Reviews for Automatic Discounts & Upsells

1) It says 7-day free trial but app doesn't prompt you to activate this feature. Very miss leading. I am not paying $150+ and additional one time fees without seeing whether app works on my site or not. 2) App itself seems not very user friendly, very difficult to navigate. 3) I can't find what I need to do unless i stop and read every single unnecessary tabs and columns. (while trying to avoid all "subscribe, must subscribe, this feature premium only, get now..." notifications pops everywhere...) 4) Works very slow, sometimes freezes and you have to close the windows and log in to your shopify again (I have 2018 iMac , 256mps internet) 5) Finally I was able to add a rule to test it and waited 20 minutes, still n change. 6) I don't think this worth it. Will update again for good or bad...

I use Automatic Discount for permanent automatic discount codes for multiple item orders set up in 7 tiers. It works beautifully. It's really helping our little business grow. Also love the customisable Notification Bar that pops up in the cart. Contact has been spot on also with a response within 7 minutes. Great app. Very professional team! aviagrafix.com

Counterintuitive and difficult to use. After being installed for some time I then noticed zero sales and investigated why. Source code fault on the APP. 1 week later still no resolution... Oh boy :(

fixed my issue right away. thank you so much for the great customer service. strongly recommend app.

This app worked great for us for about a year. Then, suddenly in January, we had complaints about customers not being able to get through checkout without it timing out. If they had a lot of line items in their cart, it seemed like the app could not update the automatic discount code properly with so many line items. As a result of this, we lost thousands and thousands of dollars. The app developers kept shifting blame to Shopify. Once we deleted the app, we no longer had complaints or issues. It seems that the issue was a combination of something that changed on the Shopify platform, PLUS this automatic discount app that could no longer adjust the discounted pricing at checkout when there were a lot of line items in the cart (typically 50+ line items). I tried reinstalling the app this week, and two days in we started receiving the exact same complaints again. Checkout was timing out for customers so they could not place their orders. We have immediately disabled and deleted this app, and will no longer be using it again. Frustrated that the app developers did not have communication with us, and never truly followed up on the issue.

Probably worth waiting another week or two to see the new pricing and what else is on offer, very good support however.

today i discovered another bug in the app if the customer selects 2items and goes to cart but what if he decides to add another item from the cart page selector to buy 3 items total he will do so and click right away the checkout button.....well the app will not work even if i dont have any other app interfering in the cart page!!! he will need to refresh the page and wait until that congrats discount pop up comes out in a few seconds wich is amazingly anti user experience so he can have his new quantity discount applied....bottom line he must be aware that he needs to go slowly and refresh each time he changes his mind!!!!!!!!!!!!!!!!!!! Not mentioning the paypal express button..........!!! Support team do sth!

Nous avons reçu un très bon service afin de configurer l'application correctement en fonction de nos besoins. L'application aide grandement à l'application automatique des rabais pour nos membres!

I had to uninstall the app because it didnt work on my shop, i tried to contact support but there was not response for days and when they finally got back to me they mentioned we are looking into it. I uninstalled the app and asked for the refund, they mentioned they will refund asap that was four weeks ago, i am fighting charge back on paypal. very unprofessional and no timely response for the customer. this app makes changes to your core shopify theme, be careful if you buy this app. they make you pay for every little functionality. CEO Darek keeps promising to resolve but there is no response from him.

I use this app for over a year now and it is very helpful. We have so many option and it is optimized to help convert more. Their customer service is more than on point. I would recommend it to any shopify store.

**UPDATE - As frustrating as that was, the developer reached out immediately and helped us fix the issue. I want to love this app. It appears to do exactly what we need. However, we're experiencing a major issue with about 15-20% of our orders... The discount is showing on the checkout page but when a customer places the actual order, the discount isn't working. Needless to say, I am getting a lot of complaints this morning (black friday of all days).

Breathe in Detroit

2018-11-24

United States

I used this app during Black Friday to set up some basic rules for applying discounts based on cart amounts, something Shopify cannot do natively. It's important to understand that app works as s set of triggers to apply discount codes that you create in Shopify, so you have to combine the trigger with how you setup the discount - for example, by setting minimum purchase amounts in the discount itself, etc., as well as defining it in the app rule. It can be a little tricky to get it all set up correctly, and you'll want to do test carts, etc to make sure it's doing what you want. We had a little trouble getting the discount to trigger even though the correct cart amount was reached. The app owner was super responsive and even installed some code during Black Friday to make sure it was working correctly. He also helped with some basic troubleshooting during our sale. My only suggestion would be to put some of the info I learned through direct support into the app documentation/help section - like the example of putting the minimum purchase amount in the discount as well as the app rule. I would definitely use the app for future sales now that I know more about how it works.

Crio Bru

2018-11-24

United States

The app works great for some order but on other orders it doesn't apply the discount on about 10% of our orders. I spent most of black friday apologizing and refunding order manually. Sad!

Very expensive app for Shopify Plus users, with no trial. $99/month on top of all the other fees, and who knows if it works or suits the customers needs? That said, there is little to no support. The Bold discount app however calls you and helps you to see if their app will work, it didn't for us, but the customer service was incredible. Automatic Discount - not worth it.

Yooletta

2018-10-31

Israel

it simply does not work. we've paid for both premium and for advanced rules add on but discounts don't apply. support did not help us sort this out and we're now giving it another shot addressing them in trying to sort the issue.

This app used to have some functionality to it. Last time I used it the free version has everything paywalled forcing you to upgrade to premium in order to use even the basic rules. Don't waste your time with this app.

Awesome app. Makes it easy for us to link our promotions directly to our ads.

I was charged for this app during the trial period. The amount was minimal but it left a bad taste in my mouth.

couldnt give zero star. Why would I use your app if the free options are already in shopify discount page? and I have to pay a monthly subscription + ADD ONE???? seriously the whole point of your app is the add one otherwise its useless. Unless you make your premium subscription with everything included you wont go that far.

An application has very nice and useful features if you want to check how it looks like visit website www.escapewatches.com

Awesome app! Great support. Definitely helps with conversions..

Raw Energy Tools

2018-04-06

United States

This app is fabulous and my clients love the discount being automatically applied. One concern I have found is it doesn't always add the discount even if the cart total warrants it. I've had this happen 3 times already and after ensuring everything is still active on both the app and the coupon area, it seems to be an app mishap? I emailed the support and was referred to make an account and ask my question on some blog feed. Didn't like that at all and because I could never figure out where to post for help, I never have gotten to the bottom of why this happens. Would give this a 5 star rating if it weren't for these two hiccups.

it works just perfect! never had an issue with it at all

AMAZING APP - AMAZING SUPPORT Not only does the app work REALLY good and simple, also there was someone on our sites 24/7! They even changed the app according to our recommendation. Realy great service. I can only recommend it.

Awesome app in my opinion. We've run tens of thousands in sales with it. Everything from automatic discounts to pre filled carts with discounts already applied. It solves many problems in some very clever ways without having to learn rocket science. Great support as well with direct access to the devs if you join their slack channel.