Reviews for AdRoll Marketing & Advertising

Giving 4 stars because it does a good job and the support can be there.. but I find the ROI not as great as other ways and it would be nice to have some sort of AI to help improve the ROI. Doing that would actually mean a higher budget for us to spend anyway! we use it for our personalised jewellery www.annalise.co.uk

Thank you, your platform was very easy to use. We found it to be a bit dated but did the job! www.inheritco.com

You deduct our test account for more than 70 $, but there is no refund to our account. You are very bad.

Too simple tool for retargeting ads, save your money and use google shopping. Also it adds an extra cookie popup

I used this app to trying and grow traffic and conversion to out website. Unfortunately we made a significant loss and didn't even break even over the 6/7 weeks. The team are very helpful but this wasn't a success for us,

I used Adroll cause I wanted better conversions then when you do ads alone. If that's what you want stay away from Adroll for sure. Not only will your impressions be high but they put your advertisements on sites that consumers aren't on so you will get little to no clicks. It's poor performance for sure. Connected my IG and FB but somehow there were no re targeting on those platforms at all. I just deleted the app but still had to pay for basically nothing happening. It's a waste of time and money like others have said. If you're extremely dissatisfied with the performance they won't do any sort of refund. So if you're thinking about it again I say don't. They're many other apps that will do a way better job. If I could I'll give this app a negative in the stars but the worse is 1 star.

Terrible. The integration of adroll with facebook has resulted in me losing access to my facebook account as an admin. Waiting in the dark for some resolution, but a complete disgrace. Do not download and integrate.

Really slow approval process, they tell you just to wait and do not inform you what are the reasons for the delay. The app will bring you only headache.

Been using it for 4 months spend around $400 a day ($12,000 a month). It's far less effective then other ad retargetting systems. Google will get you a lot more traffic for $400 a day. With Adroll we get only 65-100 clicks a day were with google for $400 we got closer to 400 to 600 a day and a lot more coverage and conversion. The reporting basically reports anyone who sees the ad and buys something, not always people who click on it. Stay away. Use Creito, Yahoo, Google, anything but AdRoll. I paused everything and deleted my account today, my agency suggested them. Otherwise I would I shut down long ago. If your agency suggests them look for a new agency also, it means they don't know anything about online marketing.

Update 2: The individual in charge of Shopify integration reached out to me and offered a $100 credit. So we turned the campaign back on and surprise - there's no credit. They billed me again. Incredible that they can continue to defraud Shopify customers and Shopify allows them to still be listed in the marketplace. Update: The outsourced customer service team is very difficult to work with, remarkably incompetent. When I try to run a campaign for $10/day, they attempt to preauthorize my card for $896. They are unable to offer solutions. I have to spend time explaining their system to them. Finally spoke to a US based team member who promised to get back to me with a solution - that was 2 months ago - still waiting for that solution. Original review: Spent $2,000 on their automated retargeting campaigns. Spent several hours talking to customer service over the past few months in an effort to optimize and improve campaigns. The end result was only 16 conversions. $125 per conversion made this an expensive failure.

I used this app to send our product feed directly from Shopify to Adroll, it worked well and I would recommend using it.

This app is ok, it would just connect your products to your Adroll account I wish we could select which products are synchronised with the dynamic ads.

Spend $ 2000, only 25 website clicks. Very unsatisfied. Made 6 campaigns but nothing. This is disappointing and losing money.

Dermapaw

2018-09-11

United States

I love AdRoll. Not only is it much more efficient than Google or Facebook re-targeting, but the creative options are way better. It's easier and much more flexible and I really like the dashboard. My account executive, Noelle is a huge help. She understands our business and what we're trying to do, and has helped me considerably - learning the app, improving our targeting - she even made a bunch of ads for me (and they looked really great). Best of all, Noelle is just as enthusiastic about our products as we are, maybe even more so. After doing this for 11 years, we needed a fresh perspective and Noelle is just perfect. She brings extensive knowledge and has already come up with some excellent ideas that I never would have thought of without her. Get the app, it's good. But the people that come with it are even more impressive.

Very easy to use for retargeting! The dashboard makes it easy to view my results from the campaigns.

So far so good! My account rep keeps in touch regularly to give me updates and we've seen an increase in sales. Thanks AdRoll.

Very UNSATISFIED! Please don't use this app if you want not to lose money. I uninstalled the app AdRoll from my Shopify store on 14th of August. On 19th of August they have taken money from me for ads. This message comes when I try to enter my profile in AdRoll but they continue to take money from me for making ads. "Connect Your Account to Shopify malinka198004@gmail.com Change" I did not let this payment go through because I uninstalled the app and that's the way I tell them I don't want to work with them anymore. That's how things work in Shopify. When I uninstall an app they must not take money from me. Bestgoodshop

Great App and great team for support. They responded to my request quickly and was able to solve my problem in no time.

Support is atrocious. They want a CC without showing dynamic ad previews. The customer support agent could not understand what was going on.

Edit: Soon after the review they fixed the problem for me. Worst support I have ever seen. The "team" has no idea what they are doing. I have a problem that prevents me from using the app, very simple problem that they have no idea how to fix. I'm happy to change this review later if they get something done. I have tried to get this fixed forever now but the support is full of unprofessional people who have no idea what they are doing.

good app used it for a while now happy but not over excited about it just happy

If only I could rate this ap with negative stars... By far the worst experience that I have ever had trying to run an ad. Firstly, Adroll generated ads for me that didn't meet their own guidelines so I had to manually create ads that did. Secondly, they approved my ads and told me to load them onto a campaign so that they can start running just for my entire campaign to be rejected. They had me change the entire landing page of my business and then stopped responding to my emails after I modified everything to meet the guidelines that needed to be met. After all of this back and forth they deleted my account, ads and all. This is especially frustrating because adroll runs ads for similar businesses. Worst app and customer service ever. Shady business.

Battling Blades

2018-03-30

United States

Wow, quite terrible service and questionable billing tactics at best... I suggest listening to the existing reviews and stay away.

Holy cow. These guys are impossible. I have days into trying to work with them to get a set of ads up. They designed the ads then took them down because the ads they designed somehow broke their rules. There support attempts to be helpful but can't answer why my ads keep getting taken down and promise to get back to me. It is like bugging someone to take my money. I would give worse than 1 star if there was such a thing. There has to be another solution. I would say a better solution but no solution is better than what I have dealt with here. I read all the good reviews and not sure what they are all about but that certainly has not been my experience.

Easy-to-use app for running web and Facebook ads. Love the easy setup for dynamic product ads and the reporting tools available. The ROI on the retargeting campaigns is better than we've seen on other platforms and we're already seeing a great bump in new traffic from running "Prospecting" campaigns. Would recommend!