Reviews for BON: Loyalty Rewards Referrals

Customer service is awsome, actually Cara from Customer Service! The program is wonderful I check out at least 20 different and this one has it all! You will not regret it, I think this one is the best there is! Hello stopa.rs, Thank you so much for taking the time to leave us such a wonderful 5-star review!
 If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

Highly recommend! Since we started using this app, the CS team (Hazel, Sophie, Cara, Tracy, Maxxie, Elliot, Anna, Chelsea, etc.) and the Development team have provided timely support whenever needed. They consistently update the app with new features, which greatly assists merchants in managing their businesses and customer relationships more effectively. The user interface is clear and easy to navigate, making it user-friendly. The pricing is reasonable, and the overall service is excellent! Hello METZ Luxury Tea Hong Kong, Thank you so much for taking the time to leave us such a wonderful 5-star review!
 If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

I really love the app so far but mostly the help and support from Hazel, she has been dedicated to help me from A to Z for a smooth and easy integration. I am really happy with the app features and exceptional support. Hello Bex Beauty, Thank you so much for taking the time to leave us such a wonderful 5-star review!
 If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

Pretty straightforward to set up. I ended up having to go for a paid plan because it had far more customisable options. The queries I had setting it up were dealt with very quickly and professionally. I would recommend and hopefully it will be a successful reward and loyalty app for my store. Hello The Little Pet Biscuit Company, Thank you so much for taking the time to leave us such a wonderful 5-star review!
 If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

Excellent app and value Hello The Natural Health Market, Thank you so much for taking the time to leave us such a wonderful 5-star review!
 If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

Maxxie and the team have been helpful and efficient throughout our journey with the program. They have assisted with implementing customised features and are quick to provide solutions. Thank you for always taking the time to provide considered and thoughtful replies to our questions! Hello The Paper Bunny, Thank you so much for taking the time to leave us such a wonderful 5-star review!
 If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

We have been using the BON Loyalty rewards app for some time now and are absolutely delighted! Setting up the app was child's play and the dashboard is very clearly laid out. We particularly like the fact that the layout can be customised, which allows us to adapt the app perfectly to our needs. One outstanding feature is the support for multiple languages. As we have an international target group, this was a crucial point for us. All texts can be easily translated, which makes it extremely easy to use for our customers worldwide. The integrations are also worth mentioning. The integration of our customer review app was easy to install and works perfectly. We were always able to rely on the quick and helpful support of the support and development team for various adjustments and clarifications, especially from Hazel, who gave us great support with a lot of patience and commitment. Many thanks at this point for the great service! All in all, we can highly recommend BON Loyalty. A top app with outstanding support and great features for internationally active companies. Hello Jollyknits, Thank you so much for taking the time to leave us such a wonderful 5-star review!
 If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

The minimum stars I give is 3. We tried this for a month. Customers earned 2700 points which could be a lot or a little. Its $2700 worth of points that could have been redeemed and nobody did it. $2700 worth of free stuff that we tried to give away and nobody did it. Besides the points that I redeemed in testing we had 1 customer that seemed to understand the app. Just 1. I see that there are people using it and if that is the case I am happy that its working for some people. Most of my customers are men. I think this may work better for female customers that are more driven by rewards programs that seem to come with clothing and shoes. DSW comes to mind. We invested a mountain of time into this app and it overall was a disaster. We don't feel like nobody spent more for rewards. Customers found it so hard to use that it wasn't worth the effort for them. Nice people at the app though. Dear QDD, We're truly sorry to hear that the loyalty program hasn’t been as effective for your business as you’d hoped. Looking at your installation date, February 20th, and your review on March 2nd, you've had BON for just 10 days. We totally understand that getting a loyalty program up and running takes time, and in most cases, customers need at least a few weeks to notice and engage with it. Our support team has been actively assisting you to get familiar with BON, and we truly appreciate your efforts so far. However, beyond setting up the program, an important part of success is making sure your customers know about it and feel excited to join. For that reason, merchants who actively promote their program usually see much better engagement. To support you further, we’ve put together a personalized improvement plan for your store with practical steps to help you get the best results. We’ve sent it to your email. Feel free to check it out and let us know if you need any help implementing it! Please know that we're always here for you and would love to see your loyalty program thrive.

So far so good :) Hello Nutri.se, Thank you so much for taking the time to leave us such a wonderful 5-star review!
 If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

Great app with a great team behind it. Extra requests are also dealt with very quickly. The support is great and fast. A clear recommendation. Hello MNSTRY, Thank you so much for taking the time to leave us such a wonderful 5-star review!
 If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

Great service! Hello NicoCeccoRings, Thank you so much for taking the time to leave us such a wonderful 5-star review!
 If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

The customer support is really great. Maxxie is extremely friendly and puts her heart and soul into helping her customers! Hello Pet Printed, Thank you so much for taking the time to leave us such a wonderful 5-star review!
 If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

We are new to BON loyalty, but the experience with BON, Cara and her team has been nothing short of OUTSTANDING. We look forward to this program improving our customer experience and retention! Hello Replay Sports Cards, Thank you so much for taking the time to leave us such a wonderful 5-star review!
 If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

Features and functionality are fantastic. Integration both in-store (POS) and online are seamless and customizable. Pricing is very reasonable and customer support is some of the best I've encountered for a Shopify app partner. The difference between BON Loyalty and our previous rewards program is night and day. 5/5, definitely recommend! Hello Paper and Grace, Thank you so much for taking the time to leave us such a wonderful 5-star review!
 If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

Cara ist ein absoluter Traum. Danke für diesen wunderbaren Service. Hallo ROUGH., Vielen Dank, dass Sie sich die Zeit genommen haben, uns eine so wunderbare 5-Sterne-Bewertung zu hinterlassen! Falls Sie Unterstützung benötigen oder Fragen haben, zögern Sie nicht, uns zu kontaktieren. Sie können direkt über unsere Website mit uns chatten oder uns eine E-Mail an help@bonloyalty.com senden. Wir sind jederzeit für Sie da!

L'application fait exactement ce qu'elle promet, à un prix très abordable. Mention spéciale au service client très facilitant, notamment Hazel, Courtney et Mia ! Bonjour SteamOne, Un immense merci d'avoir pris le temps de nous laisser un si merveilleux avis 5 étoiles ! Si vous avez besoin d'aide ou si vous avez des questions, n'hésitez pas à nous contacter. Vous pouvez discuter avec nous directement sur notre site web ou nous envoyer un e-mail à help@bonloyalty.com. Nous sommes là pour vous aider de toutes les manières possibles!

El servicio de soporte es muy rápido y eficiente. Especialmente Kaylinn estuvo muy dispuesta a resolver nuestras incidencias! Recomendable 100%! Hola Natursenior, ¡Muchísimas gracias por tomarse el tiempo de dejarnos una maravillosa reseña de 5 estrellas! Si alguna vez necesita ayuda o tiene alguna pregunta, no dude en contactarnos. Puede chatear con nosotros directamente a través de nuestro sitio web o enviarnos un correo electrónico a help@bonloyalty.com. ¡Estamos aquí para ayudar en todo lo que podamos!

Toujours réponse à nos questions, le programme est facile à utiliser pour nous et pour les clients en ligne. Merci à Mia pour son aide avec la navigation de l'application. Bonjour Boutique Döggo, Un immense merci d'avoir pris le temps de nous laisser un si merveilleux avis 5 étoiles ! Si vous avez besoin d'aide ou si vous avez des questions, n'hésitez pas à nous contacter. Vous pouvez discuter avec nous directement sur notre site web ou nous envoyer un e-mail à help@bonloyalty.com. Nous sommes là pour vous aider de toutes les manières possibles!

Great app with an intuitive interface and smooth performance! Huge thanks to Courtney for her amazing support—super helpful and professional! Hello אלכסנדר, Thank you so much for taking the time to leave us such a wonderful 5-star review!
 If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

I am very happy with the Bon Loyalty program! The system is not only user-friendly and efficient, but the customer support is also outstanding. A special thanks to Hazel, who quickly responded to my issues and provided professional assistance. The fast and friendly communication made me trust this program even more. I highly recommend it to anyone looking for a high-quality loyalty program with exceptional customer service! ✨ Hello amby.lt, Thank you so much for taking the time to leave us such a wonderful 5-star review!
 If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

I had an extremely disappointing experience with BON's review app. I initially signed up to test their service but quickly realized it was not suitable for my business. Unfortunately, their ridiculously short 3-day trial was not enough time to properly evaluate the app, and I mistakenly overlooked the trial expiration. The moment the trial ended, I was automatically charged, without any clear refund policy in place. When I reached out to BON's support team to explain the situation and request a refund, they flat-out refused—even though I never actually used the service beyond the trial. Instead of showing any understanding or flexibility, they just gave me a copy-paste explanation about Shopify handling charges and pushed a "special offer" as if I was still interested in using their app. This is a terrible way to treat customers, especially for an app that should be building trust and credibility. A good company would stand by their service and offer a refund if a customer finds the product unsuitable. Instead, BON chooses to trap users with a barely-there trial period and then refuses to accommodate reasonable refund requests. If you're considering this app, beware of their predatory billing practices. There are plenty of better review apps out there with fairer policies and better customer service. Stay away unless you want to risk being charged for something you don’t want! ❌ Hi Linenly, First and foremost, we deeply apologize for the frustration this experience has caused you. This was never our intention, and we’re truly sorry for any inconvenience. Please allow us to clarify the solutions offered in our previous message was our goal to ensure you didn’t miss any features that might be helpful or to see if we could offer suggestions to make the app work for your business - in case you were still interested. However, we completely understand if this wasn’t the right solution for you, and we regret not hearing back from you to explore other options. Please know that we never intended to impose any solution that didn’t meet your needs. We kindly asked for your opinion at the end of the previous email to work with you on finding a resolution that does if you were not satisfied with the offered one. That said, we've urgently emailed you our solution for this matter and truly hope you will check it. Thank you so much for giving us the opportunity to make things right. 🙏🏼 We're looking forward to hearing from you.

Support has been great - I turned on before my customers were imported which maxed out my account. They quickly reset my account due to the migration of customers. Cara was great! I needed a few more days in my trial to be able to check out the features longer. Hello RunnersWorld Tulsa, Thank you so much for taking the time to leave us such a wonderful 5-star review!
 If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

１年ほど使っています。導入当時からバグや不具合でトラブルが多かったのですが、他に似たようなアプリがないため導入しました。 1年経っても運営に致命的な不具合などが続いています。 一度導入すると移行なども容易ではないので、おすすめしません。 ・ランク別の顧客セグメントはshopify側に反映されないため、その内容を毎月レポートで送ってくれるというが、リマインドしなければ送ってこない ・送ってくるデータの形式も違うことがあるし、ランクが間違っていることもあり、毎回手動で確認している ・shopify退会済みで個人情報を削除した顧客(ダミーアドレスになっている)がデータが紛れている ・shopifyで個人データ削除ずみのはずなのにポイントメールを送ってる こんにちは、てんのしごと道具店様, フィードバックをお寄せいただき、誠にありがとうございます。また、ご指摘いただいた点についてご不便をおかけしましたことを、心よりお詫び申し上げます。 お客様のご意見は私たちにとって非常に貴重であり、真摯に受け止めております。ご連絡をいただき次第、すぐにメールにて対応させていただきました。また、ここ数日間にわたりご協力いただき、当アプリの改善の機会をくださったことに深く感謝いたします。これにより、お客様をはじめとする大切な加盟店様へ、より良いサービスを提供できるよう努めてまいります。 今後の進捗についても随時ご報告いたしますので、引き続きどうぞよろしくお願いいたします。私たちは、お客様に最高の体験をお届けできるよう、全力で取り組んでまいります。 改めまして、継続的なご支援とご信頼に心より感謝申し上げます。

Awesome app and great support from Hazel. Fully recommended! Hello Behemoth Webstore Worldwide, Thank you so much for taking the time to leave us such a wonderful 5-star review!
 If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!

Hello NSI Nails, Thank you so much for taking the time to leave us such a wonderful 5-star review!
 If you ever need any assistance or have any questions, please don't hesitate to reach out to us. You can chat with us directly through our website or email us at help@bonloyalty.com. We're here to help in any way we can!