Reviews for Facebook & Instagram

The worst support on the planet!!! My shop disappeared with active customers and I’ve emailed meta over 15 times with each rep not having a single clue on how to fix the situation. This started when they implemented the new update and now we all have the same complain but don’t waste your time contact meta corporate as these meta support “contractors” barely speak English or understand how to fix the situation! They act like they have no clue what’s wrong or what’s going on with the site and make it seem like it’s something you did wrong when clearly based off all these new reviews it’s not just me or any of the other people who left a review, we all have the exact same issues, just know it’s the meta support people that’s the problem and they do not know how to fix the situation, since Oct 2022 I’m still without a shop and I lost all my customers and months of my time! The meta contractors who answer these emails never do their job or don’t know how to speak English, and they just disappear after the first email explaining to them what’s wrong cause they have absolutely no clue on how to respond, fix the situation or they just do not UNDERSTAND ENGLISH ALL TOGETHER!!! I’ve asked for a manager and never get one! I have over 15 emails and two months later and I’m still sitting here with all my shops shut down, my personal fb pages disabled and my pixel no longer working on my Shopify site. I now have chargebacks on my store as my shop where I’ve been selling for the last two years that had active customers and orders literally disappeared in the middle of the night back in November and when I explain this to meta contractors cause that’s what they are and who responds back, they act like it’s you and something you did wrong when clearly it’s not just me based off of all the reviews I’ve just read!!!!! Meta than tells me I’m no longer the admin of my store and I need to be added but who disconnected me from my store? I’m the only owner? So explain that? Everything was connected perfectly and I’ve never advertised but since the new update all my stores are gone, I can’t even add me to my own Facebook account cause I’m now restricted from advertising and when that happens you can not add or manage anything on Facebook so how am I to add me back to the business than? Who removed me? Where is my store? My customers had already paid me and I can’t even ship them products since all the stores are gone!!! Meta try’s to tell me that I do not get paid till after I ship a product which is untrue if you are paid through Shopify only which I am so I get my money on my debit card within 24 hours weather I ship or not!!!! Meta has no clue how things work! After 15 emails and countless screen shots they are now asking me for a video as they do not understand English or understand what I’ve explain in my really long and detailed emails Ive sent to each support person! DONT WASTE YOUR TIME WITH THE SUPPORT PEOPLE, they have not fixed one account yet since the update!!!! CONTACT CORPORATE IN WRITING LIKE I DID AND SEND OVER ALL THE RESPONSES META SENDS TO YOU TO SHOW THE PROOF THAT META CONTRACTORS HAVE NO CLUE, don’t speak an ounce of ENGLISH NOR UNDERSTAND English! All my personal fb pages are now disabled and blocked from advertising and the meta people tell me to make myself the admin which I never removed than meta asked me to give them permission to go into my accounts and fix everything which I gave them twice and all they did was connect the wrong shops to the wrong websites and made things so bad now I lost so much money I’m thinking about court action! I’ve asked for months for a manager, for my issues to be escalated to someone who can help and they meta people either do not respond and disappear so I have to keep creating new tickets in hoping to get someone who can fix the situation but based off of all the new recent reviews I’ve just read, this tells me they still have no clue on how to fix this issue!!!! Thanks for nothing “porsha” Candace, John, mealy, Joanne, William, Steve and this is just a few of the people contracted from meta who wasted weeks of my time or just plain old disappeared!!!

I can no longer use my Facebook with my Shopify store. Why is that happening? If I can get some help that would great.

I can't use Shopify with Facebook or Instagram. Please resolve our problems as soon as possible. Instagram shopping is very bad in integration with Shopify.

The support and help in resolving issues has literally been zero. It has now gotten to the point that you can't even contact meta for support. If meta is wondering why they have lost so much revenue in the past year then it might have something to do with the way they treat business owners. I have lost access to the app and my shop on meta and Instagram. My shop is no longer linked to shopify with no reasonable explanation as to why. My account has been banned from advertising due to an innocent comment I made on my personal account about people getting better from an illness but the comment police obviously didn't like that. I have evidence of this. It was listed as the main reason as to why I couldn't advertise. I have also had my Instagram account hacked and is now currently being used fraudulently to extract money from unsuspecting users, using my name and identity to do so! I have reported this to meta but they have done nothing to prevent it from happening further. When are meta going to take responsibility and take action over these criminals? Business owners like myself are being penalised for other people's actions and it is just not right! I would like to see some significant changes starting with providing business customers like myself with good old fashioned in person or over the phone helpful customer service, with people trained to deal with the plethora of problems that business owners face when accessing meta and Instagram platforms. I would also like to see meta taking criminal activity much more seriously and having a robust policy for dealing with it. Lastly I would like to see Meta respecting business owners and working with them, rather than preventing them from accessing their shops and advertising. This is our livelihoods and we are working hard to succeed and Meta's success also depends upon our success. If multiple business owners get fed up with the treatment they receive from Meta and find alternative platforms then ultimately this affects Meta's advertising revenue and long term success. From what I can see from the reviews of the app their are quite a few unhappy and disgruntled business owners who have all experienced a lack of support and a removal of their shops with no explanation as to why. This kind of behaviour from Meta is deeply unprofessional and needs to be rectified immediately! I have resorted to leaving a review as I have no other way to communicate my issues and my deep disappointment in Meta. I look forward to hearing from you soon with a real solution. Thank you.

This is beyond Horrible! They blocked my store from advertising without giving a reason since July! Horrible! Horrible! Extremely Unprofessional! Clearly do Not care! Wow! This Not about Instagram Only Facebook. Wouldn't dare connect Instagram in the Horrible situation!

Why cant I connect my facebook page to shopify? This is slowing down my progression for no reason. I get this message when I try to connect my shopify, im in CANADA and i cant connect it, what the hell?: This account can't be selected because checkout on Facebook or Instagram is only available in some countries. If you want to select this account, go back and choose a different checkout method EDIT: Please dont tell me to go to facebook customer service, it's impossible to talk to a real person, I don't need that written info, its useless. I need to tal kto a real agent.

Meta sucks! You can't even connect your Shopify store. Nothing but problems. There is no success with Meta & Shopify.

How come Facebook can work in Finland, but they won't let Finnish people sell anything with the app? We have been screwed over enough already with millions of different restrictions by every big company, and it must end now!

I had to set up again the Facebook & Instagram Sales channels after a hack to our Business Page. It is SO MUCH COMPLICATED now that you never know what might go wrong. After a month we managed to set up the Facebook Channel, but Instagram keeps returning an error message each time we try to reconnect it. We have tried all possible solutions. The help team insists that the problem is not theirs but from the side of Shopify. Shopify in return suggest to contact Meta for a solution. Absolute mess, unfortunately! UPDATE: Meta Support Team says that there are more than one Shopify accounts of ours and that fact that causes the problem. We never had a second Shopify account! They also said we should resolve the problem with Shopify. Shopify insists that the problem is within Meta. The problem goes on and on without hope.

I wouldn't use FB as I was setting it up and 3 months later FB reject my shop due to a policy violation. Now I sell handmade silver jewellery so I don't know what policy I violated as the Customer service with FB is appalling ie no email or phone number to contact and you only have three try's to dispute before they lock your whole account so I would stay away from using them.

account got restricted before adding in any of my products, theres always an issue with facebook shop and after three times of requesting reviews, its always an accident then they restrict me again.

Instagram doesn't work. Fix it for better performance and sales. Myst be fix as soon as. The previous app was great

The Facebook sales channel is an absolute joke. I have tried to get a hold of customer service for weeks, if not months, and my account is still prohibited from selling on there. I got banned from selling on their channel before having entered any items into the store. I am a registered business in my country and I am set to become a diamond dealer next week, perhaps I should be happy the $100 million dollars worth of loose diamonds I am adding to my inventory won't be shown on your failing website.

Overcomplicated setup, not worth the trouble. Also, I Haven't even posted an ad, but Meta has already restricted my account for some reason. I suggest every shop owner to avoid this way of advertising, as there are much better alternatives out there.

easy to use ... keep it up ... you guys are working hard to make this app better and easy ... keep it up guys

its work very well i love facebok ads its work very well i love facebok adsits work very well i love facebok ads

O app apresenta erros, mesmo desinstalando ele e instalando novamente continua dando erro.

installed but showing something wrong, Facebook needs to resolve this issue asap, ......................

Its a headace facebook is going to dies as its not focusing on its services anymore plz fix the issues everytime i try to connect my pixel account there is alwas an error message saying plz try again something went wrong

I am also unable to set this up. And when I request support, it takes to a cyclical page just saying "something went wrong"

What is going on with this app? "Something Went Wrong" with no way to even start setting anything up... Definitely doesn't give me confidence in continuing to use in the future...

Facebook disabled my 5 pages and now they are disabled by business manager who has 10 trained pixels and 5 ad accounts for different stores. Now I found a bug in the Shopify app. Leaving Facebook and move to snapchat and Tiktok. ERROR: Something went wrong ERROR: Something went wrong. Please try again.

if I could give this app a 0. Absolute worst change facebook and instagram can do. its a waste of time and money. They will lose money with these horrible changes. running a business on these platforms have ben a nightmare since july 2022

I wish I could give negative stars. DO NOT add this channel to your store, especially if you are already having some success. This app ruined my account eligibility and chances for reinstatement of all 4 of my FB commerce accounts. I’ve been running shops on FB for almost 3 years now. All this app does is waste our time and energy. It does not support proper reporting or integration with Shopify. I have errors at every turn with unknown causes. Even when I’ve satisfied all the setup checklists and my shop meets all requirements, there continues to be bugs. I thoroughly configured every aspect of my shop, connecting it to my business manager, LLC, verified my business and satisfy every single eligibility requirement, but somehow my commerce shops still dont comply with our Commerce Eligibility Requirements. 90 % of my sales came directly from organic facebook traffic. And now suddenly my shop doesn’t meet requirements. I have excellent reviews and received only one return request out of all my Facebook sales. This experience has me ready to give up on selling on Facebook altogether. Thanks for nothing.

This is abysmal! it’s Constantly telling me that there’s an error and that it’s not available also telling me to try again later when i have been trying for a few days now. i’ve also bought the subscription and this is not a good and fulfilling experience.