Reviews for AdRoll Marketing & Advertising

By far the most effective advertising tool I use at dancewearcorner.com. This combined with the Mailchimp integration is priceless. Thank you!

Good app. Easy to use. www.filiplenz.de

https://luca-chiara.myshopify.com absolutely love this app... So easy to use. Their team is so great at helping you create amazing ads, takes mins to post them and the results solid. All around very very pleased!

Did the setup with the help of the AdRoll on-boarding team, no problem. It hasn't given a positive ROI after 3 weeks of use. Will probably delete and cancel soon.

Looks promising until you play around with it.

I rarely take the time to write reviews, but this is definitely one of the worst-created platforms I've seen lately. It often doesn't work on my browser (chrome), it's incredible buggy, and often counter-intuitive. it's the only product where I will use a different browser to make things work, and something else will break. It never works the way I want it and in the meantime, the live chat agents are sending you 10 transcripts of your own frustration plus a customer survey. I can't put my finger on it, but this app just raises my blood pressure to boil.

If I could leave 0 stars I would. They do not know what they are doing at all. First they create 7 free ads for me (yea!!) and then turn around and tell me that all 7 ads are not approved!?! When I pointed out that THEY were the ones that created the ads, the rep said (and I quote) "Oops!". He then approved the ads. So I figured I was home free. Nope! 10 minutes after I left chat, another rep apparently un-approved them. Again, the ads THEIR creative staff created. I have never dealt with a company that was this idiotic. To make matters worse, they charged my card for a campaign that had no approved ads. SMH Won't be back to do business with them, too many other companies that offer the same service and have intelligent employees.

Terrific extension and super easy to get going off the hop

Easy Install. Great app. Recommend

I have to say so far this app and the service they give me is the best service i have ever had right next to shopify Service!! They help me with anything i need and never say no! They really rock I love them. This app was a simple easy set up and nothing about it was confusing and you can place ads all over the internet, i have tried many apps and this is one of the best so far. Thanks Guys & Ladies - very happy! www.dirtysouthvintage.com

Just getting started with this app, like it so far. Daniel Utzy Naturals

Can we leave zero stars? Adroll has a known issue with double reporting in Facebook. They did not tell me about this upfront, but had no problem taking my money for 40 days until I noticed and ran my own reports. So I shut off my FB ads and my web ads still have errors. Adroll is taking credit for sales that have not been generated. Simple match can show what all my ad funnels are generating for me. Adroll always had inflated numbers. No compensation offered. While I do not think they are intentionally trying to cause issues, it is clear that they do not care.

Data in the dashboard is incorrect, and not trustworthy. They do not stand behind their product or their data. The information from shopify and adroll do not agree. DO NOT GET THIS PRODUCT. It is a waste of your money and completely aggravating. Shopify should remove it from their store.

SCAM At this best. They will keep your money that has not been spent. They make it very difficult to end the campaign - this is not the same as 'pause'. And harder to get a refund of unused funds. The funny thing is you don't even know what your un-used funds are. Be Very Careful When You Use This Company - They Pre- Charge you and If the budget is not spent, you have to manually request to be refunded. They will not tell you about it. Think paying for a phone bill but you are pre-paying for all the features and minutes even if you use it or not. Very unethical. Ujala: If you end the paused campaigns and if the budget of the new campaign is low and the account balance has enough credits then you will not be charged. → Right now →if i start a campaign →with 25 dollars per day →will i be charged again? Ujala: If you do not end the paused campaigns, yes you will be charged as the billing is upfront. Be very careful - they have alot of your money saved up. You have no way to view this. For example, if you have a campaign of 100 and spend only 50; they will keep 50 until you manually request refund. Unlike criteo, you cannot end a campaign. 'Ujala: This is not a scam, it is just that you need to allow the campaign to serve for 5 days atleast'

They claim that we made a certain amount from their retargeting, but it's inaccurate. We made $0 from their ads and retargeting, and contacting customer service is completely pointless.

The customer service for this company is completely useless. Asked to fix my tracking for more than half year and still couldn't fix it. I am not even sure if the ads are even working. Complete waste of money!

Shazzyfitness

2016-03-22

United States

The Shopify app is flawed. We checked what they were reporting as conversions and confirmed that none of the customers they reported as converting actually came from their retargeting. This has been reported to Adroll and acknowledged as an error but so far, no explanation. Thoroughly check their conversion reports against your own data. Without accurate conversion reporting, the app is useless.

We have found AdRoll to be one of the best parts of our marketing strategy both for results and costs. The staff are amazing, thinking of everything and putting it in place or bringing it to our attention, even before we have thought of it ourselves. AdRoll makes our lives easier by freeing up our time to deal with other things because we know from the results that they are doing a great job.

It's a great app. I like that it does the retargeting for me.

Very impressive retargeting results, a ROAS you wouldn't believe us reading this review. a 5.4 of 5 stars.

Great customer service, easy to set up. Instant results.

So far (a month) we are averaging $10 in conversions to every $1 spent. Seems pretty great to me!

Adroll is great to get visitors back onto your site. If you set it up correctly (and Adroll makes it easy), when a visitor comes to your site and leaves, with or without buying, your ad will follow them around on the internet to keep your store "top-of-mind". I've received a lot of return visits/orders through Adroll.

The app seems to work pretty well and I think they are good at what they do, BUT I am disappointed with the lack of transparency regarding their pricing. They just announce they will charge customers with a 'small' percentage of the adds campaign but this is not quite the truth... While building-up my budget I contacted their chat support to ask for their pricing, and I discovered some contradictory things: 1. I was told that they actually charge 35% on the campaign value... which is not a 'small' percentage. 2. Then I was told by the support person that they charged their 'network partners'... Do they charge both their partners and their customers? I never obtained a clear straightforward answer from the support team regarding pricing. I don't care how much money AdRoll makes as far as I am told how much I will pay and I get the service I am paying for. If they have a good App why do they hide something such important as pricing? I have installed their App to run some tests but I haven't done so yet until I obtain their pricing crystal clear, specially after reading the credit card revolving charges without prior notice. I am ready to change my review once things are clear to me. The ball is in your court AdRoll

Pretty straightforward. The dashboard is a neat setup and shows you which ad creative is pulling in the most customers. Setting up a campaign is extremely easy. These guys really go out of their way to support you. They even have a feature which, if you allow them, creates ad creatives for you to use in your campaigns. If you're totally lost not to worry- expect a call from a customer rep within a week and you'll definitely be up and running then!