Reviews for Gelato: Print on Demand

Super easy to use, high quality products. I just ordered a test hoodie and it was great which is why I am now integrating it into my site. Thanks guys! Hello, Thank you so much for the fantastic review! We're glad to hear that you found the app easy to use and that you were happy with the quality of your test hoodie. That’s exactly the experience we aim to deliver! We're excited to be part of your journey and can’t wait to see your store grow with Gelato. If you ever need support or have questions, we're always here to help. Thanks again for choosing Gelato! Best regards, Michal Gelato Support Team

I LOVE HOW EASY THIS PROCESS IS Hello, Thanks for the great review! We're happy to hear everything has been simple to set up and use. If you ever need anything or have questions, just reach out — we're here to help. Best regards, Bart Gelato Support Team

Very difficult to produce product listings fo business purposes Hi there, Thanks for your feedback! We've reached out directly to learn more about the difficulties you’ve faced when creating product listings. Understanding your experience helps us continue improving the platform. Best regards, Bart Gelato Support Team

Hello, Thanks for the 5 stars! We’re glad everything’s working well for you. Let us know if there’s ever anything we can help with. Best regards, Bart Gelato Support Team

Nice app and easy friendly Hello, Thanks so much for the kind words! We're glad to hear everything feels easy to use and creator-friendly. If there's ever anything you need, we're just a message away. Best regards, Bart Gelato Support Team

good quality and efficient and affordable delivery Hi there, Thanks for your review! We're happy to hear the quality and delivery are meeting your expectations. If you ever need anything, we're here to support you. Best regards, Bart Gelato Support Team

Great!! Hello, Thanks for your support! We're glad you're having a great experience and appreciate you being part of the Gelato community. Let us know if there's anything we can do for you! Best regards, Bart Gelato Support Team

So far I am liking this better than Printify or Printful! Hello, Thank you for your kind review! It's great to hear that you're having a positive experience with Gelato. If there's anything we can do to further support your business, feel free to reach out. Best regards, Andrzej Gelato Support Team

easy, works like a charm Hello, Thank you for your positive feedback! We’re glad to hear that you find Gelato easy to use and reliable. If you ever have any questions or need assistance, we’re here to help. Best regards, Andrzej Gelato Support Team

Gelato takes my entire drop ship responsibility. If it is my fault I can work with customer. If it is gelato fault they will work with customer. Hello, Thank you for your review! We're glad to hear that you're happy with the services we provide. We’re always here to assist you in resolving any issues to ensure a smooth experience. Your success is important to us, and we appreciate your trust. Best, Andrzej Gelato Support Team

Hello, Thank you for your review! We appreciate your support and are glad to be part of your journey. If you ever need anything, we’re here to help. Andrzej Gelato Support Team

Problemas con la app. Hubo una actualización y desde entonces cada vez que realizo un cambio en un producto, desaparecen todas las variantes. Y a causa de esto perdí las ventas de Black Friday, Navidad, rebajas de enero, San Valentín... Creo que he tenido mucha paciencia y muchas pérdidas económicas y al principio llegaron a decirme que yo no era una prioridad, ni me respondían, tuvo que intervenir atención al cliente de Shopify porque dijeron que el problema era de Shopify, pero Shopify confirmó que el problema era de la app de Gelato, y así, lograron que me contestasen, pero cada vez era esperar a que contestaran unos días, iban dejando pasar el tiempo, por último cada vez me pedían más pruebas, grabaciones de pantalla y todo para nada. Nunca solucionaron el problema. Les pedí que trasladaran todas mis cosas (método de pago, wallet, mi tienda con mis artículos...) a una nueva cuenta, para ver si así funcionaba todo bien desde otra cuenta porque antes de la actualización iba todo perfecto, insistí varias veces en eso y nunca respondieron a mi petición. Y no podía estar creando el mismo producto una y otra vez tanto en Gelato como en Shopify, porque al cambiar un diseño, o añadir una talla o quitarla, añadir un color o quitarlo, etc. daba el error y se borraba todo. Así que al final tuve que cambiar de proveedor de POD. Con lo fácil que hubiera sido decir, bueno, vamos a cambiarte a una nueva cuenta, haz la cuenta, y te pasamos a la wallet lo que tienes, el resto tienes que hacerlo de nuevo. De todas formas estaba haciéndolo todo de nuevo una y otra vez, no me hubiera importado. Pero ya viendo todo el tiempo que ha pasado y no hay solución. Os digo adios. Ya no me valen las disculpas, ni que digáis que sabéis lo importante que es esto o aquello, y que aún estoy a tiempo de hablar de nuevo con soporte, etc. Lo que teníais que haber hecho, no lo hicisteis cuando debíais. Espero que al resto de clientes les vaya bien, porque a mí, me han tratado fatal. Todo con muy bonitas palabras, pero realmente ningún interés en solucionar el problema, por esto digo lo de tratarme fatal, y por decir que yo no era una prioridad. Hola, Le pedimos disculpas por cualquier inconveniente que esto pueda haberle causado y comprendemos su importancia para su negocio, especialmente durante las temporadas altas de ventas. Lamentamos no haber resuelto el problema a tiempo y que nuestro seguimiento no haya sido tan proactivo como debería. Desde entonces, hemos implementado mejoras para solucionar los problemas de rendimiento, pero reconocemos que deberíamos haberle contactado para asegurarnos de que todo funcionara correctamente. Ese fue nuestro error. Le hemos contactado nuevamente para analizar esto con más detalle y ver si podemos hacer algo para resolverlo. Por favor, revise su bandeja de entrada; nos encantaría ayudarle. Atentamente, Bart Gelato Support Team

Fantastic Hello, Thanks for your review! We’re glad you’re having a great experience. Let us know if we can help with anything! Best regards, Bart Gelato Support Team

very good instruction on using the app, easy to transfer pod products, and set pricing Hi, Thank you for your 5-star review! We're happy to hear that you found the instructions helpful and that transferring POD products and setting pricing was easy. Providing a seamless experience is our goal, and it's great to know we're on the right track. If you ever have any suggestions or need assistance, feel free to reach out. Best regards, Michal Gelato Support Team

Gelato? More like melted ice cream—looks good at first, but quickly turns into a mess. The platform is full of surprises (not the good kind), with bugs that pop up like uninvited guests at a party. Features seem to be added without much testing, so expect some fun adventures in 'why isn't this working today?' land. If you enjoy troubleshooting more than selling, this might be the app for you! Otherwise, you might want to grab a real gelato and find a smoother solution elsewhere. Hello, Thank you for sharing your feedback. We strive to provide a reliable and efficient platform, and we regret that your experience has not met expectations. While we continuously improve our features and fix issues, we understand that unexpected challenges can be frustrating. Our team would love to learn more about the specific problems you've encountered so we can address them effectively. Please reach out to us at apifeedback@gelato.com, and we'll be happy to assist you. Your input helps us refine our platform and better serve our customers. Best regards, Michal Gelato Support Team

Hello, Thanks for the great rating! We're glad to see everything is working well for you. If you ever need support or have questions, we're here to help. Best regards, Bart Gelato Support Team

Easy to navigate and good products. Hi, Thank you for your feedback. We're glad to hear you're enjoying the platform and our products. If you ever need assistance, feel free to reach out. We appreciate your support and look forward to serving you again. Kind regards, Michal Gelato Support Team

Hello, Thank you for your feedback and for continuing to use our service! We’d love to hear how we can make your experience even better. Feel free to share your thoughts with us at apifeedback@gelato.com—we’re always looking to improve and hope to earn that fifth star! Kind regards, Michal Gelato Support Team

Absolutely the best PoD interface I have ever used. The ability to create variants and THEN LINK THEM TO MULTIPLE PRODUCTS is absolutely amazing. Hi there, Thanks so much for your feedback! We're really glad to hear the interface is working well, especially when it comes to creating and managing products. If you ever need a hand or have ideas to share, we're always here to help. Best regards, Bart Gelato Support Team

It's a fairly simple process and what I can't figure out y'all or the cat bought helps me figure out so I appreciate all of your staff for that and the walkthrough on how to set my prices and how to connect my stores to y'all I'm just so far had an overall good experience if that changes I'll let you know Hello, Thanks so much for your kind words. We're happy to hear the process has been easy to follow and that our team and resources have been helpful. If you need anything along the way, feel free to reach out. We're here to help, Bart Gelato Support Team

i left a messed up review and they still contacted me and gave me the info to correct the application when they didnt have to. It works well. They even reached out to be sure that the fix was working. Thanks. Hello, Thank you for your feedback. We understand how frustrating it can be when publishing to your store doesn’t work as expected. After reviewing your account, we identified that changes made in Shopify may be affecting the connection. Our support team is available via live chat for real-time assistance, and we’d be happy to help troubleshoot this further. I’ve also reached out directly to offer guidance and ensure everything is set up correctly. Best regards, Bart Gelato Support Team

great user friendly and works! Hello, Thanks so much for your review! We're happy to hear that everything is running smoothly and that the interface feels easy to navigate. If there's anything you need along the way, we're always here to support you. Best regards, Bart Gelato Support Team

Very good application when adding designs making it is to use. Hi there, Thanks for your review! We're glad to hear you're finding the design process straightforward and easy to use. If there's anything you need along the way, we're always here to help. Best regards, Bart Gelato Support Team

Easy to use. Full of Great Features! Hi, Thank you for your fantastic review! We're happy to hear that you find Gelato easy to use and packed with great features. Our team works hard to provide a seamless experience with powerful tools to help your business grow. If you ever have any questions or feedback, we're always here to support you. We appreciate your trust in us and look forward to seeing your success. Best regards, Michal Gelato Support Team

easy to work with Hello, Thank you for your 5-star review! We’re glad to hear that you find Gelato easy to work with. Our goal is to provide a smooth and efficient experience for our users. If you ever need any assistance or have suggestions, our team is always here to help. We appreciate your support and look forward to continuing to serve your business. Warm regards, Michal Gelato Support Team