Reviews for EcoReturns: AI Powered Returns

Great application with solid automation and actionable analytics and solid integration support available. The support team is always available for help and provides great support. We highly recommend it

Baabuk

2023-09-28

Switzerland

I wonder how a customer can give a positive review to Eco-Returns. We have bought the license over 9 months ago. And we are still not live. Not only, took it long time, to get the pricing sorted out (we have 3 websites), but after we did our user testing, we found in 2 days over 10 bugs. And some of them were serious business concerns. Somehow I managed to bypass the system and create a replacement order without paying any extra money. I have raised for each issue a ticket. I send personal messages to the CEO Punith. Appart that my concerns will be considered and i should have patient, not much happened over one months. I see many positive reviews from India. I wonder how many of the them are fake reviews.

The best app for managing returns and exchanges with complete automation and super easy to use. The support is also very good.

The Burnt Soul

2023-09-09

India

we are using eco returns from past 6 month and our return & exchange process is getting so much easier than earlier. Also, the customer support team is so much friendly and helpful. we use automation system for complete return& exchange management, and we'll love to work with them.

So happy that I chose EcoReturns! Amit and Saurav were very helpful! Super easy automation features!

Easy to use the application with good support and advance automation with a good consumers returns and exchange portal. Thank you

a great team and app to help reduce the return at your website, all necessary integration of different carriers are available, very easy to use. Highly recommended.

This app is fantastic! It Is a beneficial app to manage return exchanges! Thank you EcoReturns for your support and app!

Easy to use and this is must have app on shopify store. Support team is nice and solve issues quickly.

good support and good services Easy-to-use app with automation and good features and good functionality

we are happy to connect with Ecoreturns, its easy to manage all the returns, also all policies are beneficial for our long time business terms. Training is good and we can easily understand all the process and solve our queries with Ecoreturns team.

Very useful app, I am using the free version for now. The support team i also very helpful. Solves many problems

The is app is good and the customer service team is also helpful. Saurav, Amit, Vivek all are extremely efficient.

Immaculate Vegan

2023-07-05

United Kingdom

We had a very complex case (being a marketplace) and the team were very happy to help with all the problems we had. They were responsive and helpful and nothing was too big a problem. The software is good but the helpful team really make it stand out. A big shout out to Saurav who has been great and very patient throughout.

Shangri-La Fashion

2023-07-04

Canada

Wow!. the app really works well. We would like to share our experience regarding the product service we received for this app. Initially, we held the notion that this app would not cater to our needs, but our perspective underwent a remarkable transformation when Nitin from customer service booked a meeting with one of the developer, his name is Amit. He explained in details all the features of this app. He was extremely helpful and accommodating in getting us to setup and test one order successfully on eco Return platform. Thanks to Nitin, Amit and Saurabh :) Highly recommended.

This guys are supportive throughout the onboarding sessions, really very helpful, giving good options for return process.

We had been looking for a seamless system to manage returns and exchange requests and came across EcoReturns which fulfilled our requirements extremely efficiently. The onboarding, support, post sale services and problem resolution is prompt and extremely efficient. Particularly Jhanvi and Amit have been very supportive and quick to respond to our queries and concerns. All in all great experience, highly recommend it!

Indian Start-up doing very well. Very helping Customer Care and easy interface. The team during installation guided well and they keep following up for any issues or problems.

AUMI 4

2023-06-20

United States

Very Helpful team. Great solution with plenty functionality. Highly recommend. I'm Happy I chosen this app over competitors

SOIE Woman

2023-06-15

India

Ecoreturns is an amazing AI-based returns/exchange app that we have come across. The team is also very helpful and has helped us with all the queries quickly.

We have just recently started using EcoReturns, but are so far very happy with our experience. The platform is super intuitive and easy to set up with Shopify and various transport partners. We have now activated 2 of our 4 Shopify stores and have been very satisfied with the support and onboarding from Saurav and his team.

We did a proper RPF process where we benchmarked different return systems. EcoReturn did win the process. We spent a lot of time to test the system and to my surprise we discovered many bugs we raised to the team. It look quite some time to get it fixed. I was surprised that other customers had not raised these issues previously. After we paid the suscription, we had some other issues and did not immediately set-up the system. A few weeks later when we wanted to set-up the system, the licence was not active any more. I was even more surprised, that i had to show proof that i paid the license. Now, it already over one months that Saurav and other team members have not activated the suscription. I send them daily reminders. But nothing is happening. Also, they promised to integration with ODOO and set up a new logistic partner. I guess these are empty promises.

very satisfied with the service . mr. air has been really helpful and has been solving every query timely. haven't received such good service from anyone till now. much recommended for all brands. !! cheers he helped me with automation for all returns and refunds and its actually very helpful for and easy to use for customers as well as us. we were struggling from really long but they have given a perfect solution.

The App is easy to use and have good automation features with all the intregation supported. AI growth tools helps in reducing the returns.

Team is very supportive. It is good with automation . Features are upgraded quite frequently which adds value