Reviews for Amazon Integration Plus

MIZIZI

2021-09-20

United States

The app is great and definitely an upgrade from any of the previous Amazon apps used in the past. Their support team, especially Keterson, is very knowledgeable, patient, & helpful. The only thing I'd say is that even with the tutorials provided to explain setup, it's still a bit difficult to do on your own. There's also A LOT of functionality so it can be overwhelming at times looking at the interface.

La meilleure interface entre Shopify et Amazon que l'on puisse imaginer. La prise en main est loin d'être simple mais de très très loin la plus simple des possibilités offertes par Amazon. Conscient de ces complications, le support est super disponible pour vous accompagner dans la prise en main, la création et la gestion de vos offres.

We had an issue with synchronization betwen Shopify and Amazon for Fraudulent orders and olivier help us very quickly. The exchange was very clear and efficient. Solution was found very quickly.

Its an amazing app and it suffice my needs and great Customer Service team. Definitely worth a try. Thanks

Support for this app is amazing. I don't envy the developers who have the task of making the Amazon seller channel easy to use, but these folks do as good of a job as one could expect. We had an edge-case issue connecting existing products from our Amazon account to our Shopify store. The support/tech team jumped in and implemented a fix. I'm super impressed.

Great support really loved the customer service thanks so much would recommend overall great integration works well

This app has been a great extension of my business linking to amazon and the team were extremely helpful to ensure the integration was linked properly and my coding was done correctly to do so. Highly recommend this app to upscale your business

Great app to integrate Amazon with Shopify, a lot of useful features and flexibility customizing it as the business need. In addition to a great support team, answer questions with a clear an direct to the point answers and actions. Thank you!

This app made it really simple to start selling thousands of products on amazon. I really like it alot.

This is a great app. I have tried other Amazon apps and they always have faults from the start. So far this is the best I've used. Customer service seems very good so far. They reply within 12 hours and give very detailed descriptions on how to integrate the app.

BodyJ4you

2021-08-30

United States

We had this app installed for a few months and it worked well until they decided to remove an option to receive inventory from FBA. Support responded that "nobody was using this option" as a reason for that. No email to let us know. Looks like our business is not valuable enough to send an email. Very unprofessional.

Great support once you get in touch with them and very easy to list once set up correctly. Only downside is ease of use for beginners on Amazon and manuals are a bit hard to follow

I had this installed for two weeks. The app does unexpected things such as updating images on Amazon listings that you've not linked by sending your Shopify images to it. It also started creating skus for things I had not selected, and listing them for sale on Amazon automatically. I had not linked Amazon Mexico, but it started creating live listings within Mexico and listing them for sale. Unexpected behavior is a death knell to an Amazon account. I had not set these things up within the app, and there were no options in the feeds panel (where it was coming from) to stop it. When I asked Olivier over support how to make these things stop, how to unlink Mexico if I have never linked it, and how to make it stop updating images, he told me that these things were not happening and I had nothing to worry about. That's when I uninstalled. I don't write a lot of reviews, but staring at the warning on my Amazon main panel that my account is in danger of being shut down because of all the Merchant Fulfilled orders I had to cancel prompted me to warn others. This app could result in a loss of your account.

I'm very happy of this app and I've find awesome the support service (with Keterson) helping me to integrate my shopify e-commerce. Patience, competence and, last but not least, being able to understand my bad English. Great job, now we look forward to making sales to further raise the level of satisfaction. Ramon

Really good quality service, thank you for your help Keterson Navarre ! He was always there when I need his help !

Very Happy with the quality of service received. Olivier was great at answering all my questions and helping to integrate my shop with amazon. The Translation service was great, and I am looking forward to building my brand on Amazon. Thanks for your help guys.

After a long search I found the best integration App for Amazon & Shopify. it is easy to use, the connection is optimal between Amazon and Shopify. The support team answer quickly and solve issues immediately (only small issue occur because of OSS). I highly recommend it.

Super-difficult to install so i gave up. i singed with an expert they recommended called Common-Service. I paid in advanced. Booked a meeting. Waited 3 days for that meetongday... 40 minutes before the meeting they come back to me and say that they dont understand a question i had so they Canceled everything. Im now 15minutes from when the meeting should have started and NOTHING I lost 4 days including trying to install it myself. my patiens is gone. And again this this softwarebusiness is proven to be a joke If your not a computer expert.. look for another program

Primafila Store

2021-07-28

Italy

I finally found the perfect app for me... It does its job perfectly. Recommended! Cheers for the developers :)

Very hard to understand how the app works. Can't recommend while there is better apps available. But there are tutorial videos

After 30 days of using this app, here is the GOOD and BAD. We needed integration to various Amazon marketplaces, including FBA and FBM, and be able to sync it all to Shopify main store for orders tracking and inventory The app provides many features that cover that and probably a lot more, but we were not able to get to them due to lack of any on-boarding assistance, meaningful support and extremely long response time on an average that took a day or more. In other words, you pretty much on your own. ________________________________________________________________________________ ***PROS*** - Integration (see CONS) with Amazon various international and domestic markets. - Orders imported seamlessly to Shopify for FBM or from FBA fulfillments. - SKU matching seamless for inventory tracking in Shopify. - Ability to turn On/Off sync between app and Amazon per each marketplace. Handy when nothing works and you got many items stuck in limbo. ***CONS*** - You are on your own. Let me repeat that - You are on your own. - There is no on-boarding help. None, zero. - Real Support Response time regardless of published notes are as such: Tomorrow. That's the best estimate. Maybe day after tomorrow if your ticket magically does not get assigned to the one and only support rep we ever encountered. So the same guy. - In case of emergency if you have hundreds of SKU's in trouble on Amazon there will be no phone support, chat support, remote support or anything else you are imagining to be standard as of 2021. - Integration with Amazon various marketplaces has number of nuances that has to do with SKU matching and ability to track FBA inventory, but you are not going to know that until you deep in. For example, in North America we are still trying to figure out how to track FBA inventory in Canada and USA, since they are under North America Unified Accounts. We are afraid to even think of Europe with many more markets. 7 days emailing (1 email per day) and no resolution to this with support agent (that same guy). Every day you get a new statement that contradicts yesterday's statement. We wait until tomorrow to get a response to yesterday question. I figure another month or so and we get one paragraph of useful help. I am sure the problem could have been solved in about 10min via chat, remote or phone call. ________________________________________________________________________________ Hopefully by now you are catching the drift of how this works here. If you have a small store (few SKU's) and really good with programming, database and clear understanding of the flow of data or you like exciting midnight surprises with mission critical software, then this is for you. We actually have most of it covered and still in trouble. If you like to have someone walk you through the process and fine tune what is shown in general video to work for your store, then you are in trouble too. I like to be fair and offer real assessment. I am not afraid to work with company that has one guy that covers it all. But I cannot stand when employees or owners do not take customer's problems personally and seriously and do not care to get involved to see it completely through. "That's not my problem attitude" how good business or software gets in trouble. Take this review at your own risk for all its worth.

Mr. Keterson, in my view is a credit to this profession, he's patient, considerate, and inspirational in his approach to helping clients. He walked me through setting up the product information to facilitate correct labeling and setting up products in the prescribed categories according to Amazon criteria. Some of the instructions were a bit confusing to me, as a novice using the Amazon platform, for instance, sizing and coloring rules and "requirements" needed to compete the set-ups. For a novice , I felt some of the instructions took for granted I had more experience than I had; I could have benefited from more detailed explanations, which the Support person calmly provided. My over all opinion , is since so many people are opening up Online businesses who come to this new medium with little to no experience, this App needs to consider this, and make the tutorials and instructions more detailed with examples that are rudimentary . Assume you are taking to a four year old, explaining how to make cookies. However, you do provide an excellent support staff to accommodate those of us who are still trying to crawl before we run.

it works perfect. brilliant support. higly recomended. work with this app more than one year, it is the best.

We are using this app for the last couple of months. We switched from another app because they were too slow to add connection to new marketplaces. Maybe because I was used to another interface, it took me around 1 week to get used to this app. Even though it took time to get used to, the app worked very good from the beginning. I learned about some options and functions in the following days. The customer service is also top quality. I always received replies quickly and problems have been solved, except one case but we concluded that the problem is not due to the app.

We started last week with a this app, and we paid for them to customize our products to upload to amazon. They just uploaded one category and they did it without any problem,they customized it as we requested. Customer service has being very friendly and fixed all the issues very fast I will update this review at the end.