Reviews for AfterShip Order Tracking

Awesome app, the support team really helps you out with any question or concerns. Shoutout to Aditya!

I have been using aftership since I opened my store the beginning of April and the app has worked great thus far. I have had numerous questions regarding being a new business and making sure I have all apps needed to run the business from beginning to end. I have had 2 customers and the communication has been great so far during this process. I advise that if you get Aftership tracking be sure to get Aftership Returns too. Easy set up just in case you need it. Thank you aftership, this has been 1 less headache to deal with.

good customer service. Kumar is great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Aftership is working well for us. This will be a game changer for our customers and reduce our customer service calls significantly

Very quick and fine support. Recommended. Thanks........................................................

Great customer service and great application to use Simple Set up Quick Highly recommend GreatGreatGreat

I have been using the free version of the app for a while and have been happy with it. Customer service with chat is very efficient.

Installed the app today. Pratibha was very helpful in giving information on verifying email address via DNS settings. UI of the dashboard is good and has most of the information you need to get going in an easy to understand and editable format. It's noticeable that a lot of features are only available on the 'Premium' subscription or higher. As a new customer and business on the 'Essentials' subscription, only time will tell in what features are useful to me or not and whether I need to upgrade to the 'Premium' subscription.

I am still in my free 7-day trial, but it seems like this app has a lot to offer! I am excited to learn more about all the features. I had trouble verifying my email, but Animesh Kumar from the Help Support team was super helpful and was able to get me up and running.

Debashish Banerjee was really helpful and solve my problems quickly .................................

The customer support was prompt, effective, professional and made a quick tick of that point on my to do list.

At first during the initial on-boarding and set up Ankit helped me with everything! So much information thank you friend you are very patient & kind. And I already tested our local shipping numbers with the link Ankit provided too and everything worked perfectly! It was a bit of work as I wanted to try on my own to add our shipper overseas but I was able to do it successfully! Probably best to ask for guidance but I was happy to explore the app and just found it that way. We are about to open our website so I'll be starting for real shortly using this probably daily but so far everything looks good and I'm excited to have this app especially since I can personally customize the shipping update messages with memes and gifs for my clients that's awesome and a lot of fun. Sometimes it's tricky to get the gifs to be the right size but there's size reducing apps and online apps for helping with that (be sure to pay attention to the allowed sizes for each image to be used). AfterShip for sure is not perfect as the learning curve is like most powerful apps a bit steep but it gets the job done very well perhaps the best out there in this category that works with Shopify & Omnisend another app I use. And I did look at all competition but nothing really can compete I think with AfterShip in the end so far. And again I really like the customizations which are far superior to Shopify's own options unless you are good at coding perhaps. Sure again AfterShip can be a bit confusing all the options and finding where to set things up. And it takes some time to figure out how it all works together. But soon enough you will get the hand of it. And if you forget something just ask support to remind you no worries. Really Tracking is a big concern for us over all as we are an international seller with almost 100% of our orders going overseas. So it's critical that we keep our team & customers heavily in the shipping loop. So there's little chance of any missed deliveries resulting in returned shipments which is disastrous for us all. That would be a very unfortunate issue as it's so expensive to reship again and such a waste of everyone's precious time too. I have good expectations for AfterShip and will report back after a few months hopefully with some more news about it! Also seems I can use the app with orders outside Shopify too... but have not tried that yet will do so and report back as I have other websites too should be interesting how that works out. Just been working on a few more last things to finish up and Animesh, Debashish, Moazzam, Shreyasi and Aseem have assisted me quickly & clearly regarding almost any questions I had. Sorry if I left anyone out so many kind support staff. Thank you all friends! Finally last thing don't forget to on all your apps involving use of emails be sure to verify your email account. This app and others forgot to remind me about this point and almost didn't do it. Also on this matter you really should have a personalized company account email using your website address this is best. Not a yahoo, aol or such address. But a professional one. Both AfterShip or your hosting company can help you with the verification process it's not too difficult and it worked for me fine fast (also be sure when you copy and paste the info for verification that you copy the right details go in the correct spots... my copy and paste put the same thing twice in a row which caused the verification to fail but luckily my hosting support person noticed it and so I updated asap and had instant success). Ok that's about it for now... Thanks once again to all of the AfterShip Team for all their kind & speedy support!!!

Great customer service from Animesh. Very helpful! I hopped on a call with him and he helped me solve my issue step by step.

Nice demo with Moazzam. Thank you! ....................................................................

I've been using AfterShip on this specific store for months now and I absolutely love it. It helps me make sure all my shipments are on track as well alerting my customers once their order has arrived. Overall the app is great and the support team as just as fantastic, especially with Debashish helping me out with every concern I've had. He's helpful, kind and very quick.

Eine tolle App, man kann die Kunden sehr schnell automatisch von dem Status der Sendungen benachrichtigen . Leider keine automatische Erkennung von Parcelone und GLS Sendungsnummer, aber manuell kann man sie updaten. Schnelle Supportreaktion, das freut wirklich

Everything ok ........................................................................................

It was great having you people on meet for the prompt response... The team was very helpful and assisted with quick response.. Thanks a tonne... Shreyashi....

Customer support was quick to answer all my questions. He also offered a demo if I still had issues.

Animesh was very helpful in assisting me with my Salesforce integration. Extremely knowledgeable and patient. Look forward to working with the team!

Aseem Was great! Very helpful land knowledgeable! We were able to walk through each step and point out what is needed to setup the store properly!

Love it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I had some questions that were left unanswered and Ankit was very proactive enough to inform me we can do screen sharing so he can further assist me! Very professional and proactive Customer Service!

Lovish from aftership was the best, and super helpful with onboarding. He was incredibly responsive. Probably the best customer service we've seen in a long time

Good and fast customer service. Helped me to give answers to my questions. Starting using the app for my business.