Reviews for AfterShip Order Tracking

Quick Prompt and accurate support. Fixed my issue quickly. I had enabled something that should not have been enable.

Sonali was great! Very happy with the info. Great help and very polite. Happy with it. The pluguin works okey and the price is also okey

This app was recommended by friend. He shared with me that he was very satisfied with it. So I tried it too and liked it.

Quick response and very helpful staff. I recommend since I asked a lot of questions and got a useful answer !

Super fast response from customer support team, really helpful. Love that I can customise the tracking page and they have an official app as well.

AVOID - This doesn't work with AliExpress and support is useless. Standard AliExpress shipping was synced correctly but AfterShip still wouldn't show any details. Contacted support on 'live' chat and they asked a random question every 30mins until they gave up and blamed the courier. Terrible, terrible experience. Don't waste your time.

I am using Aftership for half year already. Very good app Great customer service. So far works perfect for my store.

TRASH TRASH TRASH BE WARNED! So complex app. Miss leading support pages and caused so many bugs before and after I tried to use on 2 different stores

I am still exploring this app, there were a little hiccup in my own initial setup as but the support team has been great and very responsive to my questions and had helped me along the way. Special thanks to Pawan who had gone a step further to understand my issue and had helped me resolved it. So far I like this app and it is helpful to help customer track their order status.

I have been with aftership more than 3 years and aftership shipping notifications to my customers helped to avoid issues and extra work for customer service. It lowered unsuccessful delivery rates.

very good program. At first there were a couple of questions, but the manager was immediately in touch and we contacted him on video and she told us everything. Thank you very much and I recommend it to everyone!

This app is amazing and helps customers track their orders effortlessly. I also had to contact customer service and they were so helpful and patient.

Good assistance , I recommand this app. I had a problem on my tracking page and IT solved it within 2 days.

The service is amazing thank you so much Brishketu with guiding me to install and customise the app to our site. we look forward to using it to streamline our shipments.

Great app! Really helps the customers to track their orders easily. Well, the orders are automatically syncing now. Thanks!

The app is great. I got help from your Rep Pawan Mangla. He is very helpful. The app is user-friendly and lets you set up the back-end of Shopify quickly and efficiently.

Great support team provide 24 x 7 services. They offer very detail explanation on technical issues. Easy to work with!

UPDATE 21/01/2021: I was overcharged a couple months ago. I've told them at least 3 times and they keep saying they've passed it to billing. It's now been 3 weeks without any meaningful response. Also contacted Shopify who are reluctant to refund me even though they agree I was overcharged. My advice? Stay away from this app until their management steps in and fixes this. OLD REVIEW: App is great and works mostly like it's supposed to. Told the team about a bug and they said it'll be fixed in 3 days, lets' see how that goes. Main reason I'm taking 1 star off is the chat support seem to pick and choose which issues to reply to. Sometimes I can see "read" but no response. If I ask them about it a few days later, they respond initially then disappear again. I suspect if the issue involves more time and effort they don't bother with it.

DO NOT USE THIS APP! It's like going through hell to get our account deleted. It is taking now over 4 weeks to delete our account and the only thing they can do is to say sorry for the inconvienience caused. HOW DIFFICULT IS IT TO SIMPLY CLOSE OUR ACCOUNT AND DELETE ALL OUR CUSTOMERS DATA??? Seriously you should think twice before getting this app. Surely not GDPR compliant.

The support was courteous and answered my questions. They also gave me advice me to solve the problem.

good app， love using it, and even better is their customer support. They are the really helpful and quick reply.

The app is good but most features under paid. Customer service Manish was patient and knowledgeable.

Great app to get email notifications. The support is awesome. Supports advertisement of other products on tracking page which is a good way to make some sales.

Still haven't been able to use this yet. At first the customer service was fast, but they just keep responding slower and slower. At first it was taking 3 days to hear back, now it's been almost a week and still haven't heard anything back. I've had to write follow up emails just to get a response, but this time I'm still waiting.