Reviews for Gameball: Loyalty Program +VIP

The features are beyond my expectations and on top of that the customer service is SO friendly and responsive! Thankyou Selouky and Donia for being so helpful and never making me feel annoying for asking a billion questions :)

This app is a first , I've tried multiple apps that theoretically promises good user experience and reward/loyalty systems , but most of them never delivers the intended results . Gameball actually helped me boost my sales by 1.5X just by Offering rewards and points , that boosted customer retention rate. Moreover, the app allows you to track the performance of your referral and rewards programs. You can see how many referrals have been made, how many rewards have been redeemed, and how much revenue your program has generated. This information helps you to tweak your program for better results and maximize your sales growth potential.

I cannot say enough good things about Gameball, they have been with me every step of the way. Gameball has had a great impact on my sales and customer engagement at both the store and online. We have had great success growing our customer base through their program. They also have great training and customer service.

Perfect Support, They response in imediatly. Perfect app for loyalty and rewards program. 100% Recomend

Sehr zu Frieden, mit dem Programm. kann es nur weiterempfohlen. sehr einfach zu bedienen im shop auch

The product looks great and has awesome support: Donia responds quickly and is always available. I recommend!

I had an excellent experience with Loyalty, Rewards & Referrals! Their platform is incredibly user-friendly, making it easy for me to set up and manage my loyalty program. I was impressed with the wide range of features they offer, including customizable rewards, referral tracking, and detailed analytics. One thing that stood out to me was their exceptional customer service. Whenever I had a question or needed assistance, their team was quick to respond and provide helpful solutions.

Genua was ich gesucht habe, habe viele Programme getestet aber keins kommt an Gameball ran. Super Support, habe immer Asap ein Antwort bekommen und sind sehr offen für Feedback und Feature-Request. Kann es nur Empfehlen! Danke an Ferida!

UPDATE after a year of use: Gameball is a really good app, especially in terms of the large variety of things you can do to let customers earn rewards and the types of campaigns you can run. And, the value cannot be beat, hands down! Frankly, having been in the digital / platform / loyalty / mobile business for decades, it's absolutely absurd how much other service providers charge for VIP tiers, for example, when Gameball outshines them all, overall. I also appreciate that they add new powerful features and functionality regularly. They truly listen to consumers. Clear sign of a winning product development focus. You can run a large number of different campaigns to drive and test consumer loyalty and engagement . . . and you can easily segment your existing and potential consumer base as well. Very nice analytics to boot. A final very important factor -- critical in our view -- is that Gameball's customer support is incredible -- FAR, far better than the vast majority of Shopify apps, to the extent other providers even provide support. This includes at lower and mid level pricing tiers. For example, Dania, from their core team, has been a wonderful partner to work with; other folks as well. I still believe that the nomenclature is a bit too "gamer oriented" vs. general loyalty use -- but, with that said, you can edit everything to suit your needs (as we've done) . . . and with great support in doing so! I highly recommend Gameball if you're looking for a loyalty and/or gamification platform. We tested just about every platform and provider on Shopify and if you're a SMB like us they are tops -- 5 stars hands down!

Quick CS response! They will answer your questions and you do not need to worry about how to use this plug-in.

Have not yet started using the app, however I booked a demo call with Lauren Desouza, and she was such an amazing character! She carefully understood what I was trying to achieve for my store and figured out work arounds that acheived the objectives I was hoping to achieve when realising the feature I was looking for was not available. Definitely recommend this app because of the flexibility of creating ways to generate customer loyalty, and highly recommend this because of their support, 100/10 on the ball. P.S. to Lauren's boss reading this... please get her a new laptop as she was struggling to show me examples of her demo with a lagging laptop, so imagine what she can do with a new laptop! ;)

Servicio excelente, me atendió Donia. Increíble el trato, la eficacia y proactividad. No puedo estar más contenta.

Don't worry about it's difficult to use and set up because the CS is so nice and helpful for the tech me how to set up my program. Now I can easy to manage the VIP level discounts and give them more rewards. And the price is reasonable for a small business.

Lots of wasted time and headaches! I so badly wanted this app to be the loyalty tool for my small business, but I am CONSTANTLY being forced to fight fires and fix bugs that seem to appear every other day. While the customer care team is generally responsive to my cries whenever there is an issue, they are always quick to assert that it's "surely not an issue with their app" and the fault of the other party (i.e. the likes of Shopify, Klaviyo, etc.). However I can say after dealing with numerous bugs over the course of the last few months, that TIME AND TIME AGAIN the resolution to the bug ends up coming from an issue that was identified on the Gameball side (surprise, surprise). Gamification and loyalty are literally the crux of my business. It is simply unsustainable to be constantly trying to identify and fix the issues of a software company that is unable to deliver on their promise. Even more so outrageous when you consider that this app is not cheap. I have easily already wasted £500+ since my subscription began. I am on the hunt for a better tool so that I can finally sleep easy at night knowing that my small business is in good hands.

Très bon retour du service client qui est là pour nous aider, concernant l'application, je suis encore novice dessus mais ça a vraiment l'air prometteur, merci à Dania

we are still on testing phase however it seems very promising , the training session was super helpful. thanks Dania

We are a new partner with Gameball. From the beginning, I can tell "they have the best user experience and support!".

I have been testing out various loyalty and rewards apps on my Shopify store MoonGoddessGifts.com and this app has won me over. I love the customization features as well as the integrations. The pricing is also reasonable in comparison to the other apps. I recommend it.

Amazing App with a variety of features and languages . easy to set up the app , fast response , helpful team

Amazing program that is SO easy to use! Customers love it and we love it! PLUS - the support team is quick to respond and very helpful!

Alia, Dania, and Lauren were all incredibly helpful. They are friendly, knowledgeable, and responsive. They answered ALL of our questions and really helped us understand how to make gameball work for our customers. We're so excited to continue our relationship with them and get gameball rolling on our website! Highly recommend!

Une version améliorée de la carte de fidélité où le client se prend au jeu. En quelques clics c'est facilement configurable et utilisable aussi bien boutique physique que sur le site.

5 star service so far from the customer help team. If this apps does what it says on the tin then it's going to be really cool! Will come back with an update once we've been running the program for a while.

RASICAL

2022-12-22

Japan

The initial setup was difficult, but with your support we were able to get started successfully. Every time we have had problems, they have been solved with your careful support. Thank you! I look forward to working with you again in the future!

The customer service of this team with a thorough walk thru is impeccable as well as the customization options.