Reviews for Fraud Filter

IT DOESN'T WORK. COULD SHOPIFY ACTUALLY FIX THIS APP RATHER THAN GIVING EVERYONE CORPORATE ROBOTIC REPLIES???

Practically useless. - This app requires you to create completely new and separate rule for every individual customer you want to block. No support for a single list. - As others have stated, this app does not block the order from occurring. It just cancels it after the fact, leaving the merchant out of pocket for the transaction fee.

Nope, it simply doesn't work. I made a few test orders after setting up all the filters. It did not cancel any order. Didn't expect this from the official Shopify devs. I suppose most of the devs at Shopify are not competent enough.

This worked OK up until the other day. Now it will not even load the page where I had all of my filters listed. I hope I don't loose them all, that would be horrible. We have blocked many people from ordering again with this app. I wish it still worked.

I have a question. This app is installed and configure some fraud rules in my store. But if some Fraudulent orders still are created, how does this responsibility identify? which side will pay for these users, Shopify or merchant.

Nichts funktioniert einfach nur schlecht ! Die App scheint veraltet zu sein. dazu nötigt man hier einen den Fehler genau zu beschreiben. Ich möchte Kunden per email blockieren und es funktioniert einfach nicht.

Has been useful for alerting to staff to unwanted buyers. Unfortunately it will not prevent these buyers checking out so we lose transaction fees when we cancel the orders. Tried to use it to day and it is broken.

Nohble

2021-02-22

United States

This app only works if you create a single list for each email you are blocking. There is no way to adjust the filter to search for OR only AND. So if you put two emails into one list - it assumes you need both conditions to work (and then does not). This seems like a major development oversight by Shopify - should allow for AND and OR filtering so users can create one list and add names to it versus create a list for EACH individual email. Please fix ASAP.

I used this app and the orders are being identified as fraudulent, but I'm not getting any warnings in the Shopify admin, can you check please?

BIG BUD PRESS

2021-02-07

United States

This app does not work. It hasn't blocked a single order placed by email addresses we have blocked through the app.

This app didn't work. An order was placed even though we had set up a filter to cancel the order from a specific email address who we know is fraudulently ordering.

Useless. It does not allow you to apply a filter on the "Shopify fraud detection system score" Looks like everyone has accessed for this. You have not problems charging us $ for fraud chargeback. or $ to use our our payment gateways that have this function.

Does what it says, but not super useful. It's not paying attention to the fruad levels of the order. You would need to have information on the person submitted the fraud to stop it, so it's only helpful for blocking past fraud orders, and they could easily get around this.

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Ultimately the app is not useful because of the rule sets it uses. Would be nice if could use the Shopify fraud detection system to automatically cancel orders and send a message.

It literally doesn't open, so it doesn't work. It sounds like it could have been useful but it most certainly has no use.

It didn't make a lot of sense that they built something where you need to create specific rules for events that you don't know will happen. Had the app for 2 min and quickly removed it. I do not recommend this app. I also don't review as much unless I feel it is necessary and wish I would have saw this comment before downloading.

I'm confused on the amount of 1 star reviews for this app. It works for me. It's clunky to setup and configure, but it works. The clunkyness should be resolved. "The filter will act on the order only if all of these rules match." There should be an option to any an "ALL" and "OR" rule instead of having to enter in 3-5 different rules.

The app is a piece of shit. I really wanted Shopify Fraud Protect apparently I am not eligible even tho I am located in us and use Shopify payments. Like wtf.

This app allows for the creation of super specific rules which is great to stop the EXACT SAME fraudulent order from happening again but fraudsters aren’t stupid. They change emails, use a different IP address, order different product. I literally didn’t even waste my time configuring a single rule once I saw how it worked as I knew it would be a complete waste of time. What would actually be powerful is if you were able to use the fraud analysis result and use it within the fraud filter app. Being able to cancel out all orders with High fraud risk for example - that would be powerful. I asked 3 times if this could be done but kept getting the same recycled script from the help desk so gave up. Do better Shopify.

The app does not work at all. The filters do not block any orders. The app has been a complete waste of time.

This filter has saved me from many fraudulent transactions. Thank you for creating this app! I don't know what I would do without it.

The app does not block customers from placing orders. At the most. It may flag them. Meanwhile... Shopify, your cc, Paypal... All get to keep the fees on the order.

Shopify needs to remove this. The filters do not work, continued fraudulent orders from blocked IP addresses. I will look elsewhere this app is not fit for purpose.

Keto Bars

2020-04-24

United States

Don't waste your time, it doesn't work. Just got off the Shopify support chat where they confirmed it doesn't work. They recommended a different app. Not sure why this is even in the app store, it's just wasting all our time.