Reviews for Chatra — Live Chat & Chatbot

Great app and works very well so far! Far superior to my old chat service!

Simple but really effective and properly working app. For us as a small company we use the free version but that works very well for us. See it live on: www.hussh-cradles.com. Well done Chatra!

Friendly and simple... i highly recommended this app!

Codegearthemes

2017-12-13

Nepal

Highly Recommended App. Work very well.

Amazing app, thank you!!! Easy to use, friendly and let me know what the customer interested on the site. Good service!

I absolutely love Chatra! It is an affordable option for live chat, and once you learn all it's potential, it's incredibly useful. I would say our conversions have doubled since installing this - being able to answer questions while people are on the site helps seal the deal. :) Plus, Chatra integrates with the Apple Watch!

Work very well. Don't have to pay extra for more than 1 store. Advanced featured are very nice too.

Love the app. Works amazing. Great way to help my customers

Thank you, This app is amazing and its working so well! Highly recommend this app! Check it out in action here! https://silverlots.com

Such a brilliant app! Chatra allows you to view your customers in real time and communicate with them directly. Can highly recommend for other small businesses.

Neat and functional. It really does all you want from it and works great both online and offline. Thank you!

Fantastic application, would highly recommend for all companies looking to up there customer service experience!

This app is amazing. I can't tell you how awesome and insightful it has been to have the ability to track each visitor as they come to our site! IN REAL TIME. Yes i know google analytics does this as well, however! Chatra actually alerts you when someone is on your site! It gives location, and how they were referred to your website ie, google, pinterest, instagram, facebook, bing.. you name it. But most importantly, customers can get answers to their questions immediately. We are solely an online store, so for us, our customer service better be top notch! Thanks to this app, it is:)

We've used the app for about a year now and up until about a month ago it worked great. Lately the app has been very buggy. It will randomly crash and you will need to reopen and login. The app is also recognizing customers on the site about 30-60 seconds after they have actually joined the site which is going to throw off any timed triggers you have set. We have dealt with that but today the app is running so slow that customer chats are taking MINUTES to come through to us. Our responses are even showing as "not seen" even though the customer is responding to them. This is a huge issue because customers expect quick responses and unfortunately has resulted in loss sales for us. For $19/month for 1 user these types of issues should not be happening. Anytime you contact support they can't offer a fix. My recommendation is to try a different app first.

I have been looking for the perfect chat application for a while. None of them was perfect and some were quite expensive for their available features. I tried Olark, Tidio, Messenger, Drift and finally stopped on Chatra... Why I switched from Drift to Chatra? Drift does have a great look and great features, but their pricing was way off compared to Chatra... And Chatra also offered a lot more features out of the box for a quarter of the price. Having access to live users, segments, HelpScout Integration, were some of the basics I was looking for. And Chatra delivered. Their onboarding was also very friendly and they gave me all of the answers I was looking for... Like how to customise the chat button with my own face! Another very nice feature is the ability to edit a comment after it's posted (so you don't look like a second grader when writing to your customers). And, one feature I didn'T realise I would like was the "see what the customer is writing" feature... Wow! How nice is this to be able to start searching or writing a reply to your customer even before they post! Overall, this app really made the cut for me. I've been using it on my phone and on desktop for the past 2-3 months and it's been great! UPDATE: After using the app for more than 8 months, I did get into a few frustrating bugs using their mobile app (which is actually a web app). It's sometimes frustrating to try to make a correction on the small writing space. The app will sometimes become unresponsive and it keeps me from responding to a client on time. It's still a great app but I did find another one that is half the size of Chatra and should help shave another 150kb on my page weight.

Chatra serves our purpose really well. We really love that we can edit our messages after sending them.

Caroline Ashwood

2017-09-18

United Kingdom

Simply brilliant. Easy to set up and really works. I love that you can see what the user is typing before they press send so that you can prepare your response. Brilliant feature that allows you to see who is online and what page they are on so you can start a chat.

The product has amazing potential, but the SW is not fully functional and has quite a few glitches that are confusing or upsetting customers. IE - the programmed triggers don't adhere to the master business hour schedule and often times I get chat messages from my other agents. Also, the desktop and mobile do not communicate properly. IE - you have to be logged onto both at a time, which makes a lot of system delays and overkill on having too many agents on one call. Good plans, smart company, but the software is not ready for a large business with a lot of traffic.

We had to select from different developers, and we chose Chatra, it works very well with our requirements, especially since English is not our first language, it is very ease to edit, or simply use it as is. Thanks to the whole team and looking forward to utilize your apps in our store.

I never thought how useful could be this app and Im so happy to get it! I being closing more sales via chatra than email as the quick response is amazing for our customers. We are so happy with this and we really recommend it. It helps a lot that you can install it on your phone so you dont miss anything!

We've been using Chatra for aaaaages and it is easy to install and even easier to use. The app is great as well, as it means we can be available to our customers no matter where we are. This is an effective app that has heaps of free functions and even more once you shift onto a paid plan. Thanks Chatra! <3

Can we have the option to give a sixth star, please? Nuff said!

This App is awesome, I was looking for the perfect way to communicate with my costumers in real time and this was by far the best.

Chatra is super easy to use and really helpful! Service is quick and everyone is nice!

I have used many, so far this is 1 of the best.