Reviews for Bundle Builder: Gift Boxes

This is an amazing app!! Our costumers love it because it's a new way to buy!! The support team is also incredible!! They have helped me everytime i needed it.

LOVE LOVE LOVE THIS APP! We use it to build a sample box and the team (Jalal) even helped adapt to app to our needs! HERO!

I have used this app for my client and the app is great. Support persons are also helpful. I have used the support for the issue coming in my website and the support helped me in that

App is working fine and is a great add from my website . Initially I had some problems but the support team help me figure it out the problem.

We've been using the app for over a year now and it's been really good. We haven't had any problems with it and Jalal was great at helping me edit the builder.

AMAZING! This app is exactly what we needed for our small business, and customer service is exceptional

This is the app we've been waiting for. streamlines the buying experience for a customer and i've already seen sales increase by an average of 20% each purchase. It's been a week. Fantastic.

This app is both customer and merchant friendly in ease of use. The support team is really amazing - I've had a couple difficulties with my builders and the team has been committed on multiple occasions to troubleshooting and walking me through options that are most applicable and beneficial to my store.

I tested 3 'build your box 'type apps and this is by far the best. I was able to set up the box very fast and easily, it has many more options than other apps and it allows you to use multiple SKU bundle without having to change anything in your theme. Also their support team was very prompt and helpful when i needed help. The only minus i can see so far is that the app doesn't have a report section, that would make a nice addition.

Had a couple of issues setting up the shop and some feature requests - Lauralynn was super helpful in resolving them and I look forward to how the app develops over the next few months!

As a much needed update: Support reached out to me and informed me why my emails went unanswered. Lauralynn offered to set up a video chat where I was allowed to address any concerns and/or goals I wanted to achieve with the app and she was super transparent and 100% helpful! Her team was even able to go behind the scenes to complete a custom enhancement I really wanted to add. ————————— Initial Review: App is good but needed some help with the layout and structure -- customer service is unresponsive, even after multiple follow-ups :/

I am very disappointed with not only this APP but the service I have been receiving (or not receiving) from their support team. I have emailed countless times over the past few days about an issue that came up while creating my builder. Essentially all the work I put into the builder got deleted not once, but twice. I emailed the support team and they replied with "we will get back to you shortly". I have yet to receive a reply about what exactly happened and how I can fix it. Considering how many of us creating a builder for our websites are typically on a time-crunch trying to get it done before a deadline, replies from the support team should be a lot quicker. Also, not having a contact number makes things very difficult when you have an urgent matter. I decided to create a third builder for my site since I was not getting a reply back. I finished the builder and now another issue has come up. Now when a client tries to create a gift box going through the steps I have outlined, they cannot click on the next step and have it pop up, they have to scroll all the way down to see the next step. This was not happening before. I have again emailed countless times today and I have yet to receive a response. I find this situation extremely unprofessional considering certain issues that come up with the app can only be fixed by contacting support, so there is nothing we can do other than wait.

Awesome app and customer service!! The only one in the entire app store which functions the way we needed it. The team did every customization to make it fit to my custom theme and nothing was too much to ask :) Definitely an app we will keep for a long time!

I had some issues with the app displaying funny at first, so I contacted support and they were so quick to respond and solved the issues no problem! Would definitely recommend the app.

RAPSCALLION_SODA

2021-12-01

United Kingdom

Really easy to set up and the customer service is great. Super helpful and even took on my suggestions when i gave it to them.

Editing my previous message. Lauralynn went above and beyond to help me find solutions to the issues I was dealing with on the app. There are some glitches with the app but having someone from customer service get on a video call with me and talk through my problems and actively make notes about fixes for the app in the future is super impressive and very much appreciated. At the end of the day, the app accomplishes almost everything I need it to and it looks like more features will be rolling out to make it even better soon!

FROG SAC

2021-11-30

United States

I use this app for both custom and preset gift box bundles in my store. So far it has been working great. Customer service is amazing, and even offered to do a 1 on 1 zoom call to share screens and walk me through every detail. They are constantly working to make improvements to the app and make it even better on both the front and back ends. Would highly recommend!

Very useful app :) The team were very supportive since they immediately made a call to help us with all faced issues. Really appreciated support

At first we had some troubles with the app. The team got in touch inmediatly was very responsive and helpfull. So helpfull that We decided to give the app a second chance. 5 stars for customer service so far! We will see if the tech works on our next big sale.

Love this app, very easy to set up! If you do get stuck, Andrew from Box Builder is available to help all the time - so stress free!

Offers a sleek user experience allowing your customers to build custom gift sets. Had some additional tech requirements and the response was fast and helpful.

Does the job and cheaper than other apps out there. It would be great if there is an auto update of products when a new product is added (in the Bulk Builder).

EXCELLENT addition app to my store, this was exactly what i was looking for. The support team is amazing! They helped you with any question you have and explained step by step how to implemented or solve the issue. I’m so happy we have this app to our store. Highly recommend it!!

4 stars for the product and an extra star for the outstanding service! The product itself is highly customisable and removes the need for a lot of custom code. The support is exceptional. Highly recommended

Love the Box Builder interface on our website - very clean and a great user experience. Plus, Customer Support is fantastic! The team is incredibly responsive, making set-up and troubleshooting a breeze!