Reviews for Custom Pricing: Wholesale B2B

We just love this app, and even more than that we love the amazing customer service that backs it up. Bold's dedicated staff will happily work with you to modify or customise code for you. And they'll stick with you until any issues are resolved - no matter how complex they are! In fact if you are under the pump and forget to continue with a ticket you've opened with them, Bold will touch base to see how you've gone with it. So they really want you to succeed! Full marks from us, thanks Bold.

Very easy to use and install. Today which is the 1st day of using, I covered the cost of the app. I hope my AOV gets better with this app.

I was offered a 3 month free trial to use this app with follow up emails and great response in the beginning and when my billing cycle came up I was charged the $29.99 on my credit card. I sent emails and to this day have not had a response. Its unfortunate that as these app companies get bigger we the customer seem to fall through the cracks of auto responders. As much as I would like to give a good reveiw on the product the lack of response when it comes to my money being taken is a no go for me.

Nov 29: I had questions about the setup, and Eric was a rock star! We had a phone conversation and he solved all my setup issues. Super customer service. Thank you Eric! Nov 22: Shawn was incredibly helpful today answering my million questions and he made recommendations that will save me hassle, time and money. Amazing customer service. Thank you so much Shawn! Then I spoke with Cody who also patiently answered all my questions about the Custom Pricing app. Great customer service all around!

As with BOLD's other apps, Custom Pricing is a great app with an incredible support team behind it. My onboarding specialist Abhijit is the hero of the day. He's super patient in walking me through all the features and provided suggestions where needed. We're going to use the app to differentiate between customers from different industries and can already foresee that we will benefit tremendously.

Great app for Wholesale customers. Customer service is excellent too - Peter was especially amazing, very patient and made sure everything was fully working for me - thanks again!

I installed the app while I was half awake. Things didn't immediately work as I'd hoped. Jumped on the live chat support and Brenden was my MVP and offered solid emotional support which was everything, because we all know tech issues are never fun. Got the problem in under 5min and now all is right with the world.

I have used this app for a few years now to cover our wholesalers so they can log in and order online. It has worked great with no glitches and is easy to use. Definitely recommend!

Rony was super helpful and friendly! Always nice to chat with nice chat reps. Bold really has the support thing down which is like 80% of the problem on all of these other apps. Love Bold, and works perfectly!

This app is wonderful. For wholesale, each of our clients gets a specific discount per product or manufacturer and this app lets us tag each client we have with a specific tag and set discounts across the board, which can be different for all clients or the same! LOVE IT and SO worth the money! Great job, Bold team!!!

Wonderful, and exactly what I needed for my wholesale customers. I like that I can select some products/collections as wholesale available while others no. Hiding products from customers, even better especially for my subscriber specials I like to do! Thanks Bold Apps, you make amazing apps for all of us to enjoy. Now to advertise the heck out of my new wholesale feature! Customer service is on point as well.

Nir and Param helped me with all of my problems and questions. Easily the best on the support team!

Have not used the app yet as it required manual installation -- But Cody was very helpful in making sure it will be taken care of quickly! Thanks again :)

I used the Bold app to setup some special pricing for bulk customers. Initially had a little trouble getting off the ground but support, specifically Guri and Zach, were both very helpful in helping us figure everything out. App works great now.

Solo Noir for Men

2018-11-20

United States

We've worked with this app with several of our clients and it works wonders. It's very flexible and easy to use to be able to create price levels for different products. And with the help of Steve Nelson from the Bold team, we've been able to get the most out of it. Totally recommended! - Carlos Zappien

Nir you are very helpful! Quantity Breaks is great! I recomend for all dropshippers who are looking to expand thier business online.

Thank you so much for this app i'm using it and it is helpful. i like it. and i recommend it for sure.

We have used this app for a few years and rely on it heavily to sell the same products to different groups of people. When it works, it works great. But there have been more and more hangups and code changes that throw everything off... often times for much longer than we'd like. The rock solid faith we used to have in "set it and forget it" is wavering, and now it's more like "cross your fingers everything works" on our really important days. More attentions should be paid to supporting subscription products like this, and informing support staff of EXACTLY what is going on. Communication via support tickets is often met with, "let me put you in touch with an App Specialist and they'll get back to you when they have more info." That's not what I want to hear after I send an email to 20,000 people at midnight and the products on my website are randomly showing any one of five different retail prices.

The specialist who helped me was the BEST! Esha, helped me every step of the way. Page listing looks awesome! Thank you!

The support staff for this app is amazing! They answered all of my questions and resolved any issues I was having immediately. This app is working exactly the way I wanted it to!

We use this app to give different pricing whether to our Executive team, our wholesale accounts, our early supporters, and even our preferred customers. Once the discounts are set, the varied prices appear magically!

This change is terrible. It is not functional and it takes me 3x more time to make the changes I need to my customers detailed pricing.

Extremely complicated and I could not get it to do what I needed it to do. It probably wouldn't be so complicated if they had useful support articles, or an explanation somewhere of how the app works! The support articles seem to be out of date, at least for the interface I was looking at. What is a CSP? Why does NOTHING happen when I create a price group? How does install really work? I'm a technical person, but I wrangled with this app for way longer than I expected to. Big waste of time for me. But it might be great for some people who can get it working.

11/5/2018 Update: I received a call from Harry, Lead at Bold Commerce, on 11/30/2018. He explained that the support team member who worked on the installation of the app on my site's theme had a day off -- so it was unfortunate that they had missed my emails after the installation. Harry apologized profusely, was very supportive and truly committed to setting things right--no matter what resources it would take. We had discussed, in length, several options on the best resolution options. And at the end of the day, the issue was resolved. Harry also personally reassured me that they will take all lessons-learned from the whole experience in making the app better! (So I'm glad that things took a positive turn after all! :) Harry was a great listener, the kind of leader that I can trust, and I do believe that their company is fortunate to have his integrity and dedication to their customers. Thank you, Harry! All the Best! Sincerely, Jocelyn ------------------------------------------- 10/2018 Initial Review: The install and customization by this app has severely impacted my site (it made it crash and made my navigation menu fail) And after following up with your support team, I haven't heard back any response. Both shopify support and theme support have isolated the problem caused by Bold App's customization. Here is their latest response: The issue appears to be caused by the Bold app code which has been installed on your store, affecting both your product and collection pages. It appears to be most severe (the pages which completely fail to load) on products which have very large numbers of variants... I have confirmed this doesn't happen in our theme as provided on your store. If you've recently had a developer working on your store, I'd recommend speaking with them concerning the changes, otherwise if you reach out to Bold they will hopefully be able to advise further: https://apps.shopify.com/partners/shappify I have removed the Bold app from my site, and hoping that will fix the issue (I'm still reaching out to the theme and shopify suppor teams for further assistance to resolve my issue as we speak) To Bold app support: Please be very careful when you are customizing code on behalf of your customers. And also you really need to perform end-to-end tests to prevent this from happening for your customers. It's a big headache and costly to repair. Thank you for listening.

This app is perfect And also the support of the support team members Nir and Hoang is great :) and one member Charles's support is also awesome Charles responded me for our store ASAP and his support is very quick and great I recommend this app because the both of this app and support is perfect Thank you for your support