Reviews for BOGOS.io Free Gift Buy X Get Y

The support is great despite the major time difference. They set up a test deal and got me all set up for my sale this coming Friday! Halfpintnaturals.com

Awsome to get discount and gift

Supakitco

2017-11-24

United Kingdom

I have to say I have been pretty blown away with the level of customer support on this app, and the amount of customisation / control that is possible. Nicolas, John and the team have offered me pretty much 24/7 support over the last few days in setting the app up on my two shopify stores, in the run up to Black Friday. I've been able to create a buy-one-get-one-free offer that tracks with my store's inventory, handles multiple variations on those products with ease, and maxes out at three free products per customer. Every time I've thought 'Oh I wish I could make the app do X or Y' I've found a button in the settings that allows me to control it. Very happy indeed.

THE BEST APP FOR FREE GIFTS!! Great customer service, they install everything you need and modify the code for you in just a few hours, they help you with everything. The gifts appear in the cart and you select the items and rules. Works perfectly!

***Update*** Just when you thought it couldn't get any worse... After 3 days of this app throwing errors and giving away free products, bum code being installed multiple times, generally destroying our store and us banging our heads against their support staff in vain attempts to get get thing fixed we told Secomapp to uninstall CAREFULLY. Guess what - they screwed that up too!! - we are now getting liquid errors and our store is broken. Save your Sanity, save your business DO NOT GO NEAR THIS COMPANY they are cowboys. Astounded that companies like this get to provide apps for businesses that are actually trading. Shopify, you need to vet your App suppliers much better. ** UPDATE* OMG Developer was sent screen shots of issues for the 7th time - yes, 7th time - still no joy, unbelievable. About to stick head in oven. DO NOT Install this APP! Experience has been an absolute nightmare, communications with the developer have been repeated 5 times now and still the app is not working correctly. After spending days tying to get this up and working correctly the developer left a test free gift on last night - my customers bought heaps of free product presented buy the faulty app. Still not fixed and our store is showing free variants still. During install (the second time) poor / broken code saw our store throwing random pricing errors for a day. Questions the developer multiple times and still do not have an answer. Our in house developer has been mopping up after this app for two days Communication is a nightmare The repeated back and forth is unbelievable - I am loosing the will to live. Do no touch this app with a barge pole.

Super quick response to questions and they helped me with every request I had. You wont get better customer support.

We had a promotion where there was a minimum spend on a particular collection/category and a FREE product was given. I trialled about 8 different apps and not one could do what I needed it to. I contacted Secomapp App with my issue and they actioned this for me within 2 hours. AMAZING, AMAZING, AMAZING SERVICE. I HIGHLY RECOMMEND THIS APP!

Love this app! Just what I was looking for! The only thing I've learned is not to have too many sales running at once. They overlap each other. For example-buy 3 shirts get 1 shirt free and buy 1 ring get 1 ring free:when you click on the ring it will say "buy 3 get one free". But simple solution-one sale at a time.

These guys are very responsive and are great at assisting you with your site's individual needs!

Eloisebeauty

2017-11-21

United Kingdom

Really Nice, The customer service is amazing, Brian Lee was my operator and he helped us in any aspect, really fast and professional I really recommend this extension

Great! Kindly support and easy use !!

Secomapp's support team are the most helpful and fantastic team! They responded to all our queries promptly and assisted us through all the steps of set up. The best part is we are now using the Free Gift app on both our stores and it works perfectly and is very easy to use! I would highly recommend the Free Gift app to anyone!

So they add another promotion code on the cart to input the code and then there is ANOTHER one at checkout both do not accept the same discounts only one works for secomapp and one works for shopify. It is very confusing for customers to have two places to put promotions. It doesn't work easily. The people working in their customer service are rude and foreign. The customer service does not get back to you quickly. All this app did for me was cause me a huge headache. Save yourself the headache and get an app that actually works and is recommended by shopify! I called and spoke to a shopify rep and he recommended automatic discount app and it works with shopify so you don't have two different promotion codes in two different pages.

Exactly what my site needed. Great App.

Great app! Easy too use with great CS!

really helpful staff and awesome app if you're giving away free gifts! not to mention its free too :D

Great customer support. Brian and Lea usually respond in less than 24hrs.

Very helpful support that helped me with everything. Very much recommend!

The app is the only one that allows you to have full control on the display of the free gifts on product pages and seamlessly add to basket dependent on whatever conditions of purchase you set. Support and modification since to tweak the app has been quick, professional and successful. Recommend!

Great app! we have been using on our store and it gives us great flexibility with the promotions we wish to run. Support has been incredible, always helping with any questions we have and ensuring our promo runs smoothly.

Eflow Nutrition

2017-10-14

United States

Works okay, kind of limited features and you need their tech support to help adjust the settings for things that should be built in and easy to adjust. However it might be the best current app of it's kind...

great app, easy to use, and great speedy support!

The Green Beauty Concept

2017-10-11

Portugal

The app is really good, and does everything we need for our store. But the best is the support. The support team helped us install the app correctly, and they've responded quickly to every question and request we've had. I only wished that there was a way not to accumulate gifts and discounts codes, but apparently Shopify doesn't let third party apps manage the discount codes... Other that that, it's perfect!

The developers have been terrible. They pulled my most important item from my site and were completely incapable of getting this app to function properly on my website. They spent over a week leading me on that they could fix this and my item is still not on my site. Be careful with them. you never know what you will get and giving them access to your site opens you up to their mistakes.

I signed up for a free trial, and tried a small gift with purchase promotion. The app stopped working after a few hours of my sending out an email campaign, coincidentally, after installing the app, we received several phone calls that our website was not working, and when I contacted support, there was no response. Needless to say, we deleted the app and will not be continuing.