Reviews for Automatic Discounts & Upsells

This app looked like it was exactly what we needed, and the way that it sets the discounts up is great. The problem that I have with the app is that it is not user friendly for the customers that visit our site. We may look into using this app in the future if there are a few changes with how it works on the front end for the customers. There are too many steps for the customers and in order for a customer to remove an item from the cart they have to exit out of the pop-up, remove it from the cart, then click back into the pop-up in order to checkout with the discount that they want.

I was in the market for an app to help amplify my store's bundling functionality, and after trying out a few different apps, it became clear that the 'Automatic Discounts App' was the one for my store. It is very robust and can be tailored quite well to the specific needs you are looking for in regards to automatic discounts (x amount of items in cart yields y% off, etc). I've also found the developer's customer service team replies fast and with helpful information. Highly recommend!

The "free" plan content would indicate that basic rules for discounts would be available. They are not. I realize I shouldn't complain about anything provided for free, but I wasted 40 minutes trying to figure out what I was missing.

Very happy with this app so far. All seems to working great. Easy to install, setup and manage. I have not had to deal with support yet, so no idea how good that is but the fact that I didn't need them is good. www.designpax.com

WARNING. DO NOT PURCHASE. I paid the developer to have them unlock options needed to give freebies away to customers. They did that and their app doesn't minus the freebies given to customers out of the inventory on hand. They said it was Shopify's fault. They will not respond nor will they refund you for anything you paid. I found this flaw out when the freebies my customers were requesting, I no longer had in stock. I had to go could all my inventory and update the system. It was a disaster. DO NOT PURCHASE. There are better apps out there with better support.

This app is extremely clever and useful for us. So far, we have mainly used the "Pre filled Cart" function, with which we can send our customers with a single call-to-action in the newsletter directly to the pre-filled shopping cart.

Paid $50 just to unlock the app to find out it does not allow me to do what it literally advertises. This app claims you can create discounts based on the URL which the customer comes from (I'm trying to give a discount to customers with a .edu email). I upgraded twice and even on the advance plan there is absolutely no option for this. Not user friendly and quite frankly a waste of money since the app description misleads you to believe the app can do more than it says. I literally paid to unlock a feature that doesn't even exist. Wish I could be refunded.

We needed an app that would allow tiered discounts (5% off for orders over a $100 and 20% off for orders over $250), with 55% of our customers making use of these automatic discounts. This, of course, encourages larger orders. Automatic Discount does the job perfectly with the added bonus of telling shoppers in a popup how much they've saved while still in the shopping cart. Very cool feature, which encourages customers to complete the order in checkout.

Awesome App & a good replacement of limited functions of shopify automatic discount. keep it up. I was using before an app which was using draft order to provide discount & was very poor in function, then shopify support recommended me this App & all my problems got solved

WATCH OUT!! This APP is NOT FREE and there is no "FREE" plan available. $59.99 just to UNLOCK the APP. $12.99/month required to USE the APP. $100.00 for any Installation "help". The app is "FREE" to download but you have to pay $60.00 to unlock the use of the app, and then another monthly fee of $13.00 to just use the app. If you don't pay the monthly fee, your $60.00 is a waste. Here's the kicker. They'll charge you another $100.00 dollars on top of all this to "Install" it for you if you need help with anything. Sure, the copy and paste codes are easy to follow BUT, Their instructional videos are SO TERRIBLE that you can't get any type of value. When it gets to the part where you actually need help, they say "here are some complicated versions of it". If you know coding, great! If not, pay us. Their instructional videos don't go over everything because they WANT to leave you hanging in the hopes that they pay you $100.00 bucks for "Installation". Overall, you would think on top of all this, support WOULD and SHOULD be something that's added on to the service. This app will drain your pocket before you get started with any Shopify dreams you have. Stay away.

We are using this app to get around the fact that Shopify won't let you set up more than one automatic discount at a time. This provides an excellent solution to that little hurdle, and the set up was very intuitive. The whole app is very user friendly and has lots of great features we are excited to check out. And last but not least...the customer service and help with onboarding is amazing.

1) It says 7-day free trial but app doesn't prompt you to activate this feature. Very miss leading. I am not paying $150+ and additional one time fees without seeing whether app works on my site or not. 2) App itself seems not very user friendly, very difficult to navigate. 3) I can't find what I need to do unless i stop and read every single unnecessary tabs and columns. (while trying to avoid all "subscribe, must subscribe, this feature premium only, get now..." notifications pops everywhere...) 4) Works very slow, sometimes freezes and you have to close the windows and log in to your shopify again (I have 2018 iMac , 256mps internet) 5) Finally I was able to add a rule to test it and waited 20 minutes, still n change. 6) I don't think this worth it. Will update again for good or bad...

I use Automatic Discount for permanent automatic discount codes for multiple item orders set up in 7 tiers. It works beautifully. It's really helping our little business grow. Also love the customisable Notification Bar that pops up in the cart. Contact has been spot on also with a response within 7 minutes. Great app. Very professional team! aviagrafix.com

Counterintuitive and difficult to use. After being installed for some time I then noticed zero sales and investigated why. Source code fault on the APP. 1 week later still no resolution... Oh boy :(

fixed my issue right away. thank you so much for the great customer service. strongly recommend app.

This app worked great for us for about a year. Then, suddenly in January, we had complaints about customers not being able to get through checkout without it timing out. If they had a lot of line items in their cart, it seemed like the app could not update the automatic discount code properly with so many line items. As a result of this, we lost thousands and thousands of dollars. The app developers kept shifting blame to Shopify. Once we deleted the app, we no longer had complaints or issues. It seems that the issue was a combination of something that changed on the Shopify platform, PLUS this automatic discount app that could no longer adjust the discounted pricing at checkout when there were a lot of line items in the cart (typically 50+ line items). I tried reinstalling the app this week, and two days in we started receiving the exact same complaints again. Checkout was timing out for customers so they could not place their orders. We have immediately disabled and deleted this app, and will no longer be using it again. Frustrated that the app developers did not have communication with us, and never truly followed up on the issue.

Probably worth waiting another week or two to see the new pricing and what else is on offer, very good support however.

today i discovered another bug in the app if the customer selects 2items and goes to cart but what if he decides to add another item from the cart page selector to buy 3 items total he will do so and click right away the checkout button.....well the app will not work even if i dont have any other app interfering in the cart page!!! he will need to refresh the page and wait until that congrats discount pop up comes out in a few seconds wich is amazingly anti user experience so he can have his new quantity discount applied....bottom line he must be aware that he needs to go slowly and refresh each time he changes his mind!!!!!!!!!!!!!!!!!!! Not mentioning the paypal express button..........!!! Support team do sth!

Nous avons reçu un très bon service afin de configurer l'application correctement en fonction de nos besoins. L'application aide grandement à l'application automatique des rabais pour nos membres!

I had to uninstall the app because it didnt work on my shop, i tried to contact support but there was not response for days and when they finally got back to me they mentioned we are looking into it. I uninstalled the app and asked for the refund, they mentioned they will refund asap that was four weeks ago, i am fighting charge back on paypal. very unprofessional and no timely response for the customer. this app makes changes to your core shopify theme, be careful if you buy this app. they make you pay for every little functionality. CEO Darek keeps promising to resolve but there is no response from him.

I use this app for over a year now and it is very helpful. We have so many option and it is optimized to help convert more. Their customer service is more than on point. I would recommend it to any shopify store.

**UPDATE - As frustrating as that was, the developer reached out immediately and helped us fix the issue. I want to love this app. It appears to do exactly what we need. However, we're experiencing a major issue with about 15-20% of our orders... The discount is showing on the checkout page but when a customer places the actual order, the discount isn't working. Needless to say, I am getting a lot of complaints this morning (black friday of all days).

I used this app during Black Friday to set up some basic rules for applying discounts based on cart amounts, something Shopify cannot do natively. It's important to understand that app works as s set of triggers to apply discount codes that you create in Shopify, so you have to combine the trigger with how you setup the discount - for example, by setting minimum purchase amounts in the discount itself, etc., as well as defining it in the app rule. It can be a little tricky to get it all set up correctly, and you'll want to do test carts, etc to make sure it's doing what you want. We had a little trouble getting the discount to trigger even though the correct cart amount was reached. The app owner was super responsive and even installed some code during Black Friday to make sure it was working correctly. He also helped with some basic troubleshooting during our sale. My only suggestion would be to put some of the info I learned through direct support into the app documentation/help section - like the example of putting the minimum purchase amount in the discount as well as the app rule. I would definitely use the app for future sales now that I know more about how it works.

Crio Bru

2018-11-24

United States

The app works great for some order but on other orders it doesn't apply the discount on about 10% of our orders. I spent most of black friday apologizing and refunding order manually. Sad!

Very expensive app for Shopify Plus users, with no trial. $99/month on top of all the other fees, and who knows if it works or suits the customers needs? That said, there is little to no support. The Bold discount app however calls you and helps you to see if their app will work, it didn't for us, but the customer service was incredible. Automatic Discount - not worth it.