Reviews for Customer.guru Net Promoter NPS

The app works well - the UX for the customer is nice. Easily customisable. The reporting section is a bit hard to find (hidden in integrations) but lots of flexibility as CSV downloads. Think dashboard should show lifetime NPS as well as rolling 14 days. The monthly charge is expensive though for this kind of app

Great App, but expensive, if you would have a plan for $15 for 100 surveys, following a $25 plan for 300 surveys, then you will be the king of NPS for Shopify stores, but we already pay around $400 dlls a month for Freshdesk, Freshchat, Agorapulse, Review Apps, etc etc, and we have online 1 month. Please take in account all our comments. I hope you can offer a great deal for Shopify customers. Thanks

Not worth it for the price, not by a mile. They also don't let you post reviews that aren't positive, tried to post several times and now I'm actually having to be careful with my not positive wording to be able to review.

Awesome app! Would like to see it integrated with Facebook & Google reviews and be able to embed a slider of those reviews. Thanks!

Great app very pricey for small start-up business. Need a plan for under <1000, would love to continue to use it.

Tried several feedback apps, but most of the reviews receiving from Customer.guru!

Exellent service and very user friendly!

Just getting strated ...too early to review just yet

This is very useful and great for business. Love it. Thanks

Me gusta la forma tan sencilla de intergrar y además gratis

Ainda estou finalizando algumas configurações. Estou com altas expectativas!!

If you really want to validate your store and your service this is the best way to do it. One simple question with great power, delivered and automated by a great APP full of options.

Fabulous!! Great support, great app, total satisfaction!! Well done guys

This is an awesome FREE app that allows you to continuously track and monitor customer satisfaction. Set-up is EASY!

Great app and some real useful insights.

Toallmyblackgirls

2018-05-31

United Kingdom

Good app. You will get tons of reviews because of this! I had about 12 in my first week of using! Most reviews may be brief but atleast its something!

We are still very small (under 100 customers). We did get about a 10% feedback rate. What was nice was that when I ran the app I did get responses from my happy customers, which was a nice thing because we got a couple of new reviews for the site. At this point, it's not financially worthwhile to upgrade to the paid version but I would definitely consider it when the site is making enough to justify it! One thing I will say is that I had a technical request and it was resolved relatively quickly. So, thank you, Juraj.

Great app i absolutely love it

Just what we were looking for.

Rui Yong Hobby

2018-05-22

United States

great app! only thing is there is no way to deal with some bad review, sometimes people don't know what they do( we are hobby shop, customer purchased a model kit by themselves but turns out he has no skill to build the kit, then they give us bad review said much harder than what they expected, but that's not our problem), and sometimes some people just want to make your online store down, if we can easy to deal this kind of situation, I think all the website owner will love this app. So far, there is no such app can help store or online website to deal with this situation.

very good. useful for us. nps is a good metric

Small sample size, but greater insights.

Fantastic app for making sure you are doing everything you can to have happy customers. Highly recommend. Cotswoldhipster.com

I've installed the customer guru the moment I've opened the shop. I didn't know it's full potential until about 6 months into our existence. You can get a feedback not only from your online customers but also those that visit your shop in person. On top of that you can add their feedback onto your website following very clear and easy instructions (trust me I'M NOT an IT guru). The app sends questions to your customers, which you can edit. And if they don't respond they get a reminder (you can set this up as you wish). When you get the feedback back, you can see who was it from, what they bought which helps in establishing what to change and what you do right. Customer service excellent and easy. Highly recommended!!

Finally i found a Customers review app. Everybody try this app this is a very cool app :)))))))))))