Reviews for Avada Email Marketing

Avada is such a nice application. I also love how active and loyal the support is. Shout out to Hana(a customer support) for being there when things got convoluted for me. Avada is stress-free for real

Avada Email Marketing app is awesome. It helps you to send customized emails to your customers regarding any sales or updates about your store. In their chat support team, there is a person "Hana". She is very supportive, she helps me regarding any issues that I face. Overall the app is so good. New stores must try this app.

Hena and Lydia did a great job today thank you

Hana is the GOAT

Audrey from customer support was very helpful! She was patient with all my questions and even ran tests to make sure everything was running smoothly!! Totally recommend Avada for your email marketing needs :)

Cause Lydia offered best support

thanks to hana she help me so much

This is a great app for small businesses to start e-mail marketing! It has great features and reasonable settings available in the free version! I needed a tad bit of help getting my pop up to pop up and Hana was very helpful in the chat feature!

Audrey was great, got the issue resolved quickly.

Application very complete and helpful, a bit complicated to use, thank god i had Hana assisting me. She was amazing and went above and beyond to assist me. Great support. Thank you

used the app 2 years, but there have been technical problems in recent months, Inexplicably sent last year's order confirmation email, many of our customers complained why send last year order confirm email, the most disastrous thing was sending hundreds of emails at once. I want to set up email once and run it forever, This app obviously can't do that, it has a lot of technical errors. If you schedule an email to be sent, it may not be sent on time, and may be four or five hours later than the time you set. The worst thing is that SMS delivery will also be delayed. If you set it to be sent at 8 pm, it may be sent at 1 am.Every time you ask, the customer service will explain that it is a technical reason. Sometimes the button to send the test email disappears, sometimes integration with other app breaks, and by the time you discover it, months have passed. I've had enough of the recurring problems, obviously this is not a mature app, and its technical errors may cause you to lose a lot of customers. by the way, there are also problems with email recognition. Many customer emails are identified as undeliverable, but Shopify's automatic emails can be sent to the customer's inbox. Although it is cheaper than other apps, it has many shortcomings and I have to give up this app.

I am still learning the app. Avada came highly recommended on youtube as one of the top 5 best. it seems easy and functional. i appreciate the fact that customer service is available 24/7. I recently spoke with Hana. she was very helpful

Tiana was really helpful. I had been unable to successfully send automated emails, but with Tiana's assistance, my issue has been resolved. I think their service is excellent, and Tiana provided me with a lot of help. I highly recommend using this app.

Very helpful, good support Thank you kevin.

Tiana and Hana are really kind, quick support and effective. Perfect app for email marketing.

hana was great helping me

excellent. very supportive. thank you so much lydia for your amazing support

Hana was is incredible. She responded immediately and took care of our issue right away. She came to our store, created all the solutions, and was incredibly fast. Thank you so much, Hana!

I recently had the pleasure of working with Hana from the technical support team while setting up Avada for my website. Audrey’s technical knowledge is impressive. She not only helped with the initial setup but also offered valuable tips on optimizing the theme’s performance and utilizing its advanced features. thank you!!

Excellent support from Linda! App works as it should and support are really good. Thank you

I am so grateful for your customer service chat, Hana has been beyond helpful to me and my website. I could not ask for a more helpful or patient CSR. Keep up the great hiring with amazing people like Hana. For people like me who have no clue what we are doing but know we need these apps, the app is amazing and the available help is top notch. I have gone through many apps and horrible customer service. This one is by far my favorite! Thank you again Hana!! ~Frankie

Thank you

This is a very good app. I want to thank Kevin from Avada Email marketing & SMS for helping to add a form on a particular page. Fast and efficient support. Really appreciate the help. Thank you so much

Charles & Tony on the live support was great. she did some coding in the backend to to created a specific campaign for me when i couldn't figure it out. super helpful. i refreshed & poof several campaigns were created for me

Lydia was super helpful, the app is super user friendly.