Reviews for Facebook & Instagram

Good app, it allows us to market our products better in Facebook and instagram shopping. Thank you!!!

Hi, I'm an agency responsible for creating stores for clients, in which they want the Facebook channel setup. However, I seem to always get two version of the Facebook app, one which I get to set my checkout option on the Shopify app and the other which forces me to use shopify checkout and is a longer process (those are the screenshots you have on this listing. Facebook/Shopify team do you know why they are two versions of this app? How can I always get the latest version?

i can't create audience sale campaign i won't let i set the daily cost it but tell me error. i have tried but doesn't work

After hours of trying to connect my Meta/FB pixel, I give up. This wastes so much of your time. Should be easy to do.

Facebook is a waste of space, and a nightmare to try to do any business with. They reject products based on God knows what and the customer service is garbage, too. Save your time, and try somewhere else.

Despues de varios intentos seguimos sin poder conectar nuestra tienda a nuestra pagina de facebook.

No me deja conectar mi cuenta publicitaria Shopify Business Manager intento conectarla pero me da error y me dice que lo intente mas tarde. He añadido método de pago y aun así me sigue dando error. también me da error en el catalogo de shopify pero es como si en la cuenta de facbook no se ha actualizado con mi tienda de shopify. Espero que me solucione este problema lo antes posible. Un saludo Gracias.

Worst app ever. Instagram is cool, but connecting all together just to sell products is one word; awful. Just awful. Spend hours just trying to connect instagram to shopify, gave up, tried again and now I'm here. Warning you; it doesn't work. Great 1 day later: someone from Shopify mails me. I mail back. What do you think? NO REACTION FOR DAYS. Seriously even worser than before. DO NOT DOWNLOAD, YOU'RE WARNED!!!

We need to change the facebook account that is set up with to a new account because the owner of the fb page is no longer with us and we can't find anywhere to do that. Shopify doesn't know either so now we can't run ads.

I'm really having a hard time connecting Instagram to my Shopify account, despite repeated attempts, and supposedly being approved by Meta / Facebook... Not sure what to do.

Worst customer service ever. If you want to grow your business, please avoid Facebook. They'll just waste your time and money. My Ads account was disabled and I verified my identity the same day, they disabled it again after 3 days. Spent all my day learning Facebook ads and they're not ready to help. I guess they're overhype, it doesn't worth your time

The integration wasn't difficult, and I got my first order from FB on Sunday... fulfilled it and shipped it on Monday. Shopify has yet to sync the information to FB that the order has shipped, so FB has yet to actually pay me for it. Shopify says it's FB problem and FB says it's Shopify's problem. And looking back through forums this is a very old problem. So why is this integration still being offered when it is obviously broken? And my problem has been given over to the "market place team" but I can't actually talk to them to see what's going on, and I have one day left before FB cancels the order as not shipped. This is really frustrating.

worst experience ever trying to set this up. after talking to multiple people from facebook and shopify still cant set up

The set up is extremely difficult, I've even given up and redownloaded the next day to try again and still cant get it figured out.

The sync with Facebook is awful. Products I already remmoved from my store still on Facebook and I CAN'T remove them. I thought I was doing something wrong 'til read the comments here. And now there's a new problem: I can't tag any products on Instagram. This app could be a great option for us retailers, but it's better to manually add products to Facebook Commerce. Solve this sync issue. You don't have to answer me with generic answers, just forward our complaints to your development team.

This has been a horrible experience I have been dealing with an issue for months.. Facebook support says it's a Shopify issue and Shopify says it's a Facebook issue. If I could rate Shopify's customer service I would give them a low score as well. I have pending orders on Instagram that I can not cancel or fulfill (and I was not paid for them). My customers are mad because they paid for something that they have not received and the orders are not showing in my Shopify store. It just seems that no one cares about this issue and it is completely ruining my business reputation and my business credibility. I am beyond frustrated at this point and I am seriously considering going to another platform. I will be seeking a refund for Shopify because I paid in advance. I am not just ranting and did not exhaust all options. I really really tried for months. The last Shopify customer service person told me he would be off for a week and he would let me know something when he came back..smh. And I am not the only person having this issue. Facebook support and Shopify support have completely dropped the ball on this and I wish I could get a refund and go elsewhere!

it's a nightmare to setup, terrible privacy issues, Meta will edit all your products, all your clients e-mails, phone numbers and addresses. Shopify will get to read all your facebook and instagram messages in return. it's a horrible idea!

Connecting my shop to Instagram via Facebook has to be one of the most time-consuming and annoying processes I have ever done.

Pretty trash. I have been trying to create Ads and it impossible. I keep getting the same error message saying "A problem with Facebook prevented your activity from being published. Try to republish in a few minutes." This is super frustrating and I have been trying to do this for multiple days now.

I can't connect FB IG Checkout for this reason and there seems no one knows how to solve this. I will appreciate receiving a reply.

Feeling frustrated, my facebook account was hacked which was attached to my business account and I can not get any one to help me or help me get my accounts back up and running or attached to my channel, it's one week of pure frustration. I wish there was a easier way to communicate with someone

This is a great app to have as a great sales channel to help promote your products fror free or for paid adds

META IS GARBAGE! I am probably closing my store after 5 months of no resolution to a problem they must have created making so I can't sell on facebook or instagram. This has been heartbreaking. I may have to get rid of my Facebook account entirely after having it since 2009. META taking over Facebook has made my life a nightmare since December 2021 and has left me nearly broke from this experience. I have reached out every way possible which is not many and exhausting to GET ABSOLUTELY NO HELP.

An absolute joke of an app! My facebook account was hacked two months ago, which meant my business page on Facebook also disappeared. Facebook has not even bothered to reply to my message regarding this. I therefor had to set up another personal Facebook page and a new business page on Facebook. When I try to connect this app to my new Facebook page, it tells me that someone else owns the the domain. So with Facebook not bothering to reply, I'm stuck without the ability to sell on Facebook. Absolute waste of time!

I am facing a problem with the pixel, I am not getting the correct events and event parameters in my Facebook Event manager. E.g Facebook Showing 3 purchases but in reality, there are zero purchases and also showing zero conversion value for some orders.