Reviews for Avada Email Marketing

It was Saturday when I have time most to work on my Shopify online store and of course I have most questions. I had doubt to start chatting and getting right answers because it was weekend. However, Abby responded and swiftly solved my problem. Also, I had the free plan (hasn't upgraded to a paid plan then), but still Abby's response was fast and direct to the point! Thank you Abby and I am now ready to commit to the app and expand my email campaign further to expand my store.

quite simple and easy to use and if you ever run into any problems or just need help their support team is very helpful and fast!

Amazing service! The support team was very professional and guided me through the entire setup process. They provided clear instructions and valuable recommendations to ensure everything works smoothly. I truly appreciate their help. Highly recommend!

Thank you Hana for helping me, she responded to all my questions and helped me solve my problems

Very easy to manage. Everything is great. Especially customer support.

My experience with Avada Email Marketing was fantastic! Hana provided quick and helpful support, making everything so much easier. I truly appreciate the great service!

The test email isn't sending, the email campaign isn't sending, and no emails are being received. I had to escalate this to the support team, and it took an unreasonable amount of time just to figure out why the email marketing isn't working. This is an email marketing app, yet it’s failing at the one thing it’s supposed to do. Hello EDU Artsdistrict Store Owner, I hope you're doing well. I wanted to personally follow up regarding your recent experience with Avada Email Marketing and sincerely apologize for the inconvenience caused. We understand how crucial it is for your email campaigns to be delivered on time, and we regret that we were unable to resolve the issue as quickly as you needed. After reviewing the situation, we found that your emails were being sent but ended up in the Spam folder. This can happen due to several factors, including the sending domain, email content, and overall sender reputation. We appreciate that you followed our suggestion to upgrade and verify your domain, and upon rechecking, our team has confirmed that your emails are now successfully reaching the inbox. That being said, we’d love to hear your feedback—are things working smoothly on your end now? We truly value your business and appreciate your patience. If there's anything else we can assist with or any further improvements we can make, please don’t hesitate to reach out. We’re committed to ensuring you have the best possible experience with Avada. Looking forward to your response! Best regards, Liz Avada Support Team

Hana did it great with all my questions

Hana from Avada provided exceptional support! She was prompt, and knowledgeable, and went above and beyond to resolve my issue. Her friendly and professional demeanour made the experience even more pleasant. Highly recommend Avada's support team, especially Hana!

So far so good. they are helpful. Special thanks to Hana who is helping me send out my first blast

I dealt with Abby which helped me like an angel with my sender email issue ! Thank you so much.

This is a hidden gem. The support team is very helpful and responsive as well. I had help from Hana, she was excellent. I have no idea how email marketing works but she held my hand through the whole process

Audrey have been particularly good help. Thanks for everything.

Very helpful team HANA also help us step by step anything thanks for this

Customer support was quick and easy Sonny did was clear and fast in their work.

Hana was a great help as I start installing the app for my website. She answered all my inquiries and didn't leave until we configured the pop-up that I need!

Nice support from "Audrey". She was patient during the tutorial, which allowed me to use this app for my business effectively.

Really friendly and could help me directly. Sonny was really cool!!!

Great customer service, super responsive and knowledgeable. Audrey was a great help!

It is currently easy to use and the customer service is responsive. Thanks to Hnna for the help.

Audrey from the Avada team was really helpful with navigating how to create pop ups for my website. At first i was struggling to navigate my way around the app, but she assisted perfectly and i now know how to create pop ups!