Reviews for Fera Product Reviews App

Customer service is very responsive, the app works well and I love that it automatically sends emails to my customers and also allows to import verified reviews from other platforms

Very easy to use and stellar customer support! :)

Great app with so many features! The customer service is incredible as well!

OK I am fairly new to Shopify (have used other platforms for years) and have tried a few similar apps but some I just could not understand how to get working or they were difficult to tweak to meet my business needs. I have now been using Fera for a couple of months and I am hooked, easy to setup and easy to customise, and it must be working as I have been receiving more positive customer feedback than ever before.

its cool

This is the most user friendly review app to import reviews from Etsy! Thank you

Very easy to get started!

I love unlimited import and so far the process is easy

Perfect, thanks you for your helpp !!

The Fera Product Reviews application has been installed on our Shopify store for over a month now. The primary reason for choosing this application was its compatibility with Etsy, allowing us to import our nearly 1,000 Etsy reviews. Since we opened our Shopify store recently, this was a crucial feature. The application's interface is excellent, with easy installation and operation. We appreciate the app's aesthetics and how it blends seamlessly with our shop. Furthermore, it offers several essential features necessary for any business, such as the ability to respond to reviews, review photos and videos, and store reviews, in addition to product reviews. The app's automated email system is also a valuable asset, and its prices are highly competitive and affordable for small businesses. However, we must caution users who utilize the rewards for reviews option in this application. The generated reward discount codes are automatically generated by the app and sent immediately to the customer, but they WILL NOT combine or work with ANY other discounts that users have set up in their shop. This means that customers will be unable to use the rewards generated by this app for their reviews unless users manually check their discounts section and physically change the combined shipping on each and every discount code generated. This is time-consuming, and customers may have already attempted to use the coupon code and been denied at checkout, resulting in lost sales. Therefore, users must be aware that the rewards discount auto-generated and sent out to reward reviewers will not work if they have any other sales or discounts of any kind in their shop, unless they change each and every code manually. Our business brought this issue to the attention of their customer service, but we were informed that it was not a priority and that they could not cater to every customer's needs. They did say that they would forward it to a team for possible future updates. This brings us to the other downside of the application, which is its customer service's lack of responsiveness, at least in this situation. In conclusion, Fera Product Reviews is a great application with many excellent features at a reasonable price. However, the rewards for reviews feature has a significant limitation that users must be aware of. Additionally, the customer service could be more responsive to user needs.

Fera is great in all honesty, its really easy to navigate, and the customer service is very swift which is helpful! I've been using Fera to manage my reviews for almost 2.5 years now and I can honestly say it's one of the best for the price.

We have looked everywhere to try and find what "view customer journey" means.

Just installed the app and the integration, configs and import looks so simple. It's a well designed app and so far I love it

Fera Product Reviews app is a game-changer for e-commerce businesses. Here's why it deserves a five-star rating: User-Friendly: It's incredibly easy to set up and customize. Stunning Display: The reviews look fantastic and can be tailored to match your brand. Social Proof: Boosts trust and conversions with ratings, reviews, and customer photos. Product Q&A: Offers a seamless shopping experience with Q&A functionality. Responsive Support: The support team is quick and helpful. In a nutshell, Fera is a must-have tool for enhancing credibility, trust, and conversion rates. It seamlessly integrates with your e-commerce platform, making it a valuable addition to any online store.

UI friendly

Would recommend.

Excellent

Great app, it solved the problem I was facing. I wanted to get my Amazon reviews on my website and this tool helped me do that! Thank you! I highly recommend this tool to anyone running into the same problem as I am. You wont regret it!

Great app & support too. We've tested different apps but we are keeping with this one

I needed an app that would let me offer customers a % in exchange for leaving a review and this does that. It was easy to set up and the customer service was great when I needed help. Highly recommend.

Brilliant app! Easy to set up and even though my Shopify Theme was a bit trickier, Holden helped me out within minutes and really efficiently too! Really recommend this app as it can be installed by anyone without a technical background and you can also import reviews from other sources, like Google/Etsy/manual.

I am super impressed with Fera. I needed help with a configuration issue. Fera responded within a few minutes and had fixed the issue. Their support team is super.

I love Fera. The support is amazing and it is so easy to use.

I honestly recommend this app, and the support team is amazing!

Easy integration and syncing. Highly recommended.