Reviews for Avada Email Marketing

Great Customer Service. Tracy helped me make sure my popups were set up correctly in a timely manner. Abby also later helped me make adjustments to my popups. Service is quick and helpful. Would 100% recommend.

I'm enjoying the app, I had a problem at the beginning, which Esther quickly resolved for me, while I had spoken to someone else and hadn't been able to resolve it. Thank you Esther!

Abby from Avada assisted me patiently and professionally.

Bardzo szybka obsługa klienta i pomoc w problemach technicznych. Najlepsza aplikacja do marketingu poprzez maila i sms.

thanks abby for helping me <3

Prakash has helped me a lot when I had some errors showing up, the customer service is 100% and the app is amazing to use, it helped me get leads already and hopefully new sales soon!

The applications are great, Emily at the help desk is incredible, just write her name in the chat application!

Does not work, no support, no refund! I wanted to try a new email marketing tool. At first sight avada looked great. It turned out to be a time consuming mistake. The tool does not work, all my campaigns have an open rate below 3%. With my other tool it was still 40%. The import of contacts I had to do completely alone, because the technical team has never answered several times over days. you can always reach someone in live chat but they can not help. I have tried it for two weeks. the emails are not sent, opening rates extremely low. I cancelled the tool (within 30 days of my first purchase). They advertise a refund within the first 30 days. Submitted the refund request 2/3 weeks ago. they said 3-5 days. I still haven't received a single response from the refund team. once the live chat claimed it was only possible in the first 30 days, which is the case for me. In the end, I have invested several weeks of time and money for a tool that does not work. I have never received a response from the refund. the main thing is to settle the money. I have now waited a really long time for a solution and never write reviews. but if I never come to a solution despite multiple letters then I now at least write my honest experience. Better stay with the big reputable email marketing providers.

Love it..easy to use. The support service Hana are really helping and nice. I'm Appreciate it

Emily helped me though a confusing roadblock I experienced.

Customer is great :)

Lydia was so kind and helpful to me. Also solved my problem in second.

Emily was very helpful with my free upgrade to send more emails/month. Fast, effective service. Thank you!

Lydia was super helpful and great. 5/5 ty Lydia. Would walk into traffic for her.

Great app, great customer service, especially Jasmine, professional and patient, thank you so much.

Inteface fácil de usar e o suporte é rápido e eficiente. Obrigado Lydia pela ajuda!

Came across this app by chance and wow - so far it's been amazing. I had it downloaded 10 minutes and got in contact with the support and they've been so helpful. Jasmine and Tony have done an amazing job at answering my questions and diving into the platform for personalised support and assistance. No links to a help guide or FAQ - these guys rolled their sleeves up and got stuck in with me. Can't thank them enough. There's so much in this app to get stuck into. Can't believe there's so much for free.

Awesome tool! Awesome support.

Amazing and quick support ,Hana was amazing and she helped me to set up the app and the email automated notification with no time at all

Everytime I need help with something, I can send a quick chat and get it resolved. Esther helped me tonight and answer and fixed all my issues! Great customer service!

Esther was very helpful with whatever i wanted and the prompt response was very helpful

i suggest everyone avada app because has integrated several services useful and strongly evoluted and emily is a super assistent too much able ,professional and is able suggesting everyone has a shop shopify ..i suggest everyone avada services thank

Wooow, a really perfect app for my shop

I recently had the pleasure of working with Abby on a customer service issue, and I was incredibly impressed with her professionalism and dedication to resolving my problem. I was having trouble with my account, and I was getting frustrated because I couldn't figure out how to fix it. I contacted customer service, and Abby was the one who helped me. She was very patient and understanding, and she took the time to explain the problem to me in a way that I could understand. She also worked diligently to find a solution, and she was able to fix my account within minutes.

Esther is amazing!