Reviews for AdRoll Marketing & Advertising

The app had a lot of glitches with displaying accurate data (it was severely off) and the subscription. I tried getting assistance via phone call but they didn't show up for the call. I sent several emails regarding the call and further assistance but didn't receive one response. They also charged me even though I wasn't set up to the point to run ads so I'll be contacting my bank. It seems that if you experience issues integrating their app, then you are not the customer they choose. I would go elsewhere for a company who values every customer, and brands of all sizes.

Excellent Customer Support and excellent app to make your Marketing campaigns. The platform is very easy to use and have too many options to optimize with a different kind of campaigns. Retargeting for example are one of the bests, great app!

The dashboard is easy to navigate and there are lots of helpful blogs on adroll website about creating ads etc. The customer service is absolutely lightning fast and I always have a reply instantly. Manoj has been especially helpful today and has given me lots of great advice on my retargeting campaigns.

Amazing customer service from Prerana T. Was really helpful and resolved my issue quickly without any hassle.

Great customer service! Super easy to manage our retargeting ads ourselves while ensuring that we're not missing anything important!

Secrets Of Tea

2023-02-06

United States

"I recently used AdRoll for my marketing efforts and was extremely disappointed with their customer service. Despite multiple attempts to reach out for assistance, my questions and concerns were never adequately addressed. The representatives I chatted with seemed uninterested and unhelpful, leaving me feeling frustrated and dissatisfied with my experience. The lack of proper customer support completely undermines the potential benefits that AdRoll could provide. I would not recommend using their services due to their unacceptable customer service."

Excellent customer service, thank you! I am new so still learning during the free trial, and there are a few restrictions due to Meta issues, and geographical issues such as features only limited to Canada and the US, but so far so good!

great service and great customer support aswell as an optimized look feel and gestures i love using adroll as my main ad provider

Great support and nothing to complain about! Highly recommend if you are ready to see how display ads can work for you.

No customer support. tried to cancel the plan with no assistance. I have now continuously been charged for a service I do not need or want. Do not sign up, they will steal your money. Also, their free plan costs 27.47 a week.

I reached out to AdRoll support about my integration with Shopify. Rohini R was incredible. He was very knowledgeable about the integration process and wasable to help me with my integration. Thanks so much.

Too expensive. Although, I have indicated CPC as 0.10, I have spent 29.38$ for 26 clicks. Which is to be honest inadequate. I am disappointed. Support has informed me that this is normal, and it takes time for system to adjust to 0.10 CPC - if that is the case this should have been communicated prior running the ad.

Great assistance, fast reply by customer help. Fast and knowledgeble answers. Didn't used for so long to review my best :)

I am very happy with their service, Gauri is very helpful and patient and helped me through the set up.

Installed just to give it a 1 star. Company charged 145.44$ to my card wrongfully. Only asked for 30 day trial. Did not deliver any customers or sales. When asked for a refund - did not get one. avoid this company. Asked the company to delete all display ads before 30 days - and refused - in order to steal more of my hard earned monies. Total scam. The lookalike campaign they responded about and all campaigns were asked to be deleted when I found out they were charging our company wrongfully. Honestly think they've kept us on in order to charge us illegally even more. The Process as to what was asked: "We were wrongfully charged because we were guaranteed a 30-day free trial. We were asked to set a budget. We set up a campaign and set it at 5$ [which should be free] in case this we would be duped. Once we had followed the process and set the budget and set up a campaign it had charged us when 30 day free trial was promised. Your companies campaigns wrongfully misled us. Including both the 78 dollar charge and 145 dollar charge. Sure enough, we were duped out 200+ dollars by this criminal organization. We wanted to test the experience and THEN pay. Not be tricked and cheated into paying with false advertising."

I have received a great support from Ankita B , very nice this is that kind of support am looking for , again thank you for your great support.

The app is very easy to use and the support team is very helpful. We are a small company with a small budget but they still treat us like a valued customer.

AdRoll is a wonderful addition to my shopify store. Customer Service is exceptional! Highly recommend for any size business. They have many different options for any business..

The best support team I have ever met. They are kind and respectful. For example if you don't understand they will take you through it slowly till you understand.

Customer service is on top! Yes it's confusing at first but they're really helpful and answered all my questions and showed me exactly how to use this app

i'm a new to adroll and from my first experience the support it is very helpful and fast, with live chat they fix all my issues. The platform it is very easy to use and easy to create ads. Now i waiting to see my ads results.

Terrible app. I sign up, pixel gets loaded, then I leave the site. Once I come back in the whole process starts again, wanting me to sign-up and pay again!

I have had Adroll for around 6 months and not got around to fully utilizing it and taking advantage of all its functions. Rohini was super helpful and it really help me understand just how powerful of a tool this can be when used properly. We had great success with adroll when we started using it but we were just scratching the surface. Now thanks to their help and advice I feel we are ready to seriously step it up a notch. Looking forward to seeing where this takes us.

Worked with Gauri T today and received great information that will be useful with my account, thanks Gauri T!

I'm currently using this app, 1st of all its very confusing, I feel its a trap to get you to spend, I was about to cancel & prob will soon. I'm waiting to see if the ad actual works. It said I had ad credits but it tried charging my CC several times. I don't seem to be getting help from customer support with direct answers, and I'm becoming frustrated