Reviews for Amai PreOrder Manager + Notify

Really good app, client service reactive and present when needed. Congrats to all for the good job..

Rex Specs

2020-05-19

United States

Great app! Customer service was very responsive and helped us fix a small issue very quickly. We're excited to have this to start selling new colors before they arrive.

I downloaded this app to receive pre-orders for a new product that was coming in. The app performed very well and was very easy to install and use. I would definitely use this app again when needed. Also, great customer service follow up by Artem.

I only have this on 1 product and I was charged. I will be deleting this app, I was just trying to see how it would work for 1 subscription product.

The Tuscan Kitchen

2020-05-16

Canada

We've been using this app for quite a while now to manage our pre-orders and it works very well. Recently we had to integrate it with a new update and the support team did a great job sorting it out quickly and with excellent communication. Eugenia was great and resolved an issue I was having right away!

Pre-Order Manager is easy to work with and has great customer service. I have never had to wait but a couple minutes to get someone to chat with.

This app is very easy to use and I was astonished by the quick support that they provided. Thanks to them I was up and running in no-time!

It was hard to fit to my theme though, they worked hard to make it. Functions are good and easy to use.

This app does not work corerctly and made us have serious problems, so pelase read carefully. And each time you contact the support, they say it is not their fault, it is due to the cache. But even when you clear the cache the problem is still here. Don't install it, you'll get into many troubles. First : the worse problem we had with this app is that we fixed limits for per-orders (according to the stock we were about to receive) BUT the app didn't blocked the orders after the limits were reached. So we sold 711 items that we won't receive! You can imagine the problem of contacting and refunding 711 customers and the bad image of our company that it gives to the customers! Other problem : the message that appear above the button "pre-order" changes very randomly. So, in may 2020, our customers could see that we will deliver our pre-ordered goods in january 2020 ! Because it showed the previous message. And even if you clear your cache, it does not change but the support tells you that if you browse on "incognito tab" you can see the changes... but who browse in incognito tab actually??. Another problem : if you need an export of your pre-orders (for exemple to identify the 711 customers to who you've sold unexisting goods because of this app), then it does not work. The export keeps loading and loading but you get nothing except an error message. And when you contact the support they say "there is no issue, it works on our computers" but the problem is that it does not work on their customer's computer... I've even read another review with the same problem. In short : run away from this app, you'll save time and money and will avoid deluding your customers and you'll avoid losing credibility.

I had no idea how to do pre-orders when the launch of my brand was pushed back by 2 months by the pandemic--but the Pre-Order alleviated my stress of getting press and sending people to my website without the "sold out" tag on all of my products. Thank you thank you thank you!

I have been using the app for a long time and I needed it customized for my customers. I reached out and they customized it for me very quickly. I would recommend this app to anyone who wants to capitalize on preorders

We are launching a product tomorrow and decided last minute to add a pre-order app because we know the product will sell out quickly. I had tried two other apps previously, but was not able to get the app working as quickly as I would have liked. After waiting a couple hours to hear back form their support, I became restless. Third time's the charm right? So I downloaded Pre-Order Manager. I still had a couple issues, but the game-changer was the customer service. Their in-app chat feature had me connected with a support agent within seconds and I not have the button fully functioning after less than an hour. NOTE: My store has a custom theme, so I needed additional help with the code. I was also able to get the button on our quickshop page which is unavailable with the other apps I tried. Thank you for for speedy, helpful guidance Eugenia :)

A few things didn't work correctly with my theme but the customer service team was VERY responsive! Bravo!

Excellent support when I came up against a conflicting issue with another app. Everything up and running again very quickly. Highly recommend.

ProsperBeauty

2020-05-05

United States

Very upset that this app tried to charge me when I only used the features that are free to use! If you are using the free features, please check your billing to make sure this app company isn't charging you unfairly.

UPDATED: the customer service team reached out to fix the problem promptly. BEWARE: this app clashes with Bold Subscriptions App, even if you delete it. I wish I knew this before installing this app, and I thought there was no risk with the free trial. Now I need to comb through the code to clean it up.

Pega Papel y Tijera

2020-05-04

United States

The functionality is exactly as you'd expect it, which is to say works well. Where this app really shines is in its customer service. They reply quickly to any and every question you may have, and I could not be more pleased. I would definitely recommend the priority tier, it is well worth it.

This pre-order app works very well and found it quite easy to install. Very happy with the support provided too

just setting this up but their customer service is great, helped get our button to look exactly like our typical shop now button.

The app is good, but it would be really helpful to be able to download a csv of your pre-orders, and to be able to sort the orders better on the analytics page. The app is simple and does a good job. The customer service is really helpful and the app saves us a lot of time. We've had plenty of pre-orders and it seems really clear to the customer that they're pre-ordering.

Great app and super helpful customer service, the team fixed a styling issue with my pre-order button in no-time, highly recommend! Thank you all!

Pretty nice. Good customer service and useful for when we sale out; I like the automated change to pre-order when you sell out.

Kypwell

2020-04-28

Cyprus

Great pre-order app! Easy to add, good options with ability to customize and great support. Highly recommended

Amazing customer service! Thank you, Artyom, for your kind help. The problem was resolved swiftly :)

Great app so far, and equally importantly, a fantastic and helpful Customer Service team! Good work Alex and Eugenia!