Reviews for Custom Pricing: Wholesale B2B

Great customer service, very prompt replies! Tiff and Arcee have helped me numerous times and have always found a solution to my problems! Highly recommended!

These guys are top-notch! Custom coding, customer service, turnaround times were all fantastic! I highly recommend them to anyone considering wholesale content on their site.

Excellent back-up, thank you for your help in sorting out our problem, Steve

Theratek

2017-05-03

United States

Amazing support staff that gets the job quickly. The customer pricing app is great for our customers because we have a few different levels of pricing available.

Excellent customer service. These guys have it down to a science.

We love Bold Apps - they just work, and the support is great. The team at echic.com.au

BOLD apps always deliver what they're promising and the customer support is always very helpful. I would recommend their apps/services to anyone.

No only is the app great but their customer service is spectacular! I would highly recommend their apps to anyone! I loved working with Tiff :D She is the best!

Easy app to setup and use. Their customer service is top-notch. Mohit helped me out with any questions I had and was quick to respond. I would recommend this to anyone!

Love this app for my VIP membership pricing. Simple to use and user-friendly. I don't have much time for the technical things running a business and this app makes it easy for me to manage. Also the customer support is amazing and they have gone above and beyond in helping me out.

I LOVE the live chat! Great support getting started with this app! It is hard to find this level of customer support that is available so quickly! Greatly appreciated! So glad I found BOLD and this app!

I'm not sure how this app works for percentage discounts across your whole product line, but if you have multiple variants or want to achieve product specific pricing, don't waste your time with this app. Very cluttered and slow to use. This app adds variants to your products and will make a mess of your online store. Try Wholesale Pricing by Supple instead. Very happy with this app. https://apps.shopify.com/supple-wholesale

I have been trying to use this app for some time (I paid $500 extra for integrations with other Bold Apps). They keep making promises about how they will change the displayed prices etc. However, after waiting six months for the promised changes I give up. Bold wants your money but cannot follow through. I am out $500 plus countless hours and $50/month fee.

Idea Chic

2017-03-20

United States

With all Bold Apps you must really look close at possible issues. Bugs hurt your site and customer experience. You MUST get ALL code removed. They tell you you can just uninstall but issues remain. We have asked twice to have all liquid code removed and both times they said they did. In changing themes wholesale default pricing now shows up. It is crazy. Before registration button was gone with the loyalty app. Don't walk, run from this company. Bad software.

Developers forgot to disclose this on their Frontpage: --- THIS PRODUCT HAS BUGS --- --- BUY AT YOUR OWN RISK --- --- ALSO OUR SUPPORT SUCKS --- I have had this app for a few months now and been paying for the premium version. I also have multiple other bold apps. So I'm a good paying customer and they make good money from me every month. Unfortunately the support is always wishy washy. There is never a fix to a problem, always just work arounds that make everything more complicated. If you depend on proper inventory management then this app is simply a nightmare that will make you pull out your hair! Customers in my shop can purchase as "professionals" at discounted prices if they have been approved. However, every-time a professional buys on their account the stock changes completely arbitrarily. I would have 3 items left in stock and after the customer buys there would suddenly be -6. The numbers are always very random and always negative. This leads to many items being out of stock all the time, even though their is stock and it has lost me so much money. Customers see there is no stock, they leave the site and I lose the sale. With over 5000 items in my store it is impossible to check up on each item bought after every order to see if it hasn't gone from inventory of 2 to inventory of -11. My developer and I have opened dialogue with bold to fix this issue, but they were just talking around the point that the stock issue is noted in their READ ME docs and cannot be fixed. However, the issue is much more "buggy" than what they describe there. They have mentioned that there are innate limitations with the Shopify system and that’s what prevents the application from working correctly. However, it doesn’t seem that there is any effort on their part to work with the Shopify team to come to a satisfactory resolution, and I’m just expected to deal with this problem. So how can they charge any money (50 USD per month!) for an application they know will never work properly?!

This app does everything it's supposed to and more!! We're going to add additional apps from bold and look forward to the same great results!!

Excellent customer service. Tried installing myself but then opted for the install service. Was quick and efficient with excellent follow up. Recommended.

Bad support, could not reply to support emails - had to cancel my account before even using it once.

Bold provide the most amazing, personalised service - I'm really impressed and frankly a little blown away. Thanks Bold!

I'm giving the Bold App a 5-Star review. We've only had the app installed for a couple of days and our website has not officially launched as of yet (although all tests so far have shown smooth and full functionality so far), but I really wanted to write about Bold's service. We've been in conversation with the support team at Bold for the past week and the experience has been really really great. The download was easy and then we needed help with the coding process. The Bold Support Team was "on it" at our request. They gave us time-line specifics and have kept us "in-the-loop" every step of the way. If my staff had a question, we simply sent an email request and we literally had replies within the hour. So at the moment I/We cannot say enough good things about Bold, their pricing, and their process.

Mackeene

2017-03-08

France

Bad customer service, had to wait so long to get an answer that is not good answer and it's very complicated to know who you have to talk to. This app bugs with many things like Facebook shop if you have sizing variants. All prices are being visible by your Facebook followers !! It bugs also the filters app because it create for example ( small-retail, small-wholesale...) so you have many many filter unnecessary. It slow down the website, very much !! The hide tags is not clever, it would have been better to make a ( -show ) tag instead of -hide, and choosing not to be visible it's the native solution of Shopify, so the default visitor don't see anything and you avoid many tags for nothing. It double the inventory size because of the way it multiply the variants in order to the quantity of your type of pricing... It creates to much tags that is really not friendly user and not clean in the end if you want to have a simple preview of your tags. Well, I don't recommand that app if you us many apps like me.

Z Coil

2017-03-07

United States

Great App. I love the Bold apps - easy to use and very powerful.

Love it. Makes the lame feel pretty, I mean smart. Ha.

Great customer service, thanks Mo!

Fantastic App and great customer service.