Reviews for B2B Wholesale Hub

Hollywood At Home

2023-06-29

United States

This app delivers as hoped - but a specific shout out to the live chat (Alex) who patiently walked thru the tagging process, how the app interacts with shopify, etc. Having an app that has a ton of functionality AND people to explain how to take full advantage is very much appreciated.

So happy with this app. I love that you can set custom prices rather than doing a percentage. The support is phenomenal! Seriously the best app support I have ever encountered.

The orbit developers/support team has been crucial to our new site launch and setup! We have been so grateful for Kay and Alex’s help via email and chat. We received fast, thorough, and thoughtful replies + real solutions! I felt very reassured knowing I had a direct line as we prepped for a new site theme launch. Kay has also been super helpful in recommending other shopify apps to coordinate with our current suite to best meet our needs and just in making general shopify/ecommerce recommendations/sharing insights based on her experience. I felt confident in her expertise and So reassured! I have been impressed with the simplicity of this app and backend setup, I now utilize them as a metric of comparison when looking for new apps for our store. Looking forward to continuing to learn and to try out Wholesale Club’s recommended integrations. Thank you !

I've only just installed the app and have started creating the custom pricing and product visibility rules - but so far I'm loving it. The reason I'm giving it 5 stars already, is because I've had many questions during the install and setup process, and the customer support (Alex) has been instant and absolutely fantastic. This is always a crapshoot when you have 3rd party apps installed on your store, and it's so good to see this level of service right out of the gate. I will update my review once our theme has gone live and we see how it has improved our functionality.

The app was a little buggy, but the team helped troubleshoot and it works perfectly now! No other app comes close to this

A great intro to B2B selling without paying a small fortune for the Shopify wholesale tier. Very easy to set discount groups and levels. Works flawlessly. Support is superior. One support issue was dealt with fast and professionally, even including screenshots of where to go and what to do to correct the issue. (Thank you Jack!) ...and a follow up email to ensure everything was good. After looking at other wholesale apps I can tell you... this is the right one!

The customer support was extremely helpful. I needed to accomplish something that was not natively available in Shopify and the USO app allowed me to do so.

Easy and intuitive app to help power our B2B wholesale business. Customer service is always quick to respond and help resolve any issues we come across.

Perfect customer care !!! Thanks !!!!!!! Quick response I am so happy with B2B Wholesale Club. Ken

Been using the app for about a year. Not a fan of email only support, but since the instant chat was introduced the customer has been great! FYI B2B a great addition would be if the discounted prices applied automatically when placing orders on the admin side. but I'm loving the app overall

This app is TERRIBLE - $69.00 a month and nothing works, no one responds to you, absolute WORST app and WORST customer service Ive encountered on Shopify Apps store - FIND another app, avoid this one I got all the messages, all the emails they did not go to spam, - was just cut and paste of links, never responded to my queries, was so frustrating. Glad Ive deleted this app and will find one that actually works

5 Stars for Alex!! Awesome help and understood what I was asking. Thankful for people like Alex who know how to do their job!

Thank you Alex in support! I'm not someone for this kind of thing, and you helped me in a few min. to fix everything! Great App cant wait to get started!

Wholesale Club app is the perfect solution for our store. So easy to install and use. The support from James at Pixel Union has been more than helpful and prompt. I would 100% recommend this app and Pixel Union too! And two years on we're still using the app and Kay has been amazing in support.

I was trying to add a functionality to my store and Kay helped me tremendously. In fact, she ended up completely setting it up for me. She made it so easy. This app has been just what I needed for my wholesale store. I would highly recommend this app and the support is incredible and prompt.

If you're reading this review and looking for a wholesale solution for your store, stop looking and install B2B Wholesale Club. I have tried several other wholesale solutions and the features that are included with this app, including the incredible customer service, make B2B Wholesale Club stand out from the crowd. I can't wait to keep building on our wholesale program using this app.

Super application qui fait très bien ce qu'on attend d'elle. Et super support en ligne avec une aide adorable et très réactive !

work well and very quick resoponse on questions. The cusomized pricing works reall well for our needs, and the product visibility feature works well too!

Wholesale Club has been crucial to our business! We have a variety of customers ordering from the same website (distributor, wholesale, retail, corporate etc.) all of which require unique discounts, terms and minimum orders. Wholesale Club has been fantastic for helping us with support, set up as well as introducing new features that improve the way we can sell to the wide variety of our customers. Overall: great support and assistance. App easy to set up and use.

Easy to setup and they have amazing customer support. They responded and solved the encountered problems extremely quickly.

I find it somewhat challenging to find good third-party apps that align with my business strategy and offer the necessary functionality. However, the team at Orbit has made this process much easier. They quickly understand any issues I encounter and find workarounds to address my immediate concerns. Great partner to have!

Easy to use app and great support - perfect if you want to run a B2B on your store without committing to a Plus subscription

Set up was quick and easy. Jack at support was very helpful and quick to help me optimize my site. Thank you.

It has taken some doing to get everything working properly, but Paige from Orbit help has been very helpful in shepherding coding fixes through the process. Hoping to launch tomorrow! We especially like the ability to use Wholesale Club on POS.

App gives you lots of options for customization. Support is helpful and responsive when we couldn't figure something out. To top it off, no frustrating language barrier if you know what I mean. (;