Reviews for Amazon Integration Plus

Totally streamlines the process of getting your products into Amazon. The user interface is pretty straightforward if you're familiar with hour Amazon accepts listings, etc. Customer service was amazing as well. Easily scheduled a call to get my questions answered. Highly recommend.

Keterson is great and very helpul is explaining how the app works - showed us features of the app we were not aware of.

since yesterday it seems to have been able to import orders normally, I hope that in the future there will not be a similar situation, and the solution to the problem is also very long, but thank you very much for your help!

I am using Amazon Integration Plus to sync my Amazon with Shopify store, so FBM can be fulfilled in all one place. When I set up the connection, the orders transferred across smoothly. I then had some issues around not knowing how to get the rules up and going, but reached out to the customer service team who jumped on a call with me straight away. Very good customer service, thank you Keterson for your help!

Uninformative customer service and a lack of support documentation

When this app works, it works well to do the things we need. But the app frequently fails to automatically sync orders from Amazon to Shopify, requiring manual attention and intervention. Support is usually responsive in writing back to say that an issue will be looked into, but this particular issue has been ongoing for months without resolution. Other reviews confirm that this issue is not limited to our account. Another tip: during setup, watch that you don't accidentally allow the app to overwrite all of your existing Amazon listings. This happened to us, and we are still correcting product details.

I haven't found a way to import all of my Amazon orders, in one single swoop, but their support was very responsive, and they are working on this issue diligently. All good for now. I'll report back here, if "page by page" continues to be the only way to import orders from AZ....but for now, the app seems to be doing what it should. Here we are, end of April, 2024. I like the app, but it is lacking one major feature. After it imports an Amazon order, it never updates the tracking status. So, all of your Amazon orders that this app imported, will remain "Unfulfilled", unless you manually update each one yourself. They love to tell me there's nothing they can do about that, which is a bogus response. They pull the AZ orders in, then I may fulfill some (or all) on AZ or in Shipstation...but since this app pulled them in, they will never show fulfilled within Shopify. Sorry, but that's a show-stopper to me.

Contains all the functionality we needed to fully integrate Shopify and Amazon, including inventory management and fulfillment.

Ketrson, was fantastic, showed me how to work this great app, worked smoothly and easily.

Bad support

JemJem

2024-04-09

United States

It's very easy to set up the app and connect our Amazon account with shopify. The support team was very helpful and the app works very well. We've been using this app for more than 3 years now, we've tried other apps as well but amazon app works really great comparing to others. When there are minor issues, support team is very responsive to take care of all issues. highly recommended.

L'application a été mis en place suite à un souhait d'intégrer les commandes Amazon dans Shopify. Les commandes et l'inventaire remontent correctement et la synchronisation est immédiate.

Bunker 27

2024-03-30

United States

This app has a LOT of features, and you have a LOT of control over how your products and orders sync compared to other apps on the market. BUT the app stops working from time to time and does not import the orders, so if you have to constantly check amazon everyday to make sure orders got shipped out. I've reached out to support multiple times and I never get a response back and they NEVER notify you when the sync stops working. I originally gave them a 4 star but now I am changing it to a 1 star and looking to get off the app.

Works good must of the time, but you have to watch it, just in case it stop upload to you website in shopify. This can be really bad if you miss it. They will not ussaly contact back about any thing its rare, not great service but price is good.

Slow customer service response, complicated instructions

Sadly this product is junk. Tried to sync orders and there's no way to select the Amazon products for which sales should sync to Shopify. Confusing and doesn't work. Save your time and skip this one.

Very supportive team, usually helped to solve the problems and gave useful tipps regarding Amazon Marketplace. If everything is set up neatly, the orders will sync with Shopify seamlessly. Recommend.

Ok

FloorLife

2024-02-08

United States

While the app offers potentially promising features, there seems to be a challenge with the timely refresh of orders as per our configured settings, necessitating manual intervention. Regrettably, when reaching out to support for assistance with this matter as well as others, we encountered a lapse in resolution efforts.

We are experiencing a lot of issues with your app. The latest one is it refuses to list certain SKU's

Estamos probando el modulo y la verdad que nos va genial. Además la gente de soporte es muy amable y atienden las necesidades y dudas que van surgiendo. Muy valorable y agradecido.

We sincerely apologize for the frustration you've experienced with your order import. We understand how upsetting this must be, and we're truly sorry it didn't go as smoothly as we intended. We've contacted your email to learn more about your situation and offer our assistance in resolving this issue. We're committed to ensuring your satisfaction and always looking for ways to improve our support service and overall customer experience. Please don't hesitate to let us know if there's anything else we can do to help.

sempre piena di bug e malfunzionamenti con la sincronizzazione...da 1 anno e mezzo.

I would rate this app higher but it is largely misleading. You're given a free trial, but the free trial is used up before you can use the app. I was chargers over $40.00 before I could even sync my store to Amazon. Once I synced my store my products would not sync. It isn't a free trial if it takes 2 weeks to be approved to sell on the app.

Ice 'N' Fire

2023-07-26

Canada

** update 7/26/2023 Not sure what has happened to this company over the past 6-8 months but functions has gone to nothing. Sometimes orders do not import and other issues happen then their support does not respond for over a week or more with reply's that are not relevant. Then you have to wait another week when you reply back within minutes. If they can get back to the way they were prior would be a good app. For now I am un-installing! *** So far so good! This app has so many options and the support is outstanding! You will have to allow for a time difference but my questions were followed up on in a timely manner. Plus I was given help to set it up and to make sure it was working properly for my needs. Thanks for your help Oliver and team! Well done!