Reviews for B2B Wholesale Hub

A very useful app if you have a separate pricing for your wholesale customers and don't want to spend thousands of dollars on Shopify Plus where this feature is in-built. I have given 4 stars to the product as I feel there is room for improvement. Their customer service however is impeccable and I would happily give them 5 stars if it was purely on the basis of their support.

5 STAR FOR SURE!!!!!! Loving this app so much - I highly recommend! They have an amazing team that will make sure to guide you through the steps until everything is set in order for your wholesale clients to be able to use the app flawlessly, love it!!! Also, one of the representee by the name of Kay, gave us awesome guidance & assistance and made sure that we were on the right track to get everything started and her email response time was definitely fast and on point. It's always a plus when you can run into a company whose employees are really passionate about their work - this lets me know that they put a lot of work into their company and highly respect their customers. Overall, there customer service and the platform are A-1 and I would not advise using any other B2B wholesale app, especially if you're not so tech savvy...... this app is perfect. :) Oh, forgot to mention... you also get a 30-day free trial to really understand how the system works before making a purchasing decision. Thank you so much Orbit / Kay - we are definitely looking forward to using the app on our website for as long as your app is active - you have a long-time customer for sure!!! Thanks again guys & God Blessed!! :)

Thank you! - Emily, Head of Support

Very helpfull and good working app. The customer support ist super quick and helpful. They helped me to customize a few things and did a great job.

Always willing to help me sort any concerns out. Had issue installing onto new theme to ensure I had access to future shopify theme updates and they worked through it with me and we found a solution. Very happy to continue using this app, it's the most cost effective, whilst having all the flexible functions I require.

Awesome App and awesome support. Very fast....we had to do an emergency theme update because our old theme just flat out stopped working! Had to get everything up and running again, and these folks got us back on track fast. Would definitely recommend this app for your wholesale store requirements.

This app has done exactly what I needed and more. It has features that seemingly anticipated my needs and when I had any issues while setting up, the chat support was incredibly quick to help. If you're looking for an alternative to Shopify Plus' wholesale features, this is it.

This is a premium app. The best part is the support that comes with it. I ran into a few problems during set-up due to a paid theme I am using that uses complex Ajax cart functionality. When I contacted the support of the theme, they wouldn't help. The support of B2B Wholesale Club supported immediately and solved the issue as well as many others. I tried out a few other Wholesale apps. Nothing compared to this app. If you want to set up a wholesale online shop without paying for Shopify Plus, this is the best app you will find.

Great app! Super easy integration to include a B2B option on our website for wholesalers. Plenty of options to configure it to ensure it works well for your business, and set-up was super easy. Had a couple of questions along the way and customer support was incredibly quick and helpful. Would definitely recommend this app to e-commerce brands looking for a B2B integration for their online store.

This app no longer works for retailers who sell internationally and use Shopify markets. It is a huge shame as we have been using this app for 4 years and it worked well for us. However it has not kept up, and international retailers are unable to place orders if a store has Shopify Markets in place, even if you ask the customer to check out in your store's home currency. The app developers have confirmed this is a limitation of the app and have no timeframe for resolution. If you are a retailer who sells internationally, don't waste your time on this.

The app works very well, easy to setup. Technical support is fast and efficient. I recommend to everyone who needs to do wholesale.

The app was so simple and easy to configure and the support is responsive whenever there's an issue with the setup. They will guide and help you to resolve the issues immediately. Thank you. Side note: would be best if the app is compatible with Ajax carting.

I needed some quick assistance troubleshooting some installation issues with B2B Wholesale Club. The live chat had an agent right away (Alex) and they were extremely helpful and friendly. They helped me through each step until we got the issue resolved. Great customer support!

Feature wise the app is great, however, the lack of compatibility with Shop accounts is a massive drawback! We have reached out to support for an answer on whether this issue will be resolved and have had no response. Pretty disappointing because otherwise the app is great.

Easy to set up and any time we've needed assistance the service staff is quick to respond with a solution.

The app works great and meets our needs. Customer service is also a big takeaway. They respond within a few minutes and have made the resolution to all our requests within 24h to 48h. I would highly recommend them.

I implemented the Wholesale Club app a few months ago, and I must say, my experience has been incredibly smooth. While setting up the app, I did encounter a few initial challenges, but the team behind it was exceptional - patient and always ready to help. (shoutout to Paige and Jack!) They addressed all my questions with grace and even provided clever workarounds to suit my specific business needs. Managing special pricing can be quite complex, but this app has truly simplified the process for me. It has become an invaluable tool, making it effortless to train my staff on onboarding new customers with special prices. Moreover, I am delighted that the app doesn't slow down my website, as I've had nightmares when I was previously working with WooCommerce. The Wholesale Club app is a straightforward yet powerful solution that has saved me from spending hundreds of dollars on other alternatives. I am thrilled to have discovered such a reliable and budget-friendly solution. It has made it easy for me to switch my wholesale customers to be able to purchase online instead of having to manually process POs and deal with countless errors in data entry. I highly recommend it!

LaBellePerfumes

2023-07-24

United States

good app, customer support has gotten significantly better over the last year. keep up the good work.

The discount display is easy to read and very easy to set up. The support team was very generous with any problems, which is also highly appreciated! There are some issues with the price display if you have some incompatible apps installed, but other than that, it's great.

Amazing support team! They did help me setup the app and it works perfect! Simple but perfect app for my B2B shoppers!!!

The team is very responsive and happy to help with any issues with installation. The process itself took very little time and the functionality is just right. We actually use the app in conjunction to membership apps to offer custom pricing.

great app and excellent customer support. Alex was quick and knowledgeable. I started the conversation one day, and finished it the next, it wasn't more than a minute before i had a live agent.

I have received assistance today from Kay with some questions regarding functionality with B2B Wholesale Club. Her support was amazing and she was able to assist me easily and went over and above to fix my issues - truly appreciated. Thanks

Very happy with the app and service. Kay assisteded me today with a theme change issue thoroughly and in record time

Hollywood At Home

2023-06-29

United States

This app delivers as hoped - but a specific shout out to the live chat (Alex) who patiently walked thru the tagging process, how the app interacts with shopify, etc. Having an app that has a ton of functionality AND people to explain how to take full advantage is very much appreciated.