Reviews for Amai PreOrder Manager + Notify

This app does not work corerctly and made us have serious problems, so pelase read carefully. And each time you contact the support, they say it is not their fault, it is due to the cache. But even when you clear the cache the problem is still here. Don't install it, you'll get into many troubles. First : the worse problem we had with this app is that we fixed limits for per-orders (according to the stock we were about to receive) BUT the app didn't blocked the orders after the limits were reached. So we sold 711 items that we won't receive! You can imagine the problem of contacting and refunding 711 customers and the bad image of our company that it gives to the customers! Other problem : the message that appear above the button "pre-order" changes very randomly. So, in may 2020, our customers could see that we will deliver our pre-ordered goods in january 2020 ! Because it showed the previous message. And even if you clear your cache, it does not change but the support tells you that if you browse on "incognito tab" you can see the changes... but who browse in incognito tab actually??. Another problem : if you need an export of your pre-orders (for exemple to identify the 711 customers to who you've sold unexisting goods because of this app), then it does not work. The export keeps loading and loading but you get nothing except an error message. And when you contact the support they say "there is no issue, it works on our computers" but the problem is that it does not work on their customer's computer... I've even read another review with the same problem. In short : run away from this app, you'll save time and money and will avoid deluding your customers and you'll avoid losing credibility.

I had no idea how to do pre-orders when the launch of my brand was pushed back by 2 months by the pandemic--but the Pre-Order alleviated my stress of getting press and sending people to my website without the "sold out" tag on all of my products. Thank you thank you thank you!

I have been using the app for a long time and I needed it customized for my customers. I reached out and they customized it for me very quickly. I would recommend this app to anyone who wants to capitalize on preorders

We are launching a product tomorrow and decided last minute to add a pre-order app because we know the product will sell out quickly. I had tried two other apps previously, but was not able to get the app working as quickly as I would have liked. After waiting a couple hours to hear back form their support, I became restless. Third time's the charm right? So I downloaded Pre-Order Manager. I still had a couple issues, but the game-changer was the customer service. Their in-app chat feature had me connected with a support agent within seconds and I not have the button fully functioning after less than an hour. NOTE: My store has a custom theme, so I needed additional help with the code. I was also able to get the button on our quickshop page which is unavailable with the other apps I tried. Thank you for for speedy, helpful guidance Eugenia :)

Very upset that this app tried to charge me when I only used the features that are free to use! If you are using the free features, please check your billing to make sure this app company isn't charging you unfairly.

Excellent support when I came up against a conflicting issue with another app. Everything up and running again very quickly. Highly recommend.

A few things didn't work correctly with my theme but the customer service team was VERY responsive! Bravo!

UPDATED: the customer service team reached out to fix the problem promptly. BEWARE: this app clashes with Bold Subscriptions App, even if you delete it. I wish I knew this before installing this app, and I thought there was no risk with the free trial. Now I need to comb through the code to clean it up.

Pega Papel y Tijera

2020-05-04

United States

The functionality is exactly as you'd expect it, which is to say works well. Where this app really shines is in its customer service. They reply quickly to any and every question you may have, and I could not be more pleased. I would definitely recommend the priority tier, it is well worth it.

This pre-order app works very well and found it quite easy to install. Very happy with the support provided too

just setting this up but their customer service is great, helped get our button to look exactly like our typical shop now button.

The app is good, but it would be really helpful to be able to download a csv of your pre-orders, and to be able to sort the orders better on the analytics page. The app is simple and does a good job. The customer service is really helpful and the app saves us a lot of time. We've had plenty of pre-orders and it seems really clear to the customer that they're pre-ordering.

Great pre-order app! Easy to add, good options with ability to customize and great support. Highly recommended

Pretty nice. Good customer service and useful for when we sale out; I like the automated change to pre-order when you sell out.

Great app and super helpful customer service, the team fixed a styling issue with my pre-order button in no-time, highly recommend! Thank you all!

Amazing customer service! Thank you, Artyom, for your kind help. The problem was resolved swiftly :)

Great app so far, and equally importantly, a fantastic and helpful Customer Service team! Good work Alex and Eugenia!

great costumer oriented service:) i enjoyed the simplicity of this app. Check out works and we can sell

Best Shopify Owners I will recommend the preorder app to everyone. Who’s want to build up the business to another level. 10 ⭐️ customer’s support special thanks to Alex and Artyom from SpurIT for the amazing Redcarpet customer service support treatment.

Get app and even better customer service. Quick response and thorough follow-through. I'm still learning how to use it, but I feel much more confident in being able to get it up and running.

Changed recently to this app from another one and really liking the ease of it. Fast response from app team at install when had a query. Yes, it's a little more expensive than some others, but worth the extra cost, as very intuitive, auto puts out of stock items onto preorder and saving us a lot of time from manually checking items. So far so good. Recommend.

The app required a small fix. Thanks to excellent customer service the problem will be rectified and the app functionality improved. Be sure to grab a bundle of this developers apps to help funnel sales with up sells, as well as rewarding repeat customers.

Great customer support. It's a good app for basic pre-orders and Artyom is awesome at what he does. A++

Flawless customer service and the app is very simple to set-up and to use! Absolutely recommended!!!

Basic functions are not in the app. If you update your customer messages when an item is out of stock, it doesn't update them on the page if a customer has been on that product page before.The developer told us that the customer would have to "clear their cache" because their app isn't able to do that. Ridiculous.