Reviews for BOGOS.io Free Gift Buy X Get Y

Good support, Great function. The good thing about this app is that you can expect speedy improvements.

DERMA E

2020-06-19

United States

I have used this app for more than 4 years and we get so much ROI from this one app - it is great. I also really like and appreciate their fast and responsive customer service. Their team have made many customization to app for us.

I used this app to help me do a bundle sale, it's very helpful, I have my 1st order on air within a day after its been set up. The tech support is instant helping me with the CODE.

Great app! With it I made absolutely all kinds of automatic discounts that I wanted and launched them at the same time, which can not be done using the standard options in Shopify. But the most important thing is support. This is the best support service I have ever met! The response to my request was quick and moreover I received absolutely all the changes that I requested and even more! Definitely I can recommend this application to everyone. It is worth every cent.

App is good and does what it says. Overseas support was slow - we lost a full day with each response as they asked for "access to my store" repeatedly. You already have it - just *check* before requesting again. Our gift was not showing up as a choice to select in the app. I finally gave up on support and just created a new product to fix myself. It would be nice to be able to customize style of the Cart message - this is in their CSS so u cant modify.

Was not a great experience. The interface doesn't initially align with store design. Even with support trying to fix fonts and colours, it doesn't look professional on my customer's end. Then removed the app and it got messy. Code left everywhere. App creates free variants alongside normal variants that were left live on the store. Had customers buying 'free' items before I could find them all! Angry customers wanting to know why they couldn't get all their multiple free items they ordered. Never really got to test how well the app functions in-cart. Thankfully I had backed up the store and could revert, but had to manually scour every product to delete all the free variants!

Using this app to offer a piece of artwork of the customer's choice for every bag purchased. It is smooth and works well with my theme, Flow. There were a few issues, but Secomapp support quickly fixed things, even over the weekend.

Very poor customer service, the app created a whole bunch of errors, big mess. Will not use this app again.

Great app! looks beautiful and great service. Thanks Brian. Highly recommend. It looks exactly the way I want it

PerformaSleep

2020-04-24

United States

We use this app to add free gifts for specific product variants. I was having trouble getting everything configured correctly, but I reached out to support and they were able to help with a pretty quick turn around time. Much appreciated and our store looks great.

I use this app because when a customer buys our air dryers we need to include a box of free accessories. Instead of them adding the accessories themselves, Free Gifts adds it automatically at 0.00$ in the cart. It is very helpful since we work with a "3PL" and they need to have free items on the pick list to make sure the order is complete. They also offer great customer support!

The only thing I liked about the app was the prompt support. However, this could not compensate for the amount of headache we have had. The app turned itself off on its own. Then it would force the wrong variation into people's cart resulting in a lot of frustration, money loss for us and pricey returns. It requires a duplicate of SKU in order to work, which created total mess in out WMS system blocking dispatching. I would recommend to try and avoid using it if you can, or give yourself a month of testing, because our 18 days were not enough.

This app enables me to automatically add free accessories that comes with my products. It is very reliable and the customer support is awesome.

Very good Support! Fast and helpful. Thank you so much! We love to use your App in our Webshop undgretel.com :)

I was trying to find a solution to automatically add a gift item to customer's shopping cart. It gonna take me forever if I did not find this AWESOME APP. It was very helpful, and the TECH Support is very quick!

Great app! Would use this app again :) Very simple and effective app. It was a simple and easy set up the basics. Struggled setting up some features such as layout and colours, but customer support were great and very helpful every time I reached out.

Customer support has been great. They quickly did the setup for the Free Gift offer that I wanted to have. Looks great in my store

Excellent app. Support just installed it for me exactly as I wanted it set up. Now will put it into good use

Riddle Oil

2020-03-24

United States

App works very well and the customer support is amazing. Every time I ask for anything to be customized or changed they are on it immediately. Highly recommend.

Mystic Moments UK

2020-03-23

United Kingdom

The app works really and allows us to give something back to our loyal customers. Support is always helpful and quick to fix any problems.

Exclusive Beauty Club

2020-03-15

United States

Very frustrated with this app. I wish it would work properly. I repeatedly need support to fix errors and it is causing poor customer experience on our store.

You might think there are ton of similar apps out there, and you might think it's just a simple free gift app, but trust me I have tested 10+ top free gift / bundle apps, this is the only that actually worked. Their support, Brian, is great! Unlike other big name app devs in this market, I can tell that Brian and his team actually put up effort to ensure users' success. If nothing changes, I will stick to this app for this store and future stores.

Good app with a lot of options. The customer support is really good and responsive. Louis was very helpful and solved my issues promply. Thanks!

Do not recommend this app. App was not ready upon download. Had to give permission do developer to finish installation and then once fully installed customers were unable to use the checkout button on our store resulting in frustration and loss of sales. This was not fixed for hours after problem was noticed and we did not hear back from Secomapp for far too long after this occurred, only received auto generated emails until after our store had closed for the day. Would have been nice to talk to someone over the phone about our problems but no phone number can be found online. Using this app has brought me doubt to use any third party apps on Shopify.

We us this app anytime we have a promotion that has a free gift or when the basic shopify discount algorithm does not fit our need. It can be a bit confusing to set up as the app has the capability to adapt to a variety of rules so I highly recommend testing the promotion before going live with it. The support is on point so if you have any questions they are very quick to respond and clarify anything.