Reviews for B2B Wholesale Hub

Great app. We have downgraded from Shopify Plus, and our primary concern was how we would process wholesale orders. B2B Wholesale club has perfectly sorted this—also, huge thanks to Kay at the support desk and her speedy response time.

Au Naturale Cosmetics

2023-04-16

United States

App does exactly what we need and for significantly cheaper than wholesale with Shopify Plus. Their customer service is excellent - they are quick to respond and ready to help making customisations to suit our needs (thanks Jack!)

I have had a fantastic experience with the support for this app. We had a checkout button coded into the store by a developer, who then was unable to help when we needed it removed 12 months later. Kay from Orbit found the code for the button and removed it for us within 24 hours of reaching out! Super fast service, very clear communication and no additional charge.

A basic app that does what it needs to although is not compatible with a number of other Shopify apps. The only solution is to remove existing apps and lose functionality so wholesale club continues to work, without bugs and errors. A little limited and seems no investment in improving. Kay is lovely to deal with from support, although their technical support and upgrades needs attention.

Emily and Jack were amazing! I used the paid support service so I could streamline the setup and it’s worth it. Very responsive and makes sense to me to get those one on ones and bio issues in the butt from the start. Also very thorough with screen recordings and screen shots. Hoping we set it all up great and will find out soon enough as I trial the full wholesale club workflow! Thank you and your team!

The Wholesale Club app is the right app we need for our business. The Customer help team is very proactive in addressing your issues. Thank you team for always being so helpful!

Live Chat customer service is incredible. They have the right knowledge on time to help us. Worth the time spent on chat.

Has great potential, maps the separate price structures great and offers further great features that are just as simple and effective. Unfortunately, you need help so that the theme is not "broken" when going live, but no one responds after multiple letters. I hope that this way someone is to reach...

I cannot install this app on my theme. Customer support is slow. No chat is available. I tried to reach out by e-mail but the answer is not coming. I wasted an entire day trying to install this app.

It took a lot of time to work around the app to get it to work. I'm still testing so I can't say yet. But this review, I give 5 star for the great customer service by Kay! Kay has been super helpful and answered all of my questions very promptly. I always see people review about these things but this is the first time I ever connected with such an amazing CS. I dropped 1 star because it's pretty difficult to set up the thing and testing took a lot of effort.. I'll be back to revise the review if the app itself fails me. :X

I've been using the Wholesale Club app for the past 4 years and I can honestly say that it's been a game-changer for my Shopify store. The app has made managing wholesale orders and pricing a breeze, and has helped me to streamline my business processes and increase my sales. One of the best things about Wholesale Club is the team behind it. They are incredibly responsive and always willing to help with any questions or issues that arise. Their support has been invaluable to me over the years, and I know that I can always count on them to provide prompt and helpful assistance. Overall, I highly recommend the Wholesale Club app to anyone who is running a Shopify store and looking to streamline their wholesale operations. It's super easy to use, the team is amazing, and it's been an invaluable asset to my business. If you're not using Wholesale Club already, you're definitely missing out!

This app has always worked really well for us. We just changed themes and had some issues with the code. Their customer service teams and developers hopped right on it and had it fixed within the day.

I unfortunately couldn't get B2B Wholesale Club to play nicely with other App integrations on my shopify store. So, was forced to uninstall it after about $2,000.00 and many hours of time trying to troubleshoot a successful implementation of the tool. I'm going to have to find another B2B solution. I do believe B2B Wholesale Club would be fine on its own without other Apps that effect product discounts. In my opinion, it is probably a good decision to install this App ONLY if you do not plan to install or affect discounted pricing for D2C e-comm purchases.

This is the third time we have used their customer service and they were very quick to respond and fix an issue for us. Not sure if we have had such a good response with any other app service team we have used. If customer service is high on your list when it comes to using a specific app, this team does a VERY good job.

浏览器直接卡死了，点任何菜单或地方都直接无反应。正在寻求帮助，但不知道该怎么解决，看着功能挺好的，我也非常想使用，可是安装之后仅仅只是加了一个discount，在想试用其他功能就完全点不动了，而且我尝试了很多次都是如此。

Great App, nice features to fulfill exactly what we're looking for, especially the individual price setup, including both the %off and fixed discount for each SKU. I've been tried over 10 wholesale apps from other developers and this one is simply the best and perform function as described. Excellent supporting, both the CS and tech teams are well trained and responsive. Highly recommended.

This is a great product! Their support was able to help me a lot when I experienced an issue. The features are a bit limited for more complexity, however, for simple applications, it gets the job done!

Works Great! Very seamless. Very good customer service/tech support. We had a small bug, Orbit replied and fixed the issue over the weekend!

Excellent customer service. Very good support. Hope this app helps us achieve the wholesale goals. Great app.

This app makes it possible for our B2B & B2C business get online, and the support is excellent. We have multiple customer groups and 1500 products requiring custom prices so this is a difficult site to build, but Wholesale Club made it possible.

Great app and support team. Installation is a breeze and so far we have been able to utilize all features without any major bugs.

Amazing app with all the B2B features covered with easy user interface and good customer support team.

Super Anime Store

2023-02-28

United States

Excellent product, ive been using it for a year now, and the support is incredible, it seems difficult to manage but with the support its easy, kay is the best, was able to fix one issue in less than 1 hour.

Sans Skincare

2023-02-20

United States

This is a great app for wholesale. It does absolutely everything I need it to do and works seamlessly. In the 4 years that I’ve been using it, never have I had a problem. I recently changed themes and a few things needed to be tweaked. Customer service was very quick to respond, they were kind, patient, knowledgeable, and stuck with me until everything was perfect! I would so highly recommended this app and this customer service/developer team!

I've been using B2B Wholesale Club for quite some time now. It's pretty easy to set up and run! Customer service is top notch and always quick to assist! I highly recommend it!