Reviews for AfterShip Order Tracking

Used this for 3 years but now it's unbearable. Overpriced and tracking only really works a handful of times. The customer support only responds once a day so it a week+ to get anything fixed

AfterShip is definitely not an app you want on your store. It lacks functionality, sneakily overcharges you, and doesn't let you remove it.

I can see how the app could be useful. But it isn't returning delivery dates for NZ Post - so is effectively only telling me half the information it could be.

Atrocious support. Doesn't support DPD UK, yet happy to charge me hundreds of dollars for trackings that didn't go beyond 'pending' status. Have emailed support five times over two weeks requesting a refund - NO RESPONSE. Will be taking the matter up with Shopify support to recover funds. Real shame as this app used to be so good.

I recently re-installed the aftership for the free monthly plan with up to 50 shipping quota. However, as I got into the dashboard, it tells me "Your free trial has expired. Please pick a plan." As far as I know, I have less than 10 shipping tracked with the app so far, so not sure where this is coming from. Please advise ASAP so I can move forward accordingly.

It really makes tracking and sending out notification updates easier and seeing them in one platform is great

Wont let me upgrade app. I cant uninstall it just because i want to upgrade, ive already setup a lot of things in there.

I would really like it if customer name or shopify order number were to be displayed on the tracking page. Also the ability to sort by date order would be helpful too. So far I am really liking the integration with Klaviyo.

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Had some issues with ap but solved after I contacted customer support. They do resolve your issues just be patient and considerate! I give it four stars because I think they should be a bit more transparent about their plans and the cost. My advice would be to make sure your plan matches your order volume! other than that good ap all around.

They ask for review before they let you use the app. I cant get the app to install. The error I am getting API key error. On the phone with Shopify support now.

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This is one of those times where you should disregard the rating and read the 1 star reviews, because like every other 1 star review on this app, I was also stung with deceptive a price plan and then continuous charges, even after uninstalling the app. I had to contact shopify to step in to stop the billing to my account. Find another app...trust me.

Experiencia perfecta de usuario en todo momento, ágil y practica. 100% recomendable a todos los usuarios.

Wow! The concept is amazing I really love it. But then when you need help you get a support team which is probably from India who doesn't help and just send you to the FAQ page. Needed help for the past 5 days and got nothing from them except some BS. DON'T INSTAL THIS APP!

The dashboard clearly shows that I'am on the FREE plan. I had this app installed for multiple months without paying a cent. Guess what out of the blue I got a charge for $300 on a plan I'am not supposed to be chagred. I will update this review If this is resovled but after unsucessfull attempts of getting this resolved with the customer supprot I'am left with having to dispute this charge on shopify and with my bank. As of now I would recommed anyone reading this to just look for a different app. Kind regards.

This app support is ridiculous. Anurag Pal, the lazy guy that dont want to help me with any of my problems. His words "AfterShip is just a tracking app, contact your courier for support"

I want to cancel the subscription but I can't cancel it and its very hard to use I don't need it anymore please cancel my subscription thanks

This app is really convenient, and easy to use and great for my customers aswell! I don't have any issues with it!

they charge according to a plan that appears nowhere in the description or on their site? Update: Problem was solved in the end with an upgrade to a paid plan. SSL on custom domain tracking page costs 10$/month. I still don't like the filters options on orders tracking page . I did not try the alternatives apps but improvements could be made.

THE APP IS SO G0OD BUT i cannot fix only one couriers which is china ems epacket please help me with it

Good interface, and good integration (direct, webhook and API) but some couriers are not supported.

Some of the worst support I have encountered. Been struggling with one simple problem and I get a new customer service representative replying each time, wanting me to resubmit the exact same thing. Feels like I'm talking to bot it's that bad! Pulling my hair out. Better look somewhere else for a shipping app.

BE AWARE OF YOUR CARD DATA WILL BE STOLEN AND CHARGED SUDDENTLY. I'm on Starter (Free) plan with 100 quota. Stil today charged me Invoice #FEBB46C-0022 Receipt #2245-6803 $60 USD for nothing. Even i cancel my paid membership. Once you enter the card details there is no way to remove it. They will also not willing to remove. All you need to open a dispute with your bank. This is a serious problem against PCI compliance. We are contacting with Stripe and Shopify about the issue. There is a law regarding save customer card data. And this will be a serious case file against customer rights. We will involve our company lawyer and will fight for this.