Reviews for Avada Email Marketing

Esther was very helpful with whatever i wanted and the prompt response was very helpful

Wooow, a really perfect app for my shop

I recently had the pleasure of working with Abby on a customer service issue, and I was incredibly impressed with her professionalism and dedication to resolving my problem. I was having trouble with my account, and I was getting frustrated because I couldn't figure out how to fix it. I contacted customer service, and Abby was the one who helped me. She was very patient and understanding, and she took the time to explain the problem to me in a way that I could understand. She also worked diligently to find a solution, and she was able to fix my account within minutes.

Esther is amazing!

Avada is the great and best service providers for email and sms marketings. And also the assistant Jasmine who helped me with my request ✌

We're just getting started with Avada. So far very impressed. Easy to set up and customise. When help is needed Avada chat support is excellent (thank you Liz)

Great support so far, first time user and very easy to use. Quick response!

Recommended, customer service by the name of Esther was very helpful!

Initially, this looks like a really good alternative to the more established providers like Klaviyo and Omnisend. With a lot of options and good logic for setting up flows. However, in my experience its full of bugs to the point where you dont trust the system at all. So you will find yourself constantly reaching out for support, and although support is fast and available - its mostly useless. Everything gets escalated to the "tech team", and from there nothing really happens and you need to actively push your case everyday only to get the same generic responses. They say you get a dedicated manager on the highest tiered plan - but you dont. To bad. This could have been a really good ESP. Tip to Avada: Get your act together, and focus on quality over quantity. No need for 24h support when they cant help at all. I have a feeling this app will collect a lot of bad reviews to come. Only reason for not giving 1 star is because if it did work it would probably be the best option out there.

I had an excellent experience with Avada.io's services. The platform is incredibly user-friendly, making it easy for me to navigate and find the resources I needed. Moreover, I want to extend my heartfelt appreciation to Hana, who provided me with enthusiastic and helpful support throughout my experience. Her dedication and assistance were invaluable and made my journey on Avada.io even more enjoyable. I highly recommend this platform to anyone seeking quality resources and support. Thank you, Hana, and thank you, Avada.io!

Jasmine is very helpful!!!!!

Was easy onboarding, when I had questions, Emily in chat support was kind and helpful. Highly Recomend

Customization Options: The level of customization this app offers is impressive. I've been able to tailor it to my specific needs, and it works like a charm.

I reached out to Hana for assistance and was immensely pleased with the promptness of her responses. Within just a minute or two, she was connected and ready to assist. I inquired about setting up a "Buy X Get Y" coupon system, and although they don't currently have that exact feature, Hana was quick to provide alternatives. I appreciated her suggestions but opted for a text-based solution given my current timeline to launch my store. One significant highlight was Hana's generous offer of 12,000 free emails per month, which I found to be an excellent value addition. While the exact solution I was looking for wasn't available, Hana's swift, kind, and proactive assistance made my experience a positive one. I'll be sticking with the current app for now, but it's great to know there are support representatives like Hana to assist when needed.

Not everything works perfect from the beginning, but the team is very helpful.

Very well put app, easy to use. The support kind and helpful, shoutout to Esther !

Its support team is the best specially emily she was polite fast and very helpful.

Ótima experiência, principalmente com o Suporte, resolvi meu problema rápido e com muita facilidade, a Esther quem me atendeu foi excelente.

Ofelya Boutique

2023-09-18

United States

I'm not very good at app management. Liz, from avada team, helped me a lot. He answered hundreds of my questions instantly, took action immediately, and helped me get rid of all the work that was weighing on me within 5 minutes. Thank you very much Liz.

Holden Outerwear

2023-09-17

United States

Ottima App. Abby è molto disponibile e gentile

Esther fue muy amable en ayudarme en todos los problemas que tenia, fue muy atenta a todo, excelente servicio al cliente, por eso me encanta avada, tienen un equipo increible, gracias infinitas.

Emily was great and very helpful with the questions I had for her.

Very good attention from Liz, friendly, pleasant and professional.

I really like AVADA’s App It’s always so easy to operate The customer service is the best Always reply so fast And provide a ton of help with kindest attitude Thanks my helper Hana. She is awesome helper.

Great app to say till now. Customer support team Ms Esther was very prompt in addressing concerns. Great customer support from Ms Esther. Recommend this app, easy to use. 5 star for customer support Ms Esther.