for an app that simplifies your workflow and keeps things enjoyable!

If you value your time, stay away. Pros: Good user interface, option to add personalized products, customer care team available 24/7, and chats are responded to within minutes Cons: Everything? Prices are defaulted to EU, so all time spent configuring prices for each variant will be erased and a random price shows up on your listing each time you save. So many glitches setting up the personalized products and no support. Staff are available 24/7 and respond to live chat within minutes but if you don't reply within 5 minutes, they will close the chat and mark it as resolved due to "inactivity" even if issue has not been resolved. You are expected to wait hours for them to respond if they tell you to wait, but as soon as they respond and you happen not to be online at that time, they will close chat within 5 minutes. Imagine waiting 12 hours or more for them to investigate then as soon as they respond they expect you to be online that second. When you go to their live chat with an issue and they say they will get back to you with an email, just lower your expectations as they will likely either never follow up, one sidedly mark issue as resolved, or blame the issue on your theme because they are perfect. because of their lack of accountability, I even sent them an organized bulleted list of the issues I'm having, as expected they said they'll get back to me via email and asked me to record screen of the issue even though I already wrote down all the details, still entertained them by recording my screen, no response. Crickets. Spent TWO WEEKS trying to set up one product, imagine that. I'm out. In conclusion. Their time is valuable, yours isn't. Update: They said they'll follow up with an email and asked me for a screen recording of the issues despite having already organized them in a list for them, but i recorded my screen and sent them the video anyways. I emailed again to check if there's updates, they asked me to send them examples/screen recording again, then never responded again. The level of disrespect and lack of care for customers is appalling. Luckily I found a much more powerful customization app, uninstalling this joke rn, want my time back. --- Another update- Not to sound petty with this update but I reached out to them again to check in on their "resolution" and if they checked the screenshots and screen recordings they asked for, but they ghosted me. They don't even bother to respond. Ms Paulina, if you wanna work in customer service, then actually do know basic customer service etique like actually responding, following up and providing resolutions you promise. In conclusion, they are not reliable at all.

Hi there, Thank you for your great review! We're glad to know you're having a positive experience with Gelato. Feel free to share any thoughts or questions you might have. Best regards, Michal Gelato Support Team

It’s very user friendly

I love Gelato! The service and quality of the products are nice!

Weekbox

2024-09-06

Vietnam

Great!

Hi there, Thank you for your great review! We're glad to know you're having a positive experience with Gelato. Feel free to share any thoughts or questions you might have. Best regards, Bart Gelato Support Team

Awesome app! Make it easy and dreams come true

Hello, We appreciate the great 5-star review! If you ever need assistance or have any questions, please feel free to reach out. Kind regards, Bart Gelato Support Team

This is awesome site allows me to be real creative

It's easy and efficient to use. Definitely one of the better apps out there and brilliant if your just starting out like myself

I couldn't back out of the design - so I just going over to another POD to get the job done - I don't have time. See you next time. Jim2y

This is a nice easy app to work with !

yes i would definitely recommend this app because it is very easy to used, very easy to understand.

Gelato is instrumental to our success. They are efficient and their application is an excellent showcase of good engineering work and processes.

Hi, Thank you for the 5-star review! If you ever need assistance or have any questions, please feel free to reach out, we're always happy to help! Best regards, Michal Gelato Support Team

Hi, Thank you for the 5-star review! If you ever need assistance or have any questions, please feel free to reach out, we're always happy to help! Best regards, Michal Gelato Support Team

great!

Hi, Thank you for the 5-star review! If you ever need assistance or have any questions, please feel free to reach out, we're always happy to help! Best regards, Andrzej Gelato Support Team

Hi, Thank you for the 5-star review! If you ever need assistance or have any questions, please feel free to reach out, we're always happy to help! Best regards, Andrzej Gelato Support Team

I am really happy with Gelato and would absolutely recommend this app and print-on-demand company. The app is really easy to use and intuitive. The products are premium quality and the customer service is outstanding. I feel seen and heard and get the help I need! Definitely recommended!