Reviews for Digital Downloads ‑ Filemonk

It was a difficult task as I didn't really know what I was doing, but Shahsi and his colleagues were very patient and helpful. It took a while but with their understanding and help I was able to get my deliveries up and running. I think they went above and beyond to make sure everything worked as it should. Thanks to Shahsi and his colleagues for being so patient with me.

This is EXACTLY the app I needed. I do custom app work so I need to be able to upload files post purchase and this makes it so easy. Also, if you need help..they are TOP notch and super helpful.

It can automate your digital file selling journey.

Great product, Great customer service. Thank you Sneha for assisting me in my enquiry.

The app works seamlessly. Customer service is some of the best I have received. I can't wait to get more products in store to use with this app. If you have tried others and son't like them, look no further. I couldn't be more happy with the integration.

We’re new to this app. So far, we’ve found it easy to use. The few questions we’ve had were answered quickly and thoroughly. We feel this product is a good fit for our needs.

I reached out about a couple of issues that I was experiencing today. Vishnu, was so knowledgeable about both of them and helped me quickly and easily. It was a pleasure to learn and have my issues resolved with such ease and attention.

We use Filemonk to send digital instructions for our physical products. It has worked very well for us, and the tech support has been excellent. I’ve been very pleased with the results of this app so far.

Easy to use, does what it says, couldn't' be more pleased!

Top Kundenservice! Vielen Dank für Ihre freundlichen Worte! :) Ich freue mich sehr, dass Sie mit unserem Service zufrieden sind. Wir haben immer ein offenes Ohr für Ihre Fragen, Anliegen und Ihr Feedback. Wir freuen uns auf Ihre Zusammenarbeit mit Filemonk! – Vishu / Senior Technical Support Specialist

Digital Downloads is the perfect solution for selling Digital products online and the customer service is 10/10, I would highly recommend. Thank you so much for your awesome review! :) I'm very happy to learn that you're satisfied with the app and the service. It was a pleasure for me to help out in migrating your orders and provide assistance. We're always open to your questions, concerns and feedback. Looking forward to your journey with Filemonk! -Vishu / Senior Technical Support Specialist

This is a GREAT download app! I started on Shopify using Shopify's Digital Downloads app, but then they stopped updating it and had to search for an alternative. We used Big Digital Downloads, but found most of my customers emails were being filtered, it was hard to resend download links, and then the links began getting blocked as spam. Very annoying! I reached out to Filemonk to check that they used another system for managing the links and getting the downloads to customers. Very impressed, very easy installation and now when a customer doesn't have a download, I can easily copy and paste the tracking link within the order - OMG! SO EASY! - so I don't have to go hunting through the app to find stuff. It's all right there in the customers original order. The only thing that I'd love to see improved is a way to see a product and list of all of its variants with the file name next to them all on one screen. This would allow me to double check on products that have 12+ variants that I've selected the correct file to go with each variant properly. I found it a little clunky at first when working within that type of product. Overall, I'm absolutely delighted with this app and wish I'd switched to it years ago. Thank you for making a great product!

Really glad to have found Filemonk. It's very easy to use and it's very helpful having the option to provide our customers with a Digital version of the products they choose. I have always received quick help when I message the team with questions.

Simple design, good technology, very responsive support. It does exactly what it says.

I have no tech skills and it seems to be working very well.

Had a great experience with Shashi who helped answer my queries!

Skin Balm Apothecary

2025-04-03

Anaam was extremely helpful. I highly recommend this for anyone wanting to sell an e-book on their website. Customer service has been nothing but helpful!

Super happy I found this app, it's been a great way to easily add digital products. Easy to use and set up as a beginner. A lot is customizable, even with the basic plan.

Awesome app!

Very quick to respond. Helped twice in the space of a few minutes. Easy directions given. Would recommend.

Their customer service is amazing!! I really enjoy working with them. I had a couple of CSS issues and they took care of it super quick. Thank you again for your support!! I look forward to what you guys can do!

Loving Filemonk! Works perfectly for my video downloads and will use it for other content in the months ahead. Thank you!

Muito útil e o atendimento é ótimo!!

Easy to use, good interface, live chat customer service is very helpful.

Great app. If you ever have questions they have great customer service and will help you resolve quickly.