Reviews for Customer.guru Net Promoter NPS

We upgraded to their paid plan for over 1000 emails which we don't need as we barely have 200.These was done was out of the 5 free emails one was a classified as detractor as the customer did not want to do this surveys so it's classified as 0/10 detractor which is negative. Then after upgrading walla it's still happening that those who do not want to make a review is classified as 0/10 detractor which does not make sense as the person's order even got upgraded shipping and delivered within 2 business days instead of the standard 12-20 business days delivery. Then our option is to contact or reply to the customer?????????/ They want you to email them before posting a negative review on but their message thing keeps closing before you finish...

Lockitinproducts

2018-04-08

Australia

Love the product, will buy again and tell my friends

great tool to understand the NPS and segment customers based on their response.

Awesome app. Would suggest a little bit more customization of the email template for better branding, CSV export of data, and NPS by segment rather than just the graphs.

It's really helpful to know are your working in the right way or not

so easy to use the responses from clients is great to help improve everything

Great Product, just setting it up now. Very user friendly interface, easy to get up and running.

Great app, it works as predicted.

I would like to change the color line in testimonials.

Really nice tool for feedback. Helped us improve our business understanding customer pain points.

Really useful app for my business. Thanks Customer Guru!

TOP DU TOP SA PERMET DE SAVOIR CES PRODUIT

Great app, extremely useful! The embed is an amazing feature too.

VERY useful and easy to use with no effort

Love it! Thank you, Cheryl

Amazing and simple tool! Will be a huge help fine tuning our store going forward!

Amazing piece of kit. Very useful for learning how to make your store better and more effective.

still trying to get around it

App is working well. Support may be slow sometimes but overall helps you understand what's going on.

decent, easy to use. a little too pricey though.

NOT FREE!!!!!! This should be in the free trial section, after 300 customers or 10 days they they charge. (1 star) I would be much happier it there was a free option for <100 surveys/month Works Great! Functionally this app works great. Setup is easy, reporting is easy, and integration is easy. I had my first replays seconds after they sent the email. (5 stars)

It works well but I wish it was more customizable for how its displayed on my website.

couldn't able to download customer list

Love it, very easy implementation! Did email my customer database within the first hour.

Very happy with this app. works perfect. 10 out of 10