Reviews for Facebook & Instagram

Literally horrible! I cant explain how many times and different ways of getting my shopify to connect to instagram and getting my facebook connected as well. it has been a total nightmare and the guides are NOT CLEAR . im ready to give up on shopify all together because I would like it for my instagram but it literally doesnt seem worth it to me anymore. this is my first 1 star review ever ive been reading and trying things for hours and nothing.

Can I give a 0 stars?!?! And this is to the support "pro people". Every single time the conversation starts from the point zero! Please hire some people how actually helps us users...

THIS APP SUCKS! This app will not let me connect my Fb and IG because it’s saying I violated a ethics policy which I know for a fact is incorrect. Meta can’t give me an explanation but is recommending I close my shop down and re-open it. I am not doing that but I will delete this app because it’s not serving it’s purpose. I would be careful if trying to use this app.

We have NOT been able to successfully add our store to IG and FB it says we ARE approved -- HELP! hmm what is the issue???

UPDATED review: It seems my browsing protection software had tagged www.commercepartnerhub.com as suspicious and was blocking it. I allowed it in the software and the app started working, so the problem was in no way caused by the app. Works fine now!

this app ruins the business and wast our time and energy. We can not link and sell on Instagram. It works with Facebook only. It says our shop meets all requirments. there are 3 bugs. 1. Verify your domain We need to verify that you own the domain that you entered in your account. We'll walk you through the steps needed for verification, or you can submit a different domain for review Appeal unsuccessful Your review was unsuccessful. domain could not be connected to your shop. -> it is perfectly connected!! how can we set up our store without connecting it to shopify!!! Please think twice before you speak. 2. This website is not approved Product unavailable on your website To use this website, your products must be sold on the website connected to your account. -> they are pretty much 100% sold very clearly and surely. 4 year old boy can even see it. who does even ask for it withtou selling products!! 3. Your account has been rejected for a shop on Instagram After reviewing your submitted domain, we found that it doesn't comply with our Commerce Eligibility Requirements. If you think there’s been a mistake, you can request another review. -> Like I said there is no problem to sell on Facebook. It says account quality is good. we have asked to review over and over. no improvement. is there any workers?

12 Days and the app and the Meta sites Facebook and Instagram have not worked. 5 chats, 2 phone calls, 30+ screen shots of the Meta accounts and apps problems and Meta could not solve their side of the problem. App side is unresponsive. Had to document Meta employees Tiffany and others lying about "trying to call" when they didnt. Meta tech response was to email me at 2:54am in the morning. No US Domestic help. Meta gave an ulitmatum finally saying I had to use software (apple) to record a video of me using the computer or they would not help and still would not call back. after the realized they gave me the wrong software they gave another final ultimatum to use a different software, upload videos in MP40 format??? or they wont help and its my fault they wont help. This is absolutely the worst customer service that I have ever had. I have chat messages and emails to document literally being lied to by Meta support employees. Do not trust this app, or the Meta Support team. if you are not a technical expert yourself and ultimately you have to fix your own problems because Meta Support will not help you.

it ruined my business and i can't sell on facebook any more or instgram and i seems that i'm not the only one

I sell natural products and makeup, and I don't have any problem with google list, But I got restricted to my business account on Facebook, and I can't use any marketing campaign now, I sent a letter to Meta to know what is the violation I did? , and they keep saying please look to our violation list to know better, completly it's like a reboot answer, I use Facebook since 2009, and I do marketing campaigns since 2010, with 13 pages, I lost all these assets because of this app . DONT USE THIS APP

This is the worst integration app on shopify, literally a minefield to workout i have been trying to get shop linked to my instragram account and that has been a pain! first if you do not have a facebook page dont even bother. Even when you do create one you are restricted so whats the point. I have sent all documents i can muster and still restricted. Fix it!!!

Help !!! I have been trying to get my shop to display again since this new meta I can’t . I’ve been trying for the longest and no resolve.

Frustrating ... I use to be able to post new items and run ads from Shopify. Now it says disconnected and I cannot add Meta posts to my marketing campaigns. Can we have the old app back?

bring back old version this one is so bad that i cant even stup my pixel properly. pls bring back previous vers.

Depuis la bascule sous meta, rien ne fonctionne, plus possible de faire une pub sur le canal de vente, gestion catastrophique des pixels

I just want to use Instagram but you have to go through Facebook first and they declined me getting a Facebook account. Smh. Like why for one and two i don't even want to use Facebook. I don't even have Facebook i have Instagram. Just a waist of time trying to get this option on my website. End. SMS.

Why has the FB option disappeared from my app but it shows it installed? Customers aren't getting emails, text and now this? This is disappointing.

Hello, i can't use the app, i've contacted meta then shopify, but still nothing !!! It's been two weeks now between meta and shopify, noone knows ...

Why is it so difficult to figure out how to add the shop now button on my Instagram profile? I need helppp.

Unable to create Facebbok and Instagram shops in the Commerce Manager and link them to my Shopify account only because my business is located in Ukraine! When other companies try their best to support people in Ukraine in their fight for freedom, Meta doesn't allow businesses from Ukraine to create Facebook or Instagram shops in their Commerce Manager and link their Shopify accounts using this app! That is such a shame!

I like it...wonderful and I have feel very easiness due to this presence of this......Thank you very much

Impossível de compreender essa nova atualização que se tornou ainda mais burocrática e simplesmente impede que nós possamos anunciar facilmente como era antes.

I have always been able to create facebook post and ad campaigns through shopify marketing until the meta integration. Very frustrating!!!

I asked for help setting up my Facebook page to my business website. The guy who originally set it up committed suicide last year so I cannot get them to help out. I sent more than half a dozen times photo Id, Passport. Driving licence, bank statements and signed statement and still no one has helped. Now they are asking for me to send in a photograph of my signing a statement. It’s an absolute joke !! I have now dealt with more than 12 people who are constantly asking me for the same things. Disgraceful!!

Após a última atualização da Meta a integração com a aba Marketing do Shopify parou de funcionar. Não aparecem opções de criar ações de marketing dentro do Shopify. Ou seja, ficou inútil. Tentei contato com o suporte da Meta mas tudo o que recebo são e-mails enormes que muito falam e nada fazem... ficam me enrolando e não resolvem o problema. A Meta é um desserviço para o varejo, impressionante como conseguem complicar o que poderia ser simples.

The application worked without problems for quite a long time. Now it's installed, but I can't see it in Shopify Marketing anymore. Im asking for help. Thank you