Reviews for AdRoll Marketing & Advertising

We've been using AdRoll and the AdRoll app for 2-3 years and couldn't be happier with the integration, backend, and support we receive from our rep. We've been able to attain a $3-$5 ROAS over our time on the platform and it's been an integral part of our marketing mix. Our budgets have fluctuated between as little as $20 a day and as much as $200 a day. We definitely recommend them to anyone looking to grow their business.

We have been using AdRoll for over 6 years, and we are very pleased with their performance. The app works great as well, and the retargeting of customers is extremely profitable and productive with us. Their support is also outstanding. They have proactively set up meetings to review our campaigns to help us maximize our marketing spend. We are very happy with AdRoll.

The adrol team seems to be experiencing cutbacks lately. We have been with them for years, but unfortunately have experienced a loss of personalized service. We received an email that our personal rep we have been with for yrs is "not working for the company anymore" and we were directed towards "general inquiries" for future assistance. Not pleased:(

Nakin Skincare

2023-06-01

United Kingdom

Tatiana has been very helpful, and I hope that the sales performance is also as good as the help that I received setting it up.

Manoj has been a wonderful support partner getting our brand started with Adroll. They have been extremely concise and clear on providing recommendations and we believe Adroll is a great source for businesses looking to optimize ad campaign management. Many, many thanks!

Please stay away from this app. I un-installed this app, because it's not working at all. As soon as I un installed it. All my sales went straight to abandoned check out. I got no sales for 4 days which is it never happened on my store until I tried this app. Trashy app ever. It should be not here.

The support was fast and friendly! They helped me with the integration. Looking forward to see the results of the app.

Okay today is my first day. This is just the install and pixel. Gauri, was very nice and stayed patient with me. i will write after running my first native ad to build brand awareness. Thank you!

Be aware that even if you cancel your plan and don't complete or launch any campaigns AdRoll will run "lookalike campaigns" and charge you.

The support was good on live chat, helped me a few times quickly. But throughout my experience, the info was kind of glitchy and today the moment my ads started running after i made some changes, there was 1 click only the whole day and yet the cost went up slowly to 4.56 usd. It wasn't the cost for one click, it went from 1 dollar plus and ended up to that but still 1 click. If it's delayed reporting, how can it just affect the cost and not the number of clicks. I'm looking for a reliable ad partner long term that can work just as well as Google with transparency and I have to trust it for it to work. Had to uninstall and let this go right after.

one of the perfect apps that's fits you Shopify store. accurate and helps you more understand your clients. what come to be the best is the client service and support, it goes beyond expectation.

Although I have just started using it, they help quickly and effectively from the live support section. A great option to increase your traffic.

Our experience with AdRoll has been an absolute dream thanks to our amazing account manager Tracie W. She has gone above and beyond all expectations to not only get us through the set up process but has also kindly answered any and all questions we have had ( there have been many!). Her patience and dedication to getting us set on the correct path for our business has made an outstanding impression on me and my team and we are so thankful for all the knowledge she has shared and the effort she's put in to getting us set for success. In the short time AdRoll has been running we've already seen great results from our ads and site traffic and we are so excited to see how we continue to grow!

Adroll has great customer service. Michael Lee was really helpful and supportive throughout the onboarding process and made it easier for us.

quick response from the team, good results from the platform. just signed for the advanced package so the expectations are high.

Adroll is user-friendly and customer service did a good job, mostly responding to emails within an hour. the experience was great. highly recommend.

Truly fantastic experience working with AdRoll. The specialist team are experts within their field, and their support from the start has been beyond fantastic. We have been using AdRoll for the past three months, and the growth in our traffic and conversions is clearly evident. Looking forward to further building more campaigns alongside a great team of experts from PPC to Digital Strategy. Special thanks to Alex, Neil & Serena.

Rustic Furniture Outlet

2023-03-23

Canada

I cannot recommend AdRoll enough for www.RusticFurnitureOutlet.ca. This platform has been great in helping me to achieve my marketing goals. AdRoll provides a suite of powerful tools that enable me to create and run effective campaigns across multiple channels, including display, social media, and email. One of the things that I love about AdRoll is its ease of use. Even if you're new to digital advertising, the platform is intuitive and straightforward, making it easy to create and launch campaigns quickly. Additionally, AdRoll offers robust targeting capabilities, allowing me to reach the right audience with the right message at the right time. But what really sets AdRoll apart, in my opinion, is its exceptional customer support. Whenever I've had a question or issue, AdRoll's support team has been there to help me every step of the way. They are knowledgeable, and responsive, and truly go above and beyond to ensure their clients are successful.

Easy to use! Adroll is a great tool that is easy to integrate with Shopify. We’ve seen an increase in conversions since starting to use Adroll.

excellent customer service and always available! special thanks to Tatiana, were were chatting for over 3 hours even past her work hours and she answered all my questions plus more! she was super patient and knowledgeable about the product and gave great recommendations on how to use the app features. it's such a comfort, since the platform itself can feel complicated and daunting for a first timer. i am still in the process of making my campaigns and ads now, and can't say anything about the effectiveness of the app. But I will update my review once I get my ads running

Easy to use! Adroll is a great and effective tool thats easy to integrate with our Shopify store. We've seen an uptick in conversions since we've implemented Adroll.

We have been using the Adroll APP and platform for the last 12 months and the results have been outstanding. In addition the reporting and (consistant) new features are brilliant. Additionally the support crew are super responsive and very helpful.

Running Ads with AdRoll now for over 2 years. Great App and Platform that gives you an overview of what's happening on your site and how campaigns are performing. Overall great experience with AdRoll.

We've been using adroll for a few years and now cannot be happier with their service, hands down the best retargeting platform!

My store is new and I need to start advertising, I installed AdRoll yesterday and yes it was in a few simple clicks, BUT, what happened after that isn't very pleasant: 1- I couldn't access the application from Shopify, or even by logging in using my user, i have to use a custom URL to access the application, I know that from the support who told me that their team is working on the problem. 2- I got a big error message on the home page that Pixel is not connected, I contacted their support again and they solved the issue. 3- I tried to find the Social Ad Campaign or Recipe that I need to attract new customers, and their support told me that they removed this for now and it will be available in the future. 4- In their ad video, they say that they connect to my store at Shopify and sync the product for dynamic apps, i could find this even after 24 hours. 5- The instruction and videos on youtube is different of what you actually see, it look like another product! 6- I disconnected my Meta account, and it still shows connected even after more than 18 hours, so it wasn't an easy goodbye to this application. The only brilliant thing I found is their support team, they are very helpful, accurate, and give you full answers, you can contact them in one click and in less than one min. I don't know if it was a good product, but I can see that they are going in the wrong direction now.