Reviews for BOGOS.io Free Gift Buy X Get Y

I had some challenges, very probably with the way we had set up our GWP, I have no technical ability and normally I have a team of people that work our website, however this was at the weekend and everyone was out of the the office. I contacted BOGOS through the chat and didn't expect a reply because it said it was closed at the weekend, however David from BOGOS replied and was extremely helpful. He asked me relevant questions to find a solution and when I said I really had no idea on how to implement that solution David did it for me. He then monitored our site for a 24hr period to ensure that the GWP was still working. David contacted me at the end of this and checked in to see if everything was still ok. Thanks David, great 5* service.

Customer support from 1 to 10 was a 10. Mina the person that was helping, solved an issue that I was having for 2 days in 10 minutes. I can't really ask for a better customer service than this. 5 Stars all the way!

I used this app for months and support is great. They are super responsive and helpful on live chat, even jumping in to help me on a Sunday when they do not technically work. However, we experienced quite a few bugs so I would recommend that you test your funnel fully when deploying this app, and keep testing it as things can break. If you're using Passport International Shipping, this app will not work well with it because their cloned product variant has non-Latin characters which Passport Shipping's software does not recognize. We did not realize that international customers who had the free gift in cart were not able to check out for months, and try not to think about how much sales we've lost due to this issue. The last straw came over Labor Day weekend when the free gift randomly stopped adding to cart even though we had plenty of gifts in-stock. Orders were sent out without the gift for eligible orders and we'll likely have to re-send the free gift on our own dime again. I share these experiences not to disparage the app makers (because their support really is fantastic), but to help merchants so that they learn from our experience. If you install this app, you need to consistently stay on top of your checkout process and ensure it works smoothly. Ultimately, we had to uninstall because there were too many problems, but hopefully it works better for you and support is always there to help. If I can't find a less buggy app, I'll be back. Thanks for all your support.

App is great as it is, but the support team is what makes it extra great. Totally recommended.

I love their product! It helped increase my AOV and conversion rate so much with such a simple plugin! Customer support is excellent! This is the best shopify app i've ever used as far as increasing conversion rates go!

The app didn't immediately integrate with my store, but David and Louis immediately went to work and got the app working pronto! Thanks, y'all!

La plateforme est simple d'utilisation et un conseiller est toujours là pour répondre à nos questions et nous aider le plus rapidement possible !

We have a pretty custom checkout drawer so I was worried this app wouldn't work properly, but it was exactly what we needed! We wanted a cart threshold to be hit and then an auto-free gift to be added, and the app was able to set that up perfectly. I had some minor tweaks that I needed for the cart language so I reached out to Mina from Support who helped me pass on the message to their dev team Alex who solved it within 30 minutes. A great experience overall!

Very useful Application with a great support. We have been using the application and happy with its performance.

App works as intended for "free gift with purchase", and one of the better apps on the market for it. Support was helpful.

Customer support couldn't be more helpful. Did most of the work for me. I would recommend this to everyone.

You don't need to worry about any problem when it happend,you have greatest support team. Customer Support is awesome.response is so fast and they understand what problem happend to me. DEV team also awesome they change code and help me so fast. Thanks for your kindly support Mina.

Store

2023-08-24

Taiwan

Thank you so much for the answer by Louis Anne it really feel so good when someone quickly helping me Thank you so much BOGOS team~

excellent app and excellent support! I have tried other similar apps and they have lots of issues and slow support. these guys are the best!

Équipe réactive et qui propose des solutions afin d'accélérer notre business. Professionnalisme assuré Merci !

Very good app for adding more value to their offer plus their support is outstanding. They always reply within a few minutes and super helpful.

This app is solid! Of all the dozens of apps we've worked with and tried out, the BOGOS app has the most legitimate, helpful, responsive, and thorough customer support I've experienced. They work hard to fix crazy things and put out fires quickly. I really appreciate it!!!

Absolutely thrilled with the BOGOS app on Shopify! This app has completely transformed the way I manage promotions and deals on my online store. The ease of use is remarkable – setting up 'Buy One Get One' offers has never been this simple. The intuitive interface guided me through the process, making it a breeze to create enticing deals that my customers can't resist. Great customer service too, thanks!!

Bumpboxx

2023-08-16

United States

Found this app and had two questions and they were extremely fast and understood what I needed help with. Great support!

Have been using this app for a while now, and it has definitely helped raising the average order in our stores, as well as it's a great way to let customers try new products. The support team is always super helpful and gets the job done quickly!

I'm thrilled with the "Free gift Buy x and get Y" app in my Shopify store. The app itself is fantastic, and the live chat support from Anne and Brian was exceptional. They helped me customize the app to match my store's needs perfectly, even diving into the code. Their expertise and dedication are commendable. This app and its top-notch support are highly recommended!

Really good customer service- will keep this app for any future use of any new offers that I add to the store

Mina - Fantastic, quick response and had our offer back up & running within minutes. Great customer service & seamless process,Thank you :)

言語の問題もあり設定に困っていたところ、とても迅速かつ丁寧に教えてもらい助かりました。キャプチャなど画面での説明も使ってもらい無事に解決しました。 まだプロモーション前なので実際に使うのが楽しみです！

Very helpful customer service team! Easily allows us to create free gifts to drive sales to our online store.