Reviews for eBay Importer by Infoshore

We used this app for around 2 years from back when there was no other competition but we have now thankfully moved on. 2 years of stress, problems, unhappy customers and worse. To briefly explain, we have a large store, 8000+ items. All matched and imported from eBay, most of the time it works ok. But it is slow to spot new eBay items and even then, not all of them. This led to discrepancies of stock. Sometimes it would decide not to correctly amend stock. One of our final straw issues was finding that over 1000 items had never been imported dating back almost the 2 full years! Contacting customer service with an issue was painful. I would explain an issue and then next thing "Thank you for your concern, I have now changed X,Y&Z on your website" this would normally have the opposite or a problematic affect on our website and wouldn't actually resolve the issue. Normally causing us more issues. One of the worst app experiences of my life. This app has been so bad, my wife has commented on how often I complain about how bad it is. But back 2 years ago there was no company that did exactly what we needed except this one so we had no choice. It was so bad we actually took the plunge to move the week before Black Friday! Which was a risk, but I am so glad we did it. Now there are loads of other options out there and most are much cheaper. Best of luck!

Absolutely amazing service! their team is fast, efficient and never had an issue with this app for the last 2 years we've been using them. Thank you

We’re new to this eBay integration and InfoShore has been very friendly and helpful with any issues that we have. They are always quick to respond and resolve any issues quickly.

Very helpful support and very customizable

Customer support is great and Pankaj really helped me. App itself is great also.

So far so good and really helpful service. I have a book store and the data they have helped import through other channels is a great time saver.

Dont waste your time or money, no support responces whatsoever once I paid for the app and then the app would only work occasionally which is not great when setting up a shop.. very poor service indeed

eBay Importer is the best way to get your eBay inventory into another selling platform, and keeps your inventory synced up well between eBay and your additional platform. Whenever I've had questions about the eBay Importer, someone on their team replies within one business day with solutions. The whole team over there has been outstanding with their customer service.

Great support from Pankaj, very efficient and edited the settings for us. Thank you

bad

So far the setup has been great getting 2000 plus eBay listings migrated over to Shopify. My rep has been good to work with and is quick in response to my emails requesting changes. Thanks Pankaj

Great app, save your time, just one click from ebay to your store, easy and simple, customer service very good as well.

Synced my listings from eBay to Shopify very nice communication, and I was also able to add meta fields for the dimensions of listed items from eBay (L W H ). Very great customer service all through email - fast response.

Works as intended. However, would be nice, if one could search for specific SKU's. Right now, only the article number is shown as SKU.

Great service

Exceptionally fast customer response times, and required outcome all turned around within 4 hours, and could have been faster probably if I had replied more quickly. App (eBay import of products) seems to work really well.

This saves us tons of time!

Great customer service. Functioning systems. All good.

Great, very helpful support

An excellent product and an excellent service.

Good Service. Fast response from customer service. Helpful

Issues with this app. I requested it import 40000 products. It had so many duplicates and issues. This app should be removed from shopify until it is proven it works. Took nearly 3 weeks for credit on my store and shopify froze my in progress store build. Moving to a more professional platform. Avoid using shopify and eBay importer by infoshore!!!!!!

eccezionale servizio di assistenza tecnica

This app is easy to use and reliable. Customer service is responsive. www.stylin-spirit.com Thank you so much!