Reviews for Facebook & Instagram

I have been suspended 1 week after the beginning of my ads just after being hacked. it is impossible to join the client service and today I have not recovered either my page for ads either my personal account. I am very worried because I have a lot of personal information and credit card on it. That's not normal for such a big company to not have a client service to help people and fix problem... Very disappointing

AGRADABLE TODO BIEN EXPLICADO.LA ESPERA FUE MUY CORTA. AFORTUNADAMENTE ESTUVE APROBADA ANTES DE 24 HORAS

it was hard at first but now I'm in Thank you so much!!! hope I make sales using this app looking forward to this era in my life.

A great app that can change your life for the better if used correctly. <3 Thank you facebook for giving us this beautiful app for our business!

so easy to use ........................................................................................

What was supposed to be a very simple process of linking accounts and verifying information turned out to be one most annoying and painful setup processes for my store yet! The first and the biggest issue that I have with the service was the lack of customer service. I needed to upload documents that verify me as person and my LLC as a legitimate business. The directions were straightforward- simply upload the picture document and hit next; however, no matter how many ways that I went about uploading the documents- the documents were deemed invalid or didn't fit size requirement! Because of this, my business (as I type this) is being flagged and is subject to restriction! All because I cannot upload my required documents. Also I was given a 24hr notice to upload the document or else the account would be restricted; this where the lack of live customer service is beyond infuriating! This is an issue that needs to fixed right away.

very good app very very very very very very very very very very very very very good appvery very very very very

I Love. be able to see my product on my Facebook & Instagram is most exciting thing, very useful tool for sure.

I don't know what's wrong, I haven't been able to update the sales channel, I also contacted customer service, but it feels very useless. Very annoying.

I was busy setting up sales campaigns to promote our products on facebook and instagram - sadly when it came to publishing the campaigns it failed. Upon closer investigation we found that the "shops" disappeared only to find that the whole integrations has been removed with actions saying that the app requires attention. Further to this I was an absolute nightmare to figure out what was happening, I eventually got an article that advised the shops function is removed. Now we don't event have shops on facebook or instagram in our region, which is completely insane. I started the Shopify platform because of the seamless integration with meta. This is no longer the case. Very upset that we can't have shops in South Africa anymore.

Since 10 days, the store is still under evaluation, I can't remove the visibility of my store from privacy, this situation bothered me a lot, I want a solution to my problem as soon as possible

All of my Shopify products had became grey and I was no longer able to tag any of my approved products on my IG posts

not support my store please check this problem please my shopify store meta not working why kindly help me

It keeps getting disconnected. When it was connected, all was fine, but after a few days it gets disconnected, and after a few days it was connected again, and repeat.

Haven’t been able to connect my shop to this. I want to show my shop on instagram. Meta staff are NOT helpful at all. I’ve been emailing and begging for help for 62 days. They are useless and have zero empathy. It’s all “upload a screen recording” then do this 20 step ritual that won’t work, then we’ll close your ticket and ignore you. I’m losing out on potential sales with the lack of help. Terrible platform, im stuck in the mud and no one will help me!

I love the app experience. I am still waiting to see if someone will buy from the social media platform to see how it works. I have had people viewing my products so that is exciting!

The app completely does not load. At all. This has been causing problems for my business and impacting it negatively.

Meta is a little confusing, it is going to take me a long time to figure it all out. I am brand new at all of this so, that could play a huge part in how technical everything is.

not good since Instagram suspended my new account that was not even 24 hrs. Old saying it was a fake account. don't know how that is sorry i could not instantly live up to their standard's!

it went good and easy to use the both accounts to run the post and as through meta and I think this the best thing right now

The Facebook pixel is mistakenly firing the purchase event on product pages, making the campaign algorithm confused and performing poorly. I don´t recommend this app and don't count on getting any support from Meta.

Muito bom e intuitivo! consigo usar de maneira rápida e eficaz. Foi muito importante para eu ter mais evidência.

Just like all social media platforms, these sales channels are somewhat restrictive about WHAT you can sell, but that is pretty much to be expected. In addition to clothing and other general items like soaps, mugs, etc., I also sell vitamins and supplements, and Facebook really does not like that. Some of my supplements cannot be sold on these platforms, but I can still run ads and link to the product directly on my website, so I suppose that's an acceptable solution.

META IS THE BEST. THERE LITERALLY ISN'T ANYTHING ELSE TO SAY. i HAVE BEEN USING FACEBOOK AND INSTAGRAM SINCE HIGH SCHOOL AND STILL GOING STRONG!

So far so good, just started as new business and new company. Hope it'll gong to be smooth. Overall, I'm glad for the service.