Reviews for BSS: B2B Wholesale Solution

Great support team always helpful and fast response. Many useful pricing and quantity rules features.

Super easy to use and really friendly and quick customer service!

BSS has been a great addition to my store. There are so many options when setting up your B2B customers. The customer service was fast and responsive and was able to help me with some integration and shipping issues I was having.

Prabhuji's Gifts

2024-01-29

United States

I can't say enough positive things about my experience with the BSS:B2B/Wholesale Solution app and the incredible support team behind it, led by the exceptional agent, Emma. From the very beginning, Emma made it clear that my satisfaction was her top priority. She went above and beyond to meet with me numerous times, always being incredibly responsive and impressively fast in addressing my concerns and requests. Emma's dedication to ensuring that my customization needs were met was truly remarkable. She was responsive in the chat when I had an urgent problem and gave me the right advise to solve it. But it doesn't stop there; the wholesale app itself is a powerhouse of features. It's incredibly rich in functionality and works flawlessly. It's clear that the developers put a lot of thought and effort into creating a tool that is both user-friendly and highly effective for managing wholesale customers. This app has streamlined my wholesale operations, making my business run smoother than ever before. What truly sets this company apart, however, is their fantastic team. Beyond Emma, every interaction with their support staff has been outstanding. They make it easy to schedule support calls and are always ready to help. I appreciate that we can even meet in a share screen format, making it easier to troubleshoot and ensure that I'm getting the most out of the app. In conclusion, I can't recommend this BSS wholesale app and their amazing team enough. Five stars are well-deserved for their outstanding service, feature-rich app, and unwavering commitment to their customers' success. Emma and her team have not only met but exceeded my expectations, and I'm grateful to have them as a part of my business journey.

Seriously help with problems

We have found the B2B Wholesale Solution an excellent add-on to give our site the extra functionality we required. Whenever we have had queries the BSS team have been very responsive and effective at dealing them. Highly recommend the team and app.

Gute B2B App, die unsere Anforderungen komplett erfüllt. Das Support ist auch super und hat uns schnell geholfen, ein Problem zu lösen. Vielen Dank!

So far the support that BSS offers is very very good. They are more than happy to sit down 1-1 and solve your problems. Jolie in particular has been very helpful and kind. Really excited to get the app live on my site now!

Amazing customer service! Jennie and her team have been extremely quick to reply and address any customizations or questions I may have. I highly recommend this app if you are looking for a B2B solution for your website. It has quickly solved all of our B2B problems. 5 stars for this wonderful team! 1/23/24 update: I am still receiving wonderful customer service from BSS: B2B/Wholesale Solution! We recently changed our name and domain to walstonarchitecturalproducts.com and they helped us transition smoothly.

"I recommend this app. I had issues with it, but they were promptly and seriously by the app developer."

When I was having problems getting my registration form to appear correctly on my website, I sent a chat message to support and they were about to fix my problem quickly.

Emma and the technician guy was very helpful. They were very responsive and fast solving problems. I am using the application with success.

Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "support-sbc@bsscommerce.com" and our agents will be right there. Wish your business all good!

Excellent support.

Both the support and development teams have been incredible responsive and open to support with unique requests that were beyond our capability!

Not the first time using the support from B2B/Wholesale Solution and everything always goes smooth and easy. The problem is always fix and it done very quickly even with the time zone different.

We asked fixing a bug and they solved quickly. Thank you. But please don't send email everyday to beg a review until I actually write one. It was very annoying. This is not a free app.

Customer service is easy to access and great communication for any issues you may have or if you need help setting up your account.

Thank you so much for such a valuable review. However, since you left a 4-start review, it seems like you haven't been 100% satisfied with our app. Could you provide us some more feedback so that we can assist much further and help to revise your experience? Looking forward to hearing from you again at "support-sbc@bsscommerce.com".

Highly responsive and competent support!

I wanted to express my sincere gratitude for the outstanding support. Their prompt and effective assistance ensured a swift resolution. Their dedication and expertise truly stood out, making the entire process smooth and efficient. I am highly satisfied with the result, and their support has been invaluable in ensuring the success of our upcoming events.

My questions were fairly basic and arose because I was new to using the app. The chat help line was very quick, helpful and patient with my questions. All issues were quickly sorted and the little videos they sent me helped enormously. I could not be more happy with the scope of options the app offers and the immediate assistance to help even a beginner user. I can't wait to and explore and incorporate more features.

Does exactly what we need it to do at a great price. Support is fast and outstanding as well. We needed to use their custom, free installation and we had everything working in 24 hours.

BSS Wholesale is the best Wholesale app we found for our needs. Even better, BSS has been very attentive and accessible to us during our build out. We have requirements that needed a decent amount of back and forth (don't we all??) with them and always got answers to our questions quickly along with solutions. As a side bonus, they have a wide variety of compatible programs which makes it so much easier. A one-stop shop Wholesale marketplace!

Great help and support by Joy, thank you for patience and help.