Reviews for BOGOS.io Free Gift Buy X Get Y

Great app! The customer service is really exceptional. They helped take care of all issues i had on time. 100% recommend

The Detox Market

2023-03-24

United States

This app is working really well for our store. Support is really fast to reply, David and Brian fixed our issue in no time.

This is one of my favorite apps and I'm optimistic it would help us drive more sales. The support team is great as well.

BIBA LOS ANGELES

2023-03-22

United States

David was incredible! He was super helpful and knowledgeable and fixed my issue on the spot. I was having trouble setting up a GWP with 2 gifts and he took over and made all the corrections right away so it worked just how we wanted. He also sent screenshots of what he did with explanations so I can execute myself next time. This is not the first time I needed help and they have consistently taken great care of us. They are super professional and have great follow through.

One of the Best App on the Shopify Store. Super Fast Support. Guys are amazing as they have developed a super app.

The app is not only amazing but the team is unbelievable. I wanted a few things that I wasn’t able to achieve with the standard integration they had. After getting in touch with them via the live chat they asked me what I was looking to achieve and went straight to work. After several revisions due to my OCD they had my offer exactly how I envisioned it. All I can say is that I'm super impressed by the support and the culture they seem to have as a company. 5 Stars from me 100% ⭐️⭐️ ⭐️ ⭐️ ⭐️

Great app that works perfectly as intended on our highly customized website. Even better, this development crew worked quickly and effectively to ensure the app was working perfectly before a large promotion on our behalf.

Great support, really fast and quality answears:)) This app helped us with some issues Shopify couldnt. .

App works pretty good! We tested a lot of stuff before and it always was a pain. Since we have BOGOS we run minor promotions all the time. Like: get a free Towel, if you buy for more than 40€. Best of all is the support team. It might be, that you need to reconfigure some code on your theme. But this is no problem at all. The team is super responsive and helps you solve any kind of problem.

Super speedy response/help with support! Have had nothing but a great experience with this app! :) Would recommend!

This app answers all of our problems regarding the campaign and promos. It is easy to manage and the customer service is so professional.

Super simple app, very easy to use and set up offers quickly. Have not had any major issues with other site functionalities. The support team has been available every step of the way - even during the trial period - Anne, Louis and Chica were amazing and super helpful in answering all of my questions.

Had a small issue with the setup and the team was able to get to fixed immediately. Shout out to Anne and Louis that assisted with service recovery. Appreciate it! - Janice

Great customer service, fast response and app works well on website, made our promotion really easy :)

Very good service, good support and very good attention, I had a problem with the publications, but they managed to help me and advise me without hassle and with very good patience.

It wasn't possible to do what i needed but the experience with Customer Support has been great, they've helped me a lot and they've been really nice and gentle :)

They have been helping me with everything and they do a great job. Highly recommended App! Tt increases your sales a lot! Thank you!

Super app! Gemakkelijk gifts aan te maken. Vriendelijke en behulpzame customer service. Ze reageren snel.

I am amazed by the app features and more specifically support team are really great. In our new theme, we want fee gift to be added in the side cart via AJAX and they fixed in no time. Especially thank you Anne and Brian.

I used this app as part of a giveaway campaign. I wanted to give a free book to customers who placed orders over $50, but did not win the giveaway prize. I also wanted the free gift to auto-populate in a customer's checkout when their order exceeded the minimum spend to make it easy for them. Shopify's BOGO option did not support this and I was recommended to try this app. So what's GOOD: the app can't provide a discount code for you to give to customers, which was my preference, but it can create a special link for you to send out. This worked well and customers found this easy to use. So what's BAD: if a customer removes items from their cart reducing the order value to less than your offer's minimum spend the app does NOT remove the free gift from the customer's checkout. This includes when customers remove all the products in their cart, reducing their order to $0. I had one customer send through an order with just the free book on! It gets worse: despite the offer passing its end date and me UNINSTALLING the app on my site, a customer has just now put through an order with the free book gift listed as part of their order (the order is also for $25, under the $50 offer minimum spend threshold, so doubly annoying). This means if customers click on the special link created by the app, that I shared via emails with my giveaway subscribers, the offer is still triggering with all the issues mentioned above. So annoying - now I am desperately trying to work out how to remove the code it must have left somewhere. I hope leaving this review saves others from having to deal with this happening to them. Such a shame as the app has the potential to be good.

Anne was great to chat with, she provided very quick support. The app is very simple & easy to use! Highly recommend.

Anne and Louis provided us with excellent customer service. They helped us set the app up and resolved all our queries in a prompt and professional manner. It was a fantastic experience. Thank you!

Anne and Louis helped me set up my pop ups and im so grateful for their help ! did everything i asked in no time ! such a great team <3

Great customer service! David helped us to get our app to appear on our 7 stores exactly the way we wanted them! Can't recommend enough!

I love this app. Working perfectly and so easy to set up and use. I really don't think you can get much better. It does exactly what is says it can do. Super.