Reviews for BOGOS.io Free Gift Buy X Get Y

Endless Luxe

2023-10-18

United States

great app, super fast customer service.

This app is a game-changer! I have been using over 3 years and their customer support is just the best! They help you with everything you need! Amazing support. Thank you, Mina!

We've been using the App for some time now. Great app. Support is very helpful and quick to reply.

Perfect app, made me a lot of good upsells which come in handy. Wonderful customer support especially from Mina and Wayne who made me a custom cart upsell!

Great help and fast customer support! We downloaded the app and it was working in just seconds. If you need an app like this for adding gifts to your store, this is the one!

Anne attended me today. I just download the app and needed some support. She was great helping me, i wanted to create a special offer and she went through all the options trying to understand me step by step all the time. The main point is that she cambe back with a solution and configurated the gift for me. I recommend them ! Thanks

Super helpful. Answered all my questions and assisted me in setting up my offer. Wonderful!

We have been using free gifts on our store for 1 year and everything works really smoothly. Support is very responsive and always ready to fix what's need to be fixed. PS: Mina is amazing from support and now the version 2.0 is really another level.

We absolutely love this app, and it stands head and shoulders above the rest. What sets it apart is its remarkable ability to seamlessly merge two conditions, a feat that no other app we've encountered can match. Furthermore, the customer support team is exceptional. Their response time is lightning-fast, and they go above and beyond to provide comprehensive answers to all of our questions. We couldn't be happier with our experience!

i had a lot to change and set up but David was here !! He did a really good job so big thanks to him.

Awesome customer service. Actually the best I've ever dealt with on Shopify

Happy Hen Treats

2023-09-29

United States

This app didn't work the way we wanted for our site. But customer service was great!

Excellent, and the service staff is very friendly.

Really great app. Specially the back end support quick and prompt. Complete support from setting up the offer to remove any issues or customization required. 5 Star for these stars.

Customer Service and Technical Support when called upon has been second to none. Top quality service everytime. Can't fault their service.

Great app that does what it promises. I had an issue when i updated my theme and the live chat support had it fixed within minutes. Great support!

I've been using this app for a long time and I'm really satisfied. Because the function is good, but especially the cs team is kind and helps quickly. Free gifts are really important for sales, so they're really helpful whenever you need them.

The moment we reached out with questions about setting up rules, they responded promptly and provided clear and concise guidance that made the entire process a breeze. The team especially David not only resolved my query but also ensured I fully understood the rule setup, which was immensely helpful. Appreciate it.

As Shopify does not have a native gift with purchase functionality, after rigorous research, this is the best app to do it. This has the most functionality, the quickest and best in app support and has been around for the longest. Also thanks to Mike and Daniel for quick and capable responses.

Customer support was so helpful , did everything I needed for my store so quickly.

Amazing support they responded quickly and walked me through everything I needed help with!

Launch with caution, 3PL is chaos! I thought this app would help me just automatically add a gift to cart. And it does, nice. BUT, this also means that the app creates a "duplicate Gift-product 100% discount off" in my store. The free item was fully visible in my store collection, 3PL's didn't integrate because they didn't recognize this "new item". So orders were flying out the door without the gift in the package. Maybe I hadn't done my homework, but I'm used to apps being plug-and-play especially in this price category. Two Stars for super quick customer service, didn't resolve my issues though and chat is buggy. 2 days in, I'm deleting the app for good.

I can't say enough good things about BOGOS: Free gift & Buy X Get Y and their fantastic team! I've had my fair share of technical challenges, and BOGOS: Free gift & Buy X Get Y has been an absolute game-changer for me. First and foremost, the app itself is a gem. It seamlessly integrates with our Shopify store, providing us with a range of powerful features that have significantly improved the user experience. What truly sets BOGOS: Free gift & Buy X Get Y apart, is their exceptional support team. I've encountered issues at various times, often during off-hours due to the time zone difference, and they have consistently gone above and beyond to assist me promptly. Their dedication to customer satisfaction is evident, and it's a rarity to find such a responsive and helpful support team in today's tech landscape. Not only have they helped me resolve every technical hiccup I've faced, but they've also provided invaluable guidance and insights to help me make the most of their app's features. Their expertise and willingness to assist are nothing short of remarkable. In summary, the app is a must-have for any Shopify store owner looking to enhance their online presence. The app itself is robust, user-friendly, and feature-rich, and the support team is simply outstanding. I wholeheartedly recommend them to anyone in the e-commerce space.

CuteDutch

2023-09-12

Netherlands

We are using the app for a couple of years now and are very happy with it, works perfect and is covering our needs. There was a little problem with the new version of the app and support was very helpfull and very quick with resolving the problem.

Great app and customer support team!